Top 357 Guest experience leader Jobs in Frederick, Md

Assistant Director of Security
Hollywood Casino at Charles Town Races —Charles Town, WV
- $80,000 - $90,000 a year
- Full-time
- Military
- Bachelor of Science
- Basic math
- Health insurance
- Paid time off
3d
Sky Zone - Assistant General Manager/Operations
INTEGRATED CAPITAL GRP LLC —Frederick, MD
- $60,000 - $65,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Recruiting
Quick Apply
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1137)
Target —Frederick, MD
- $17.50 - $26.25 an hour
- Choose your own hours
- Entry level
- Flexible schedule
MANAGER, SITE EVENTS & ACTIVATIONS
Flik Hospitality Group —Gaithersburg, MD
- $80,000 - $89,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
9d
medication technician evenings
Seaton Sharpsburg Pike —Hagerstown, MD
- $21 - $32 an hour
- Full-time
- 18 years or older
- CPR Certification
- BLS Certification
- Paid training
- Paid holidays
Quick Apply
Server
Silver Diner Development, LLC —Frederick, MD
- From $800 a week
- Weekends as needed
- Casual dining restaurant
- Restaurant experience
- Entry level
- Health insurance
- Dental insurance
Lead Cashier
Ulta Beauty, Inc. —Frederick, MD
- $16.50 - $24.75 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Team Member
CAVA - Frederick —Frederick, MD
- $18.50 an hour
- Part-time
- Fast casual restaurant
- Ability to lift 50 pounds
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Restaurant Team Member
Valley Corral, LLC dba Golden Corral —Frederick, MD
- Part-time
- Cash register
- Guest services
- Restaurant
- Flexible schedule
Quick Apply
Server
Seaton Frederick —Frederick, MD
- $15.50 - $17.00 an hour
- Full-time
- Entry level
- Paid training
- Paid holidays
Quick Apply
9d
Hospitality Professional
Chick-fil-A —Frederick, MD
- $18 - $20 an hour
- Part-time
- Serving
- Mid-level
- 3 years
- Profit sharing
- Paid training
Quick Apply
part-time medication technician evenings
Seaton Sharpsburg Pike —Hagerstown, MD
- $21 - $25 an hour
- Part-time
- 18 years or older
- CPR Certification
- BLS Certification
- Paid training
- Paid holidays
Quick Apply
Assistant General Manager
Topgolf —Germantown, MD
- $73,100 - $89,300 a year
- Extended hours
- Sales
- Ability to lift 50 pounds
- 21 years or older
- Dental insurance
- Vision insurance
Hourly Manager
Bojangles —Frederick, MD
- $17 - $30 an hour
- 8 hour shift
- Mid-level
- Team management
- Quick service & fast food restaurant
- Paid training
- 401(k)
Quick Apply
Produce Team Leader
Giant Eagle —Frederick, MD
- $20.25 - $23.63 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid holidays
- Dental insurance
6d
Receptionist
Bubbles Salons —Germantown, MD
- Weekends as needed
- Entry level
- Retail sales
- Health insurance
- 401(k)
Quick Apply
7d
Receptionist/ Spa Concierge at Luxury Day Spa in Gaithersburg
The Woodhouse Day Spa - Gaithersburg & Leesburg —Gaithersburg, MD
- $16 - $18 an hour
- Full-time
- Entry level
- Paid training
- Paid time off
Quick Apply
PLAYER SERVICES ASSISTANT MANAGER
Hollywood Casino at Charles Town Races —Charles Town, WV
- Overtime
- Inventory management
- Word processing
- Basic math
- Health insurance
- Paid time off
General Cleaning and Preventative Maintenance (GCPM) - Frederick, MD
PLAMONDON HOSPITALITY PARTNERS LLC —Frederick, MD
- $18.50 an hour
- Weekends as needed
- In person
- Hotel
- US work authorization
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Party Host
Urban Air Adventure Parks —Frederick, MD
- Online Application
- 16+ years old
- Leadership
- Communication skills
- Flexible schedule
Quick Apply

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guest experience leader jobs near frederick, md

Assistant Director of Security

Hollywood Casino at Charles Town Races -
Charles Town, WV

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year
3 days ago

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Customer communication
Guest relations
Basic math
Presentations for conferences or internal meetings
Conflict de-escalation
Customer engagement
Desktop applications
Relationship management

Full Job Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Responsible for supervising and managing staff in the Security department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Director of Security Operations
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Ensures response to medical emergencies and completes Illness/Injury reports when necessary.
Promptly report and remedy any legal/compliance measures.
Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures and standards based on business practices and internal controls.
Identifies and resolves security related problems.
Develop and implement alternative methods for security operation improvement.
Examines and analyzes the physical property, processes and procedures and develops, institutes, oversee and enforce emergency policies.
Serves as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship.
Conducts, supervises, and prepares reports relating to investigations of any losses or violations of law, regulations, policies, or procedures.
Transfers Table Games fills and credits.
Provide escorts if needed.
Testify in court when necessary.
Protect and preserve the assets of the company.
Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
Oversees operations of the Security Department.

BRING US YOUR BEST.:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Bachelor’s Degree (B.A./B.S.) or equivalent; or five years of casino Security, military, or police experience; or equivalent combination of education and experience. Two years of leadership experience highly preferred.
Must be proficient in Microsoft applications.
Must have excellent organizational and communication skills.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES:

This job has supervisory responsibilities.

Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluates team members within department and delivers constructive feedback to team members regarding performance.
Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
Determines work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY: $80,000 to $90,000 annually

Apply Now

Refine Your Search

guest experience leader jobs in frederick, md

Assistant Director of Security

Sky Zone - Assistant General Manager/Operations

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1137)

MANAGER, SITE EVENTS & ACTIVATIONS

medication technician evenings

Server

Lead Cashier

Team Member

Restaurant Team Member

Server

Hospitality Professional

part-time medication technician evenings

Assistant General Manager

Hourly Manager

Produce Team Leader

Receptionist

Receptionist/ Spa Concierge at Luxury Day Spa in Gaithersburg

PLAYER SERVICES ASSISTANT MANAGER

General Cleaning and Preventative Maintenance (GCPM) - Frederick, MD

Party Host

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