Top 807 Client service lead Jobs in Frederick, Md

Team Manager, DDA Services
The Coordinating Center —Maryland
- $68,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- 403(b) matching
- Mileage reimbursement
Accounts Payable Operations Manager
CFS —Laytonsville, MD
- $110,000 - $130,000 a year
- Hybrid work
- Office
- Finance
- Bachelor's degree
Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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2d
Facility Manager
Aligned Data Centers, LLC —Frederick, MD
- $150,000 - $160,000 a year
- Full-time
- AutoCAD
- Microsoft Outlook
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
2d
Human Resources Business Partner
Banner Life family of companies —Frederick, MD
- $93,200 - $128,075 a year
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Paid holidays
- Health insurance
Executive Director
Seaton Hagerstown —Hagerstown, MD
- $97,000 a year
- Weekends as needed
- Background check
- 3 years
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
Direct to Consumer Case Management Supervisor
Banner Life family of companies —Frederick, MD
- $80,800 - $110,000 a year
- Full-time
- Office
- High school diploma or GED
- Mentoring
- Paid holidays
- Health insurance
Client Services Representative
Convention Strategy —Germantown, MD
- Email
- Mid-level
- 2 years
Ins. Customer Services Supervisor
Banner Life family of companies —Frederick, MD
- $75,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Sr. Manager Policy and Premium Services
Banner Life family of companies —Frederick, MD
- $127,500 - $172,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Residential Service Technician (3+ Yrs. Experience)
Mallick Mechanical Services —Gaithersburg, MD
- $30 - $42 an hour
- Overtime
- Clean driving record
- Customer service
- English
- Fuel card
- Paid holidays
Quick Apply
Insurance Sales Representatives (P&C Licensed)
Michael Lee Financial Inc (Allstate Insurance) —Leesburg, VA
- $27 - $35 an hour
- Temporary
- Background check
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
New Car Sales Consultant - Luxury
Confidential —Montgomery County, MD
- $50,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Representative
The Daston Corporation —Leesburg, VA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- CRM software
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Commercial Service Technician (10+ Yrs. Experience)
Mallick Mechanical Services —Gaithersburg, MD
- $52 - $60 an hour
- Overtime
- Clean driving record
- Schematics
- Customer service
- Fuel card
- Paid holidays
Quick Apply
Marketing and Sales Coordinator
The Daston Corporation —Leesburg, VA
- $49,949.27 - $65,000.00 a year
- Full-time
- Google Workspace
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Federal Civilian Account Executive
DH Technologies LLC —Leesburg, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Director of Quality Assurance – Clinical Diagnostic Laboratories
nuCare Medical Solutions —Frederick, MD
- $150,000 - $185,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Team management
- Health insurance
- Dental insurance
Quick Apply
7d
Engineering Lead
Sheladia Associates, Inc —Rockville, MD
- $150,000 - $180,000 a year
- Full-time
- Engineering
- Office
- Master's degree
- Free parking
- Health savings account
Quick Apply
Associate Art Director
Postern —Frederick, MD
- $78,000 - $87,000 a year
- Full-time
- Hybrid work
- Management
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
10d

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Team Manager, DDA Services

The Coordinating Center -
Maryland

Apply Now

Job Details

Full-time
$68,000 a year

Benefits

403(b) matching
Mileage reimbursement
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule

Qualifications

Supervisory support in social service case management
Staff supervision
Data analysis reporting
Experience working with individuals with neurodevelopmental disorders
Presentation software
Team supervision
Intake
Writing skills
Social service program staff supervision
Experience working with individuals with cognitive disabilities
Client assessment in social work
Community resource coordination in health services social work
Documentation tools
Intellectual disabilities support
Client referral services
Conflict management
Crisis management in social services
Medicaid regulations
Medicaid
Social work care coordination
Referral coordination
Experience working with individuals with intellectual disabilities
Disability services experience
Staffing management
Technical Proficiency

Full Job Description

This is a full-time teleworking position with the expectation that you will be visiting clients in the community setting.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities access affordable and quality healthcare while achieving their aspirations for a meaningful life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are:

We look for candidates who align with our mission, vision, and values as a human service’s nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

A master’s degree with one year of experience as a CCS; or a bachelor’s degree and three years’ experience as a CCS required. Experience as a CCS Team Manager can be waived for education requirements.
Demonstrate experience in social services intake and referral services, data collection, analysis, reporting, staff supervision, management or leadership, and monitoring the quality of services.
Demonstrate competency-based skills and working knowledge in the following areas:
Negotiation and conflict management, crisis management, community resources
Determining the most integrated setting appropriate to meet the individual’s needs
Monitoring the provision of services to individuals
Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections; and
Regulations governing services for individuals with developmental disabilities.
Proficiency in LTSS documentation system; computer skills including Word, Excel, and PowerPoint.
Creative problem solving and flexibility and ability to manage complicated work processes and multi-task.
Ability to communicate effectively with individuals with varied cognitive abilities and medical needs to establish professional relationships.
Strong belief in the opportunities for people with disabilities to fully participate in the community and a willingness to work toward individuals’ identified goals.
Excellent communication skills-writing and speaking.

