Top 33 Senior customer service representative Jobs in Frederick Co

Senior Key Client Relations Agent - Denver, CO
Confidential —Denver, CO
- $70,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Mentoring
- Health insurance
- Dental insurance
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13d
Customer Care Representative
Hach —Loveland, CO
- $29 - $30 an hour
- Full-time
- Oracle
- Mid-level
- Office
- Health insurance
- Dental insurance
10d
Senior Strategic Implementation Consultant
Samsara —Boulder, CO
- $109,480 - $165,600 a year
- Bachelor's degree
- Travel
- Mentoring
- Parental leave
Senior Director, Customer Success
Housecall Pro —Denver, CO
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
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Senior Customer Service Representative
Packaging Corporation of America —Denver, CO
- $54,000 - $81,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Member Care Specialist
New Law Business Model —Boulder, CO
- $28.85 - $36.05 an hour
- 8 hour shift
- Remote
- Computer literacy
- Continuous improvement
- Computer skills
- Health insurance
- Dental insurance
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Senior Reservations Agent
Vail Resorts Corporate —Broomfield, CO
- $21.04 - $24.75 an hour
- Weekends as needed
- Hybrid work
- 18 years or older
- Oracle
- English
- Health insurance
- Dental insurance
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4d
Senior Partner Success Manager
Keysight Technologies, Inc. —Loveland, CO
- $109,030 - $181,720 a year
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- Health savings account
- Employee stock purchase plan
Senior Customer Support Specialist
Nomad Labs Inc —Denver, CO
- $25.00 - $33.65 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Paid holidays
- Disability insurance
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Senior Customer Success Manager
Crusoe —Denver, CO
- $190,000 - $215,000 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- Commuter assistance
- Paid parental leave
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Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Denver, CO
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
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Sr. Manager, Commercial Service
McCrometer —Loveland, CO
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- Engineering
- Finance
- Product management
- Health insurance
- Dental insurance
4d
Sr. Technical Services Representative
LATICRETE International, Inc. —Thornton, CO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
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Senior Director, Customer Health & Critical Accounts
MongoDB —Denver, CO
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
Sr. Director - Customer Experience
Frontier Airlines, Inc —Denver, CO
- Weekends as needed
- Marketing
- Research
- Office
- Paid holidays
- Health insurance
Senior Manager, Retention and Lifecycle
Grüns —Denver, CO
- $130,000 - $160,000 a year
- Remote
- Management
- Senior level
- Paid time off
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Senior Client Success Manager
EnergyHub —Denver, CO
- $125,000 - $140,000 a year
- Choose your own hours
- Remote
- 5 years
- Bachelor of Science
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
12d
Senior Customer Success Manager
Spekit —Denver, CO
- $120,000 - $127,000 a year
- Full-time
- Hybrid work
- Analysis skills
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Westminster, CO
- $22 - $25 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Director, Customer Delivery
Rowan Digital Infrastructure —Denver, CO
- $175,000 - $220,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
- Health insurance
- 401(k)

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Senior Key Client Relations Agent - Denver, CO

Confidential -
Denver, CO

Quick Apply

Job Details

Full-time
$70,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing customer accounts
Customer communication
Data visualization software proficiency
Customer relationship building
Presentation software
Team leadership
Coaching
Employee relationship building
Incident Escalation
Managing clients in a customer support role
Business intelligence tools
Decision making
Mentoring
Vendor relationship management
Data-driven problem-solving
Technical Proficiency
Excel data analysis

Full Job Description

What You Will Be Doing
The Company provides a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities.
This is a professional exempt-level (salaried) position responsible for the day-to-day management, performance, and success of a key national client account spanning multiple locations across the U.S. West Coast. In this role, you will serve as the primary owner of the client relationship, proactively identifying risks, resolving service issues, driving contract compliance, and partnering closely with field operations to ensure exceptional service delivery. You will lead account performance through data analysis, reporting, and client communication while providing guidance and support to a Client Success Agent who assists with account execution. The ideal candidate is a highly organized, self-motivated leader who thrives in a fast-paced environment, takes accountability for results, and is committed to delivering an outstanding client experience.

This is a hybrid role based out of Denver, CO, working 2-3 days in our Lakewood office.

Schedule: Tuesday – Saturday, 7:00AM-4:00PM Mountain Time

Senior Key Client Relations Agent Duties and Responsibilities:

Serve as the primary point of accountability for a key national client account, ensuring consistent service delivery and client satisfaction across multiple locations.
Organize and schedule client service requests with Independent Service Providers (ISPs)/vendors, including dispatching work orders through proprietary and third-party systems.
Own work order follow-up, validate service completion and required documentation, and ensure work orders are accurately closed within established timelines.
Monitor provider activity, assignments, and service completion to ensure contractual obligations and service expectations are met.
Partner closely with field operations and area managers to quickly resolve service challenges and maintain operational excellence.
Coordinate service rescheduling with the client in the event of a call-off, missed service, or operational disruption.
Troubleshoot client concerns and service issues before they escalate, proactively identifying risks and implementing corrective actions.
Ensure contract compliance and service execution standards are maintained to avoid client penalties and protect account performance.
Negotiate service rates with our ISPs/vendors.
Prepare daily and ad hoc reports to track service completion, identify trends, and mitigate potential service failures.
Utilize Excel, Power BI, and other reporting tools to monitor account health, operational performance, and client satisfaction metrics.
Analyze data from multiple sources to identify opportunities for improvement, anticipate client needs, and escalate potential concerns to senior management before they impact the client experience.
Support senior leadership in managing strategic client relationships through reporting, meetings, presentations, and ongoing communication.
Serve as the liaison between the client, field operations, area managers, and internal departments to ensure timely communication and issue resolution.
Train, coach, mentor, and provide day-to-day leadership to a Client Success Agent supporting the account.
Promote a culture of accountability, ownership, responsiveness, and customer-focused service.
Other administrative duties, as assigned by your supervisor.

Senior Key Client Relations Agent Requirements and Qