Top 8 Ems operation manager Jobs in Frederick, Md

Emergency Communication Specialist Lateral
Frederick County Government —Frederick, MD
- $27.33 - $46.47 an hour
- Overtime
- 18 years or older
- Urgent Care
- Pass drug screening
- Wellness program
- Health savings account
Manufacturing Safety & QA Coordinator
Wilcoxon Sensing Technologies —Frederick, MD
- $27.40 - $36.06 an hour
- Full-time
- Computer literacy
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Firefighter Recruit
Loudoun County Government —Leesburg, VA
- $65,138.75 - $115,242.75 a year
- Email
- Background check
- 18 years or older
- Military
NREMT EMT-B Driver
All American Ambulance and Transport —Hagerstown, MD
- $21 - $24 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
11d
NREMT EMT-B
All American Ambulance and Transport —Hagerstown, MD
- $20 an hour
- Full-time
- CPR Certification
- Nursing home
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
11d
Building Engineer
Kenwood Management Company —Montgomery County, MD
- $29 - $35 an hour
- Full-time
- Mid-level
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
13d
Commercial HVAC/R Service Technician
RSC Mechanical —Westminster, MD
- $20 - $40 an hour
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Paid training
- Fuel card
Quick Apply

Discover related jobs

Based on your search for ems operation manager jobs.

ALS Operations Manager / Lead Paramedic
Diamond Care Transportation —Washington, DC
Valid driver's license, clean driving record, ability to pass background check and drug screening. Current Maryland Paramedic license (or active NREMT-P — we…
Quick Apply
Account Manager - EMS Sales - PA (Eastern), DE, MD, Washington DC (Remote)
Life-Assist, Inc. —Towson, MD
Must have valid driver’s license and provide proof of insurance on personal vehicle. Attend trainings that may include live on-site trainings, webinars,…
$70,000 - $75,000 a year
Quick Apply
14d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

MSOC Manager
Anduril Industries —Columbus, OH
Quality Assurance Program Development: Develop and oversee a quality assurance program that includes the review of incident intake records (phone calls, alarm…
$126,000 - $167,000 a year
Quick Apply
4d
Public Safety Manager
Legends Global —Columbus, OH
Minimum 4 years’ supervisory/field training supervisor experience in Public Safety field, including but not limited to Law Enforcement, Military, fire,…
11d

Show more jobs in cities nearby

I want to receive the latest job alert for ems operation manager in frederick, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ems operation manager jobs near frederick, md

Communication Specialist jobs in Frederick, MD

Firefighter jobs in Leesburg, VA

Emt-basic jobs in Hagerstown, MD

Building Engineer jobs in Montgomery County, MD

Remote Quality Improvement Nurse jobs in Remote

Quality Assurance jobs in Wilmington, NC

Clinical Research Coordinator jobs in Stanford, CA

Quality Assurance Coordinator jobs in Baltimore, MD

Quality Assurance Coordinator jobs in Phoenix, AZ

Quality Assurance Coordinator jobs in Utah

Quality Control Entry Level jobs in California

Quality Assurance Coordinator jobs in Winston Salem, NC

Communication jobs in Durham, NC

Communication Specialist jobs in Buffalo, NY

Communication jobs in Denver, CO

Seo Specialist jobs in New York, NY

Communication Specialist jobs in Arkansas

Communication Specialist jobs in Finland, PA

Child Life Specialist jobs in St. Louis, MO

Communication Specialist jobs in Richmond, TX

Emergency Communication Specialist Lateral

Frederick County Government -
Frederick, MD

Apply Now

Job Details

Full-time
$27.33 - $46.47 an hour

Benefits

Wellness program
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Pension plan
Employee assistance program
Vision insurance
Life insurance

Qualifications

City street navigation
Computer operation
Confidential information handling
Emergency call-taking protocols
Employee relationship building
English
Emergency medical dispatch
Map reading
Dispatching for fire emergencies
High school diploma or GED
Driver's License
Public safety procedures
Computer-aided dispatch (CAD) software
Technical Proficiency
Emergency dispatch systems (law enforcement)
Quality data entry

Full Job Description

JOB INFORMATION

Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. This position answers phones, processes calls and dispatches services for one or more departments.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

Receive and process incoming calls of emergency (911), non-emergency, informational and business nature under supervision
Utilizing a protocol-based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resource
Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services
Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment
Monitor incidents and situational developments to coordinate the utilization of essential services and resources
Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel
Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders
Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures
Alert other jurisdictions when necessary
Operate computer aided dispatch (CAD) system and other computer software products
Maintain computerized and manual records
Relay information to appropriate officials or agencies
Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies
Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired)
Handle multiple tasks and track multiple in-progress incidents simultaneously while developing proficiency under supervision
Perform other related duties as required

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

High school graduation or the equivalent
Minimum age 18 years
Possession of a valid driver's license
Possession of valid International Academies of Dispatch (IAED) Emergency Medical, Emergency Fire, and Emergency Police Dispatch (EMD, EFD, EPD) certifications (non-IAED equivalents will not be considered)
Minimum 6 months of 911 / emergency communications call processing work experience for police, fire and medical requests

KNOWLEDGE / SKILLS / ABILITIES:
A successful incumbent operating in this role displays the following:

Ability to obtain and maintain State of Maryland (MIEMSS) Emergency Medical Dispatcher Certification
Ability to obtain and maintain National Criminal Information Center (NCIC) access
Ability to maintain re-certifications as due through IAED
Knowledge of Frederick County geography and surrounding areas
Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers
Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems
Knowledge of fire rescue and law enforcement disciplines
Ability to effectively read maps and give directions
Ability to work with sensitive information and maintain confidentiality
Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public
Ability to perform quickly and effectively in emergency situations
Knowledge of county, towns, road names, landmarks, and directions of travel on routes and highways
Knowledge of surrounding jurisdictions
Knowledge of Departmental policies and procedures
Skilled in the use of relevant technology and equipment
Ability to multitask
Ability to communicate appropriately and maintain composure when responding to callers
Ability to calmly and accurately provide potential lifesaving instructions in high stress situations
Ability to gather and process information in a timely manner

PREFERNCE MAY BE GIVEN FOR:

Additional years of 911 / emergency communications call processing experience for police, fire and medical requests
Additional call center work experience
Radio/dispatch experience for fire/rescue and/or police
Data entry work experience
Customer service work experience
Experience utilizing Motorola Premier One CAD
Experience utilizing VESTA phone systems
Communications Training Officer (CTO) certification
Emergency Dispatch Quality Assurance review training through IAED (EMD-Q, EFD-Q, EPD-Q)
IAED Emergency Telecommunicator Basic Course (ETC)
IAED Emergency Telecommunicator Basic Course Instructor (ETC-I)

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

While working in this position, the employee is required to constantly sit, reach and perform repetitive motions; and occasionally drive
While working in this position, the employee is required to constantly work indoors and in a noisy environment

ADDITIONAL INFORMATION / EXAMINATION PROCESS

Employees in this classification are designated as Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.
Required certifications must be maintained throughout tenure of employment
Ability to provide own transportation to meetings and work locations, as needed
Available to work all shifts as assigned, including weekdays, weekends, nights and holidays
This position is subject to system-wide team reassignment or reassignment to a rotating shift schedule
This position is subject to random drug testing
The probationary period for this position is 12 months
This position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy

EXAMINATION PROCESS (may include):
1) An evaluation of training and experience
2) Attend mandatory departmental orientation
3) A computer-based test to evaluate your listening, comprehension, typing and decision-making skills
4) One or more panel interviews
5) A pre-employment psychological examination
6) A pre-employment Security-Sensitive background investigation
7) A pre-employment physical examination and drug test to include marijuana

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to [email protected]

Retirement Plan:
A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:
County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:
Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employee's completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts:
The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors' services, and eyeglasses / contact lenses.

Life Insurance:
Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.

Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.

Educational Reimbursement Program:
County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employee's capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesn't remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program:
This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern.

Leave
Annual Leave – Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year
0 – 2 years 11 days
2 – 10 years 17 days
10 + years 24 days

Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employee's child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.

Holidays:
The County observes 10 holidays every year and 11 are observed on years of General Elections.

For additional information on Frederick County Government's benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.

All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.

Apply Now

Refine Your Search

ems operation manager jobs in frederick, md

Emergency Communication Specialist Lateral

Manufacturing Safety & QA Coordinator

Firefighter Recruit

NREMT EMT-B Driver

NREMT EMT-B

Building Engineer

Commercial HVAC/R Service Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for ems operation manager in frederick, md

Explore jobs in more locations

JOB INFORMATION

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

QUALIFICATIONS AND REQUIREMENTS

ADDITIONAL INFORMATION / EXAMINATION PROCESS

Job Seeker Tools

Employer Tools

Browse

Stay Connected