What You Will Do:

The Coordinating Center seeks a dynamic individual to join its Home and Community Coordination Services Division. The Coordination of Community Services (CCS) Team Manager supervises a team of CCS Coordinators responsible for targeted case management services for people with intellectual/developmental disabilities. The Team Manager carries a small caseload (no more than 10) and supports the mission of The Coordinating Center, by providing person- and family-centered service coordination, within the parameters of the CCS contract. Team Managers are responsible for monitoring compliance with specific contract requirements, maintaining data and providing technical and analytical support in contract planning, data extraction, report writing and maintenance of all documentation. This position works with The Center’s CCS management team to maximize quality outcomes for individuals receiving CCS services. The CCS Team Manager reports to the CCS Director. While this is a teleworking position, there are hot spots and conference spaces available for individual coworkers and group meetings and trainings at The Coordinating Center, in Millersville, MD.

As a Team Manager You Will:

Assume day-to-day coordination and oversight of the Coordination of Community Services (CCS) and provide direct supervision to team members. Monitor staff caseloads and ensures appropriate coverage.
Ensure all contract requirements are met, including the philosophy of freedom of choice, placing no restrictions on the qualified participant’s choice of providers and person-directed supports and services; and “core services” are delivered, including comprehensive assessment, development of the individual plan, referrals and related activities, and monitoring and follow-up.
Interview, orient, train, and mentor newly hired staff on CCS concepts, service delivery and contract specific processes, tools, and procedures.
Perform daily review of staff work to ensure billing compliance, providing feedback regarding the completeness, timeliness, and quality of documentation.
Serve as a resource to staff for problem solving regarding client issues, contract requirements, policies and procedures, DDA eligibility; advise, support and take appropriate action.
Continually assess the resources, learning opportunities, and training needed by staff. Communicate those needs to the Director for discussion and implementation of the course of action.
Ensure timely completion of all performance evaluations and coaching and counseling sessions. Troubleshoot staffing issues with Director and takes appropriate action.
Facilitate effective teamwork and maintain positive work environment.
Maintain a small client caseload, to assist participants in selecting, obtaining, and monitoring the most responsive and appropriate services and supports.
Lead by example and implements The Center’s mission/values within the department.
Conduct regularly scheduled team meetings.
Participate in all mandatory training (i.e. person-directed supports, data collection/analysis, coaching, problem solving, conflict resolution, contract protocols and procedures) and workgroups and committees within the organization.
Manage multiple priorities and tasks with flexibility to enhance CCS.
Use data to drive decisions, plan, and implement changes as necessary, to improve services.
Work collaboratively with internal/external partners to enhance needed communication and coordination of comprehensive care to client population.
Ensure appropriate assessment, documentation and outcomes measurement in Care Management documentation system with The Coordinating Center and the State of Maryland’s Long-Term Services and Supports (LTSS) system.
Other duties as assigned.

Why Join Us

The yearly salary for this role is $68,000 which includes professional development funds and mileage reimbursement.

The Coordinating Center is proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.
We have been named a USA Today Top Workplace award winning organization for three years in a row!
We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at [email protected] or 410-987-1048.

Pay: $68,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Apply Now

Refine Your Search

client service lead jobs in frederick, md

Team Manager, DDA Services

Accounts Payable Operations Manager

Customer Service Manager (Client Experience)

Facility Manager

Human Resources Business Partner

Executive Director

Direct to Consumer Case Management Supervisor

Client Services Representative

Ins. Customer Services Supervisor

Sr. Manager Policy and Premium Services

Residential Service Technician (3+ Yrs. Experience)

Insurance Sales Representatives (P&C Licensed)

New Car Sales Consultant - Luxury

Inside Sales Representative

Senior Commercial Service Technician (10+ Yrs. Experience)

Marketing and Sales Coordinator

Federal Civilian Account Executive

Director of Quality Assurance – Clinical Diagnostic Laboratories

Engineering Lead

Associate Art Director

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