Top 12 Bilingual call center representative Jobs in Fraser, Mi

Customer Service Representative
Daniels Insurance Agency AAA —Troy, MI
- $17 - $20 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
Customer Service Rep II
EHIM —Southfield, MI
- Spanish
- English
- Mid-level
Quick Apply
5d
Customer Care Coordinator
Michigan Humane —Detroit, MI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
8d
Client Success Specialist
greenpath, inc. —Detroit, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Guest Services Representative (Sonesta Simply Suites – Overnight On-Call w/ On-Site Availability)
J&P Hospitality Management, LLC —Troy, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Bilingual Client Success Specialist
greenpath, inc. —Farmington Hills, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Servicing – Customer Care Specialist
DigitalHire —Auburn Hills, MI
- $16 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid training
- Paid holidays
Quick Apply
14d

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Customer Service Representative

Daniels Insurance Agency AAA
Troy, MI

Quick Apply

Job Details

Full-time
$17 - $20 an hour

Benefits

Paid training
Paid holidays
Paid time off
Opportunities for advancement

Qualifications

Microsoft Excel
Microsoft Outlook
Desktop applications
Property casualty insurance

Full Job Description

AAA Customer Service Representative

Job Overview

We are seeking a professional, customer-focused, and motivated Customer Service Representative to join our AAA Insurance Agency team. In this role, you will serve as the primary point of contact for our valued members and policyholders, delivering exceptional service while assisting with insurance inquiries, policy servicing, billing questions, and membership needs.

The ideal candidate is organized, detail-oriented, and passionate about helping customers. If you enjoy building relationships, solving problems, and working in a fast-paced environment, we encourage you to apply.

Responsibilities

Provide outstanding customer service to AAA members and insurance clients via phone, email, and in-person interactions.
Assist customers with policy changes, billing inquiries, payments, coverage questions, and general account servicing.
Review customer accounts and identify opportunities to improve coverage, retention, and overall customer satisfaction.
Process policy endorsements, renewals, cancellations, reinstatements, and other insurance transactions accurately.
Schedule appointments and follow up with customers regarding policy updates, documentation, and service requests.
Maintain accurate customer records and documentation within agency management systems and carrier platforms.
Support insurance agents by preparing quotes, gathering underwriting information, and assisting with administrative tasks.
Handle inbound and outbound calls professionally while maintaining excellent phone etiquette.
Collaborate with team members to ensure agency goals and customer service standards are consistently met.
Stay current on AAA products, services, memberships, and insurance offerings.

Qualifications

Property & Casualty Insurance License required, or willingness to obtain the license within a specified timeframe after hire.
Previous customer service, insurance, call center, retail, banking, or administrative experience preferred.
Strong communication and interpersonal skills with the ability to build rapport and trust with customers.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer applications.
Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
Excellent organizational skills and attention to detail.
Professional demeanor with a positive attitude and strong problem-solving abilities.
Experience with insurance agency management systems, CRM software, or carrier platforms is a plus.
Bilingual candidates are encouraged to apply.

What We Offer

Competitive hourly pay plus performance incentives.
Paid training and licensing support for qualified candidates.
Career advancement opportunities within AAA.
Supportive team environment and professional development.
Paid time off, holidays, and benefits (where applicable).
Opportunity to build a rewarding career helping protect customers and their families.

Join our team and become part of a trusted organization dedicated to providing exceptional service, protecting what matters most to our customers, and making a positive impact in our community.

Pay: $17.00 - $20.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

bilingual call center representative jobs in fraser, mi

Customer Service Representative

Customer Service Rep II

Customer Care Coordinator

Client Success Specialist

Guest Services Representative (Sonesta Simply Suites – Overnight On-Call w/ On-Site Availability)

Bilingual Client Success Specialist

Servicing – Customer Care Specialist

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