Top 9 Guest service agent Jobs in Fraser Co

Guest Liaison & Reservations Team Member
Winter Park Lodging by Owner, LLC —Winter Park, CO
- $24 - $26 an hour
- Full-time
- Conflict management
- Entry level
Quick Apply
Owner and Guest Services Agent
The Inn at SilverCreek —Granby, CO
- $20 - $25 an hour
- Part-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
6h
Guest Services Agent
Devil's Thumb Ranch —Winter Park, CO
- $18 - $22 an hour
- Weekends as needed
- English
- Ability to sit for extended periods
- 1 year
- Wellness program
- Dental insurance
Quick Apply
Front Desk Agent - Year Round
Winter Park Resort —Winter Park, CO
- $20.50 - $22.00 an hour
- Weekends as needed
- Microsoft Excel
- Sanitation
- Office
- Paid parental leave
- Health insurance
Front Desk Agent
Hyatt Place Keystone —Keystone, CO
- From $23 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Baggage Wrangler
Devil's Thumb Ranch —Winter Park, CO
- Full-time
- Clean driving record
- Driver's License
- 21 years or older
Quick Apply
Hotel Front Desk Agent
Monarch Casino Resort Spa —Black Hawk, CO
- $20 an hour
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
6d

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Guest Service Representative I - Hospitality
Highway West Vacations —Grand Lake, CO
The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations,…
From $17 an hour
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Front Desk Specialist
Gravity Haus —Vail, CO
Maintain a tidy, organized, and welcoming front desk and lobby area. Communicate with guests via phone, email, and in person to manage requests and resolve…
$22 - $24 an hour
Quick Apply
19h

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Guest Service Representative
Sonesta —Columbus, OH
Valid driver’s license required. Register guests, issue room keys, and provide information on hotel services and room location. Paid Vacation and Sick Days.
8d
Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at…
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Guest Liaison & Reservations Team Member

Winter Park Lodging by Owner, LLC
Winter Park, CO

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Qualifications

Customer follow-ups
Objection handling (sales technique)
Guest reservation booking
Phone answering
Client rapport building
Answering guest questions
Refund processing
Conflict management
Activity sales targets
Hotel and accommodations guest complaints handling
Suggestive selling
Sales follow-up
Entry level
Cross-functional communication

Full Job Description

We pride ourselves on being the best at “wow-ing” our guests, as well as constantly improving and innovating in the vacation rental industry. Our company is known nationally as the gold standard for vacation rental companies.

This role is responsible for ensuring every guest has a positive, memorable experience from the moment they book until after their departure. They provide world-class service in every interaction, from making the sale until the guest has departed. An ideal candidate for this position is someone with a background in sales who has a desire to help guests find the perfect vacation rental homes, share in the excitement of their vacation and achieve all sales goals. The ideal candidate would also be positive and professional, even-keeled, and expressing an upbeat personality with the desire to learn and work as part of a team.

Successful agents have advanced conflict-resolution skills under pressure, and the ability to “make it right” for every guest.

Smoothly lead a guest through the booking process by building rapport and confidence.
Demonstrate strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
Work with partner companies to ensure all reservations are accounted for
Strive to achieve all personal and office-wide sales goals
Troubleshoot and resolve reservation questions and issues
Answer guest emails, chats, texts and phone calls and attend to their requests in a timely way
Follow up with guests during and after their stay for feedback
Plan, prepare and track guest gifts
Manage lost and found between Guest Liaison and Housekeeping Teams.
Obtain and maintain a comprehensive knowledge of all lodging properties, policies, and procedures
Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience
Share feedback from guest comments with our Homeowner Liaison and Marketing Team in order to improve properties and market them more accurately
Communicate with all departments on any changes or updates with guests that impact the other department
Work with guests on refunds if they have issues during their stay
Travel to Steamboat/Winter Park as needed for in-person meetings and trainings with team members
All other duties as assigned

At Winter Park Lodging Company, we believe where you work should be just as inspiring as what you do.

Based in the heart of Winter Park, Colorado, we manage a portfolio of stunning mountain homes and vacation rentals that welcome guests year-round to ski, explore, and recharge in the Rockies. For more than 20 years, we’ve built a reputation for delivering exceptional stays while helping homeowners maximize the value of their investments.

But what truly sets us apart is our team. We are a group of people who care deeply about hospitality, take ownership of our work, and genuinely enjoy living and working in a mountain community. Whether it's powder days in the winter or long summer evenings on the trail, we understand that great work and great lifestyle can go hand in hand.

If you're looking for a role where you can make an impact, grow your career, and be part of something special, you’ll find it here.

Culture Index Survey

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete the survey once you have submitted your application using the link below:

Culture Index Survey

Winter Park Lodging Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Winter Park Lodging Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Quick Apply

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guest service agent jobs in fraser co

Guest Liaison & Reservations Team Member

Owner and Guest Services Agent

Guest Services Agent

Front Desk Agent - Year Round

Front Desk Agent

Baggage Wrangler

Hotel Front Desk Agent

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