Top 211 Support professional ii Jobs in Frederick, Md

Membership Support Professional II
HyTechPro —Germantown, MD
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Administrative Assistant II, Outpatient Clinic
Sheppard Pratt —Frederick, MD
- $20.60 - $22.28 an hour
- Addiction Medicine
- Mid-level
- Administrative experience
- 403(b) matching
- Mileage reimbursement
Quick Apply
13d
Reservation Manager-2
U-Haul —Frederick, MD
- $17 - $19 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
FY27: Paraeducator Level II, Learning Center, Little Bennett ES, 7 hrs/10 mos, Ad Closes 8/5/26
Montgomery County Public Schools —Clarksburg, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
3d
Associate Attorney - Immigration, Family, Worker's Comp, Litigation
J Kelley Law Group Pllc —Montgomery Village, MD
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Spanish
- Writing skills
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
13d
Staff Attorney II
Heartly House, Inc. of Frederick County, Maryland —Frederick, MD
- $80,400 - $82,400 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Test Technician
Leonardo DRS —Frederick, MD
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Computer skills
- Paid parental leave
- Health savings account
RN PreOp PACU II, Part-Time - Parkway Surgery Center
SCA Health —Hagerstown, MD
- $30 - $43 an hour
- Part-time
- Nursing
- RN License
- PALS Certification
- Disability insurance
- Health insurance
Facility Technician
Sheppard Pratt —Gaithersburg, MD
- $18.95 - $26.82 an hour
- Clean driving record
- High school
- Ability to lift 50 pounds
- 403(b) matching
- Mileage reimbursement
Quick Apply
RN PreOp PACU II - Fallsgrove Endoscopy Center
SCA Health —Rockville, MD
- $39 - $42 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Disability insurance
- Health insurance
FY27: Paraeducator Level II, Special Education Itinerant, Snowden Farm ES, 5 hrs/10 mos, Ad Closes 8/7/26
Montgomery County Public Schools —Clarksburg, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
9h
FY27: Paraeducator Level II, Special Education Itinerant, Roberto Clemente Middle School, 6 hrs/10 mos (Ad Closes 8/4/26)
Montgomery County Public Schools —Germantown, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
3d
FY27: Paraeducator Level II, Special Education Itinerant - 6 hrs / 10 mos, Poole MS, Ad closes 8/3/26
Montgomery County Public Schools —Poolesville, MD
- $25.40 - $38.15 an hour
- Full-time
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
6d
FY27: Paraeducator Level II, Special Education Itinerant, Gaithersburg ES, 6 hr/10 mos (Ad Closes 7/31/26)
Montgomery County Public Schools —Gaithersburg, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
8d
Administrative Support II (Fort Detrick, MD)
Longeviti —Frederick, MD
- $41,000 - $47,000 a year
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Commuter assistance
- AD&D insurance
Quick Apply
FY27: Paraeducator Level II, Special Education Itinerant (LFI-Grade 3), Waters Landing ES, 6hr/10mo, Ad closes 8/3/26
Montgomery County Public Schools —Germantown, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
- Food provided
7d
FY27: Paraeducator Level II, Special Education Itinerant, Rosemont ES, 4 hrs/10 mos (Ad Closes 8/7/26)
Montgomery County Public Schools —Gaithersburg, MD
- $26.23 - $40.17 an hour
- Overtime
- Classroom
- Google Workspace
- Experience working with individuals with disabilities
1d
Logistics Analyst - Level II
Augustine Consulting Inc. —Frederick, MD
- $40,000 - $89,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Patient Access Registrar II, Day Shift, Cardiac Associates
Adventist HealthCare —Germantown, MD
- $19.64 - $25.65 an hour
- Full-time
- Hospital
- Pass drug screening
- Mid-level
- Free parking
- AD&D insurance
7d
Logistics Analyst - Level III
Augustine Consulting Inc. —Frederick, MD
- $49,000 - $110,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance

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Membership Support Professional II

HyTechPro
Germantown, MD

Apply Now

Job Details

Full-time

Qualifications

Desktop applications

Full Job Description

Job Information

Date Opened

12/05/2024

Industry

IT Services

Job Type

Full time

Work Experience

4-5 years

City

Germantown

State/Province

Maryland

Country

United States

Zip/Postal Code

20876

Job Description

The Membership Support Professional II provides industry-leading member and customer service support by making outbound calls, answering inbound Tier I-II telephone and email questions, actively listening to members’ requests, and identifying the appropriate solutions. This person assists in the member renewal process, accepts credit card payments and assists with small-batch check processing. Our Membership Support Professional II works with a sense of urgency, identifies and troubleshoots member pain points, and escalates difficult member service issues to the Lead Membership Support Professional (III) and CS Manager. This person is self-motivated and demonstrates accountability for own work. This person is also part of a high-performing, results-driven domestic and international Salesforce-centric team collaborating cross-functionally and sharing knowledge to ensure a seamless customer service experience.

Essential Functions:

Provide industry-leading customer care, member assistance, and payment support by asking probing questions, actively listening, building rapport, demonstrating respect, being informative, and understanding the customer’s needs, requests, or problems.

Develop rapport, evaluate the customer and or member needs, determine solutions, including exposing the customer to other options not considered through upselling and cross-selling techniques.

