Job Summary
Customer Service and Graphic Design
At Special Tees we are looking to expand our team! Come join a family of creative, hard working, and passionate team members. The primary focus of this role is to apply customer service skills and graphic design strengths to serve our clients, coordinate with our production team, and ultimately achieve personal and business sales goals.
Customer Service team members engage clients with excellence, enthusiasm, and proficiency. They ensure the customer's project is successful and build trust with their team and the public. They leverage all types of communication and work strategies to support client needs. Graphic design proficiency with Adobe Illustrator and Adobe photoshop is an essential element of providing customer service. They build quotes, orders and use their graphic design skills/programs to create accurate visual proofs. They coordinate with production team members, ensuring decoration and product quality while making sure the projects are completed on-time. If you would like to see your hard work go from your computer screen, to production, to hand off to smiling customers on a daily basis, this may be a good position for you!
Former experience in the signage industry, promotional products arena, or packaging design could make a great fit.
If your work history is more from a sales and customer service background, you could also be a great fit as long as you are proficient with and regularly use Adobe Illustrator.
Rate of pay based on prior experience.
************************************************
IMPORTANT
Please tell us about yourself by answering some important questions about who you are, your work history and what makes you shine. Interviews will be scheduled based on qualifying applicants who complete the online process.
Please use the link below to find this position and the online questions. You can also navigate to this same page by visiting our website and choosing Employment from the General Info Menu tab.
https://special-tees.com/employment/
************************************************
Core Responsibilities Snapshot:
- This position requires a flexible and energetic personality who thrives in a team atmosphere, but also excels in self-management and attention to detail
- Ability to manage competing priorities and adjust to the ever-changing needs of the business is a must
- Should enjoy collaboration and communication of all types
- Is excited to take a personal leadership role with creative problem solving when it comes to dealing with ambiguity or strategy
- Assist with customer service via telephone, email, and face-to-face interaction
- Must be comfortable tailoring communication style strategically based on client personality variables and project needs
- Must be able to apply math skills to protect margins and profitability per project
- Must be able to type 40 words per minute or more
- Work hand-in-hand with sales and production team to ensure timely delivery of art proofs and other art/design needs
- Create art files and proofs quickly and efficiently based on customer requests in Adobe Illustrator and/or Adobe Photoshop
- Average daily expectation for art/design: 8 proofs and/or 8 output files created per day
- Contributes to personal sales goals and total sales goals through client service, communication, and graphic design
- Speed and navigation between art programs and other office programs is key
- Utilizes customer database and other systems to save design and print information for future use per customer, per order
- Rebuild logos in vector format for print quality assurance
- Create original artwork for customer needs quickly with consideration for the client's personality and style
- Must be able to modify existing art files for updates or as specified for internal use
- Create output files to specifications with consideration for imprint area, garment color, ink colors, and garment type
- Help maintain the production schedule with sales team on a daily and weekly basis to ensure orders are printed and shipped in a timely manner
- Coordinate with production regarding job-specific print details
- Check and inspect print quality to insure each print matches the proof
- Prepares, cuts, and applies vinyl and other similar decoration methods from time to time
- Helps with patch application and other types of garment decoration as needed
- Researches products and processes online that will continue personal learning and growth
- Uses the internet for trouble shooting tips and techniques when necessary
- Helps monitor inventory of supplies to ensure production stays in motion
- Coordinates and establishes working relationships with our large network of suppliers and manufacturers via phone and email
- Assist with other general office and business needs, such as office/shop organization and cleanliness, mail, and purchase orders
- Expand and develop online program during down-time (no experience required)
- Must be able to lift boxes that weigh up to 40lbs and help customers load their cars with orders from time to time
- Additional Expectations
- This role is primarily for Customer Service and Sales (while using graphic design), however, each team member supports each other in the following ways from time to time, as needed. All team members help support other business needs from time to time.
- Must be able perform repetitive motion behaviors with arms, wrist, back, and shoulders. Requires the ability to lean over tables in order to fold garments.
- All team members help count and inventory goods pre and post production in order to ensure quality standards are met
- All team members order goods and supplies per customer order and inventory needs from time to time
- All team members help with production needs including exposing and rinsing screens and helping with the print process from time to time
- All team members help with shipping and receiving, and monitoring UPS and USPS from time to time
- Web development experience would be a great asset but is not required
- Experience with increasing sales through social media strategies and email marketing would be a bonus
- May be asked to drive for work purposes from time to timeQualifications and Skills
- Strategic planning, systematic organization, attention to detail, and thoroughness are required skills
- This position requires strong skills in Adobe CC. Proficiency in Adobe Illustrator and Adobe Photoshop is a must
- Mastery of Typography, Drawing, and Illustration is crucial
- Must be solution-oriented with independent problem-solving skills in ambiguous situations of all kinds
- Prior work experience in the screen printing, promotional products, or signage industry would be a great fit
- Please be prepared to share your portfolio
- Experience with social media marketing would be a huge asset as well, but is not required for this position
- Microsoft Word, Microsoft Excel, and Apple Mail/Gmail
- Additional Program/Application knowledge (not required, but would be a bonus): Shopworks, InkSoft, ASI and ESP
Benefits
- Relaxed/Casual Dress Code
- Family team atmosphere
- Nights and weekends off
- Creative peers
- Employee discount on goods through our wide network of vendors
- Full time positions qualify for Paid key major holidays (after 90 day intro period)
- Full Time positions: Two weeks paid vacation/Year (after 90 day intro period) *amount of time earned may depend on hiring date
- Eligible for retirement plan and matching up to 3% after first year employment
- Full Time is 40 hours, but could stretch up to 45 based on demand
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Application Question(s):
- Please describe your proficiency level with Adobe Illustrator
- Please describe your level of speed when it comes to working with Adobe Illustrator
- This position is fast paced and exciting. This can be a place where certain personalities thrive while others might feel stress. Please share your thoughts and comfort level with this type of work atmosphere.
Education:
Work Location: In person
