Top 1 Hotel front desk supervisor Jobs in Frederick, Md

Assistant General Manager
Home2 Suites Ashburn —Ashburn, VA
- $55,000 a year
- Mid-level
- Hotel
- Recruiting
- Paid holidays
- Disability insurance
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Assistant General Manager

Home2 Suites Ashburn -
Ashburn, VA

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Job Details

$55,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Hotel cost control
Customer follow-ups
Hotel housekeeping management
Safety training program participation as safety practice
Phone communication
Staff scheduling
Hotel quality control
Data reporting
Answering guest questions
Team scheduling
Managing hospitality teams
Mid-level
Recruitment and selection
Recruiting
Health and safety committees experience
Handling customer service requests
Schedule creation
Front desk
Guest services software
Interviewing
Variance analysis reporting
Hotel and accommodations guest complaints handling
Business operations
Yield management
Accident reporting
Hotel operations budget management
Incident reports for accident investigation
Hotel maintenance management

Full Job Description

Assistant General Manager – Home2 Suites Ashburn, VA
Compensation: $55,000 –$60,000 per year

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
Have effective interviewing skills and ability to recruit team members.
Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
Be able to effectively investigate, report and follow-up on employee and guest accidents.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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