IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Human Services Supervisor
Frederick County Government —Frederick, MD
- $69,663.26 - $118,427.55 a year
- Email
- CPR Certification
- Urgent Care
- Pass drug screening
- Wellness program
- Health savings account
6d
Post-Production and Multimedia Specialist (Contingent Hire)
ADVANCED MANAGEMENT STRATEGIES GROUP(AMSG) —Frederick, MD
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
7d
Benefits and Wellness Specialist
City of Frederick —Frederick, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health insurance
- Dental insurance
7d
Product Management/Logistics Support
General Dynamics Information Technology —Fort Detrick, MD
- $64,230 - $85,100 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
8d
Consulting Specialist - SHE Data Analytics
BSI —Frederick, MD
- $45 an hour
- Part-time
- Mid-level
- Continuous improvement
- Organizational skills
- Paid holidays
- Disability insurance
14d
Data Center Security Specialist, DC Security, AMER East
Amazon Data Services, Inc. —Frederick, MD
- $28.89 - $50.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Health insurance
Logistics Operations Principal (Medical)
General Dynamics Information Technology —Fort Detrick, MD
- $88,696 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Military
- Paid time off
- 401(k) matching
Data Center Security Manager , AMER East
Amazon Data Services, Inc. —Frederick, MD
- $80,000 - $140,000 a year
- Full-time
- Team management
- 1 year
- Senior level
- AD&D insurance
- Health insurance
6d
Administrative Specialist – Lead Administrative Specialist
Maryland Environmental Service —Dickerson, MD
- $45,666.23 - $69,070.88 a year
- Full-time
- Background check
- High school
- Administrative experience
- Paid holidays
- Disability insurance
Post-Production and Multimedia Specialist (Contingent Hire)
AMSG —Frederick, MD
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
Quick Apply
7d
Data Center Technician
Amazon Data Services, Inc. —Frederick, MD
- $27 - $48 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Employee assistance program
- 401(k) matching
RCYCP SUPERVISOR (Student Life Department)
State of Maryland - MD School for Deaf - Frederick - Educational Svc. —Frederick, MD
- $48,974 - $80,642 a year
- Overtime
- English
- Residential
- Driver's License
Community Relations Specialist (Eastern Panhandle, West Virginia)
Nymeo Federal Credit Union —Frederick, MD
- $24.70 - $30.87 an hour
- Full-time
- Writing skills
- Mid-level
- Databases
- Paid holidays
- Health insurance
Quick Apply
Licensed Psychologist - Developmental & Behavioral Health
Vigilant Healthcare Solutions LLC —Frederick, MD
- Full-time
- Doctoral degree
- BLS Certification
- Doctor of Philosophy
- Referral program
Quick Apply
8d
Endodontist
North American Dental Group —Hagerstown, MD
- Dental office
- Senior level
- Continuing education credits
- Health insurance
Endodontist
Endodontic Associates of Maryland —Hagerstown, MD
- Full-time
- Dental office
- Doctoral degree
- Senior level
- Continuing education credits
- Health insurance
Veterinarian | Laytonsville Veterinary Practice
Laytonsville Veterinary Practice —Laytonsville, MD
- $120,000 - $180,000 a year
- Full-time
- Mid-level
- Communication skills
- Continuing education credits
- Disability insurance
Quick Apply
Music Specialist - Private/Semi-Private Instruction
RAGA LLC —Leesburg, VA
- $17 - $20 an hour
- Part-time
- Background check
- Classroom
- Writing skills
- 401(k)
- 401(k) matching
Quick Apply
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 a year
- Full-time
- Spanish
- Writing skills
- Teaching Certification

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group specialist jobs near frederick, md

IT Service Desk Support Specialist

Music & Arts -
Frederick, MD

Apply Now

Job Details

Full-time
$68,000 - $90,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount

Qualifications

Phone communication
High school diploma or GED
Internal employee customer service
Customer engagement
Client interaction via phone calls

Full Job Description

Role Summary

This role provides frontline IT support for store, field, corporate, remote, and hybrid users. The position focuses on resolving support requests, maintaining user access, supporting end-user devices and applications, coordinating escalations, meeting service-level expectations, maintaining accurate records, and improving support documentation.

Responsibilities and Duties

Effectively, professionally, and respectfully represent Information Systems staff, teams, and services to the end-user community.
Provide Tier 1 IT support to end users and system administrators across store, field, corporate, remote, and hybrid work environments.
Answer questions, troubleshoot issues, instruct users on hardware and software functionality, and communicate support procedures and company policy.
Answer, evaluate, prioritize, and resolve incoming calls, e-mails, chats, and ticket requests while maintaining accurate work history records in the ticketing system.
Triage requests based on urgency, business impact, user impact, operational need, and service-level expectations.
Lead users through diagnostic procedures to resolve desktop, laptop, application, account access, connectivity, remote access, mobile device, hardware, peripheral, and basic network issues.
Perform basic user account and access support, including account setup, password resets, account unlocks, permissions, group membership updates, profile changes, e-mail access support, and related login issues.
Support productivity tools and enterprise applications by assisting with access, configuration, functionality questions, user instruction, and basic troubleshooting.
Support mobile devices, remote access, and hybrid work access by assisting with enrollment, authentication, configuration, connectivity, synchronization, and application access issues.
Perform device imaging, deployment, replacement, endpoint setup, and lifecycle support for desktops, laptops, peripherals, and store or field equipment.
Assist with IT asset inventory, equipment logistics, device tracking, shipping, receiving, replacement, and hardware refresh activities.
Support store technology and POS-related requests, including user access, profiles, basic troubleshooting, documentation, and escalation coordination.
Maintain ownership of issues through follow-up, documentation, escalation tracking, user communication, and final resolution, even when work is routed to another team.
Communicate with escalation teams to resolve network, telecom, phone, power, infrastructure, application, security, and access-related issues in a timely manner.
Meet or exceed SLA targets by using contact lists, escalation lists, documentation, prioritization standards, and established support procedures.
Create, update, and maintain knowledgebase documentation to improve support quality, training, consistency, and first-contact resolution.
Identify recurring issues, process gaps, and improvement opportunities that enhance the quality, speed, and consistency of IT support.
Maintain an in-depth working knowledge of supported systems, services, support procedures, policies, and escalation paths.
Perform additional duties as assigned.

Minimum Requirements

High school diploma or GED required.
1 to 3 years of relevant work experience in IT support, service desk, help desk, desktop support, retail systems support, or a related technical support function.
Ability to communicate clearly, concisely, and courteously with technical and non-technical users through phone, e-mail, chat, ticketing, and in-person support channels.
Ability to manage multiple priorities, document work accurately, follow established procedures, and maintain ownership of issues through resolution.
Ability to provide support during off hours as business needs require.

Technical Skills

Windows desktop and laptop support
Active Directory
Azure AD / Microsoft Entra ID
Microsoft 365 suite
Exchange Online and Outlook support
Microsoft Teams, OneDrive, SharePoint, Excel, Word, and PowerPoint
VPN and remote access troubleshooting
MFA and authentication support
Security groups, distribution groups, permissions, and licensing
iOS and Android mobile device support
MDM support
Desktop imaging and deployment
Device lifecycle management
IT asset inventory and logistics
POS system support
Ticketing systems, incident management, problem management, and SLA management
Basic LAN, Wi-Fi, and network troubleshooting
Enterprise application support
Knowledgebase documentation

Special Attributes and Competencies

Analytical Skills: Able to explore information, data, reports, and other sources to identify issues, extract meaningful insights, and creatively resolve problems that improve business performance.
Collaboration: Able to develop cooperation and teamwork while working with cross-functional groups, escalation teams, vendors, store teams, field teams, and business stakeholders.
Customer Focus: Able to meet the expectations and requirements of internal and external customers, act with users in mind, and recognize the importance of the end customer experience.
Initiative: Able to identify opportunities and issues, independently follow through on work activities, learn detailed instructions quickly, and adapt to a fast-paced environment.
Interpersonal Communication: Able to communicate clearly, concisely, and courteously through verbal, written, ticketing, and presentation channels with all levels of the company.
Organizational Skills: Able to manage multiple priorities, stay on track, maintain strong attention to detail, complete work thoroughly, and meet deadlines in a high-volume support environment.
Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $68,000-$90,000/yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].

Apply Now

Refine Your Search

group specialist jobs in frederick, md

IT Service Desk Support Specialist

Human Services Supervisor

Post-Production and Multimedia Specialist (Contingent Hire)

Benefits and Wellness Specialist

Product Management/Logistics Support

Consulting Specialist - SHE Data Analytics

Data Center Security Specialist, DC Security, AMER East

Logistics Operations Principal (Medical)

Data Center Security Manager , AMER East

Administrative Specialist – Lead Administrative Specialist

Post-Production and Multimedia Specialist (Contingent Hire)

Data Center Technician

RCYCP SUPERVISOR (Student Life Department)

Community Relations Specialist (Eastern Panhandle, West Virginia)

Licensed Psychologist - Developmental & Behavioral Health

Endodontist

Endodontist

Veterinarian | Laytonsville Veterinary Practice

Music Specialist - Private/Semi-Private Instruction

Master Education Leader (Bilingual Preferred)

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