Manage day-to-day communications with members for assigned clients across email, phone, and digital tools; Complete, accurate documentation is utilizing the established company digital tools, ticketing system, and software (Salesforce) required for each call or email; Escalate tickets to the international team as necessary.

Determine charges for services requested, collect deposits or payments by credit card, scan check payments and/or arrange small-batch check processing.

Perform outbound customer success service calls/emails to advise members of any on-going issues and ensure the customer is aware of any escalations and receives timely communications. Escalate long-standing or critical issues to the Lead MSP or CS Manager.

Assist with the account renewal process and support the international teams to ensure a seamless customer/member experience.

Identify and troubleshoot member problems by clarifying the member's pain point; determining the root cause of the pain point and escalating to the proper resource to ensure a quick resolution.

Follow company safety regulations and company policies; Performs other duties as assigned.

Secondary Functions and Responsibilities

Develop and maintain a broad knowledge of the company's products and services.

Collaborate cross-functionally with domestic and international Aplusify Teams to ensure a seamless customer service experience.

Knowledge, Skills, and Abilities (KSAs)

Knowledge:

Product Knowledge — Proficient knowledge of Company services that might include having acquired information about its application, function, features, use, and support requirements.
Administration — Proficient knowledge of administrative and clerical procedures and systems such as data management, managing files and records, typing, designing forms, and other office procedures and terminology.

Skill:

Proficient Customer Success Skills — Exhibiting commitment and dedication to customer satisfaction by understanding needs, developing rapport, building relationships, and providing clients with the most comprehensive and efficient service or sales solutions possible.
Proficient Computer Skills — Using Windows-based applications, including Outlook, Internet Explorer, Word, Excel, and Access, IM, and social media platforms. Business intelligence (BI) tools, CRM, Zendesk, Salesforce Sales Cloud, Salesforce CPQ, or similar tools preferred.
Proficient Communication Skills — Effectively sharing ideas through face-to-face interactions, phone conversations, and digital communications clearly and concisely.
Proficient Troubleshooting Skills — Determining causes of customer service issues and deciding what to do about it.
Proficient Organizational Skills — Working systematically to achieve results as planned, including handling multiple orders and numerous moving pieces to ensure success.
Proficient Attention to Detail Skills — Achieving thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

Ability:

Fostering Teamwork – Ability to work cooperatively with others on a team or as a team leader helping the team to adapt to changing requirements, deadlines, and priorities. Exhibits a willingness to learn and share knowledge with others.
Self-Motivated — Ability to find your motivation to accomplish a task, even when challenging, without giving up or needing another's encouragement.
Adaptable —Ability to maintain effectiveness when experiencing major changes or high-stress situations in work tasks or the work environment. Stays organized, manages workflow, and follows the rules and procedures.
Learning Agility — Ability to learn from experience and the ability to apply what you've learned for effective performance in new or unfamiliar conditions.
Cross-cultural Awareness — Ability to work effectively in diverse and cross-cultural environments and cross-cultural situations.

Requirements

High School diploma or GED with 3-5 years’ successful customer service experience or 1+ years as an Aplusify Membership Support Professional I. 2+ years of call center experience is highly preferred. MS Office/PC skills required. Customer Relationship Management (CRM), ERP, Call Center documenting system, Salesforce Sales Cloud, Salesforce CPQ, or similar tools highly preferred. Typing 50-75 words per minute is highly preferred. ICSA Certification as a Certified Customer Service Professional (CCSP) will be considered.

Position Type/Expected Hours of Work: This is a full-time position, and hours of work and days are Monday through Friday from 9:00 a.m. to 6:00 p.m. or as scheduled by your manager.

Apply Now

Refine Your Search

support professional ii jobs in frederick, md

Membership Support Professional II

Administrative Assistant II, Outpatient Clinic

Reservation Manager-2

FY27: Paraeducator Level II, Learning Center, Little Bennett ES, 7 hrs/10 mos, Ad Closes 8/5/26

Associate Attorney - Immigration, Family, Worker's Comp, Litigation

Staff Attorney II

Test Technician

RN PreOp PACU II, Part-Time - Parkway Surgery Center

Facility Technician

RN PreOp PACU II - Fallsgrove Endoscopy Center

FY27: Paraeducator Level II, Special Education Itinerant, Snowden Farm ES, 5 hrs/10 mos, Ad Closes 8/7/26

FY27: Paraeducator Level II, Special Education Itinerant, Roberto Clemente Middle School, 6 hrs/10 mos (Ad Closes 8/4/26)

FY27: Paraeducator Level II, Special Education Itinerant - 6 hrs / 10 mos, Poole MS, Ad closes 8/3/26

FY27: Paraeducator Level II, Special Education Itinerant, Gaithersburg ES, 6 hr/10 mos (Ad Closes 7/31/26)

Administrative Support II (Fort Detrick, MD)

FY27: Paraeducator Level II, Special Education Itinerant (LFI-Grade 3), Waters Landing ES, 6hr/10mo, Ad closes 8/3/26

FY27: Paraeducator Level II, Special Education Itinerant, Rosemont ES, 4 hrs/10 mos (Ad Closes 8/7/26)

Logistics Analyst - Level II

Patient Access Registrar II, Day Shift, Cardiac Associates

Logistics Analyst - Level III

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