Top 17 Customer support & client services managers Jobs in Frederick, Md

Customer Service Manager
Monument Metals —Frederick, MD
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
- Health insurance
- Dental insurance
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Counter Manager
Shepherd Electric Company, LLC. —Frederick, MD
- From $65,000 a year
- Full-time
- Spanish
- ERP systems
- Mid-level
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Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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10d
Direct to Consumer Case Management Supervisor
Banner Life family of companies —Frederick, MD
- $80,800 - $110,000 a year
- Full-time
- Office
- High school diploma or GED
- Mentoring
- Paid holidays
- Health insurance
Customer Experience Manager
Lightning Transportation Inc —Hagerstown, MD
- $54,524.08 - $73,767.72 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
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Scheduling Coordinator, Senior Living
BAYADA Home Health Care —Gaithersburg, MD
- $48,000 - $52,000 a year
- Monday to Friday
- Medical office experience
- Mid-level
- Office
- Paid holidays
- Health insurance
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4d
Case Manager III
Xometry —Gaithersburg, MD
- $76,000 - $99,000 a year
- Hybrid work
- 5 years
- Engineering
- Continuous improvement
- Disability insurance
- Health insurance
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Customer Service Rep/Project Manager
Marketing.com —Hagerstown, MD
- $65,000 - $75,000 a year
- 5 years
- Mid-level
- Continuous improvement
- Paid holidays
- Disability insurance
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Service Business Development Manager
New Country Motor Car Group —Germantown, MD
- $130,000 - $150,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid training
- Disability insurance
Quick Apply
Director of Customer Growth
Master Trades Group —Hagerstown, MD
- $150,000 - $160,000 a year
- Remote
- 7 years
- Marketing
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Senior Client Success Manager
SOCSOTER INC —Hagerstown, MD
- $95,000 - $110,000 a year
- Hybrid work
- 5 years
- Conflict management
- Senior level
Quick Apply
Lessons Advisor Supervisor
Music & Arts —Frederick, MD
- $51,000 - $67,000 a year
- Email
- Mid-level
- Residential
- Bachelor's degree
Associate Director Client Services, Bioanalytical
Meso Scale Diagnostics, LLC. —Gaithersburg, MD
- $116,600 - $177,800 a year
- Office
- Bachelor's degree
- Organizational skills
- Paid parental leave
- AD&D insurance
Quick Apply
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Frederick, MD
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d

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customer support & client services managers jobs near frederick, md

Customer Service Manager

Monument Metals
Frederick, MD

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Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Teamwork
Interpersonal skills
Managing teams in a customer support role
Spreadsheets
Coaching
Workplace dispute resolution
Incident Escalation
Managing clients in a customer support role
Team development
Supervising experience
Attention to detail
Organizational skills
Team motivation (leadership skill)
Team building

Full Job Description

Monument Metals is a fast-growing national precious metals dealer known for competitive pricing, exceptional customer service, and a strong reputation built on trust, transparency, and customer confidence. We serve investors and collectors nationwide and are committed to delivering a best-in-class customer experience in a high-trust industry.

We are seeking an experienced Customer Service Manager / Team Lead to help lead our growing customer service operation.

This is a hands-on leadership role ideal for someone who has experience supervising or leading teams in a call center, customer service, contact center, or high-volume customer support environment.

The right candidate is a strong people leader who enjoys coaching teams, improving processes, driving accountability, and helping elevate customer experience performance as our company continues to grow.

Key Responsibilities

Team Leadership & Supervision

Supervise, coach, and support a growing customer service team in a fast-paced environment
Lead daily customer service operations, helping ensure strong responsiveness, professionalism, and service quality
Monitor team performance, productivity, customer interactions, and operational KPIs
Provide ongoing coaching, feedback, and performance support to team members
Assist with onboarding, training, and development of new customer service representatives
Help foster a high-accountability, customer-first team culture
Support escalated customer issues and coach team members through complex situations

Customer Service & Operations

Respond to customer inquiries via phone, email, and in-person interactions when needed
Assist customers with orders, shipping questions, product inquiries, account support, scheduling, and order-related concerns
Review escalated customer cases and resolve issues with professionalism and strong problem-solving skills
Help maintain high standards for communication quality, response times, and customer satisfaction
Monitor operational workflows including refunds, reshipments, shipping claims, and customer issue resolution
Assist in reviewing and verifying suspicious orders
Partner cross-functionally with operations, shipping, ecommerce, and sales teams to improve customer experience and operational efficiency
Identify opportunities for process improvements, workflow optimization, and stronger team performance

Qualifications

Required

3–5 years of customer service leadership, team lead, supervisor, or management experience
Previous experience leading or supervising teams in a call center, contact center, customer support, or high-volume customer service environment
Strong coaching, leadership, and employee development skills
Strong conflict resolution, escalation handling, and problem-solving abilities
Excellent communication, organizational, and interpersonal skills
Comfortable working with customer service software, spreadsheets, reporting tools, and operational systems
Ability to remain calm, organized, and solutions-focused in fast-paced situations

Preferred:

Experience in ecommerce, financial services, logistics, retail operations, or other high-trust customer environments
Experience with call quality monitoring, team performance metrics, SLAs, or operational reporting
Associate’s or Bachelor’s degree preferred

What We’re Looking For

The ideal candidate is:

A strong people leader and coach
Comfortable managing priorities in a fast-paced environment
Process-driven and operationally minded
Customer-focused but also performance-oriented
Highly organized, dependable, and proactive
Comfortable holding teams accountable while creating a positive team culture
Excited by the opportunity to help build and improve a growing customer service operation

Why Join Monument Metals?

Be part of a fast-growing company in a stable, high-demand industry
Opportunity to help shape and improve customer service operations
Work closely with leadership in a growing organization
Long-term career growth and advancement opportunities
Competitive salary + benefits package

If you’re a proactive professional who takes pride in delivering excellent customer service, we’d love to hear from you!

Apply today and be a part of a team that values trust, efficiency, and customer satisfaction.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in frederick, md

Customer Service Manager

Counter Manager

Customer Service Manager (Client Experience)

Direct to Consumer Case Management Supervisor

Customer Experience Manager

Scheduling Coordinator, Senior Living

Case Manager III

Customer Service Rep/Project Manager

Service Business Development Manager

Director of Customer Growth

Senior Client Success Manager

Lessons Advisor Supervisor

Associate Director Client Services, Bioanalytical

Director of National Strategic Client Services- Employee Benefits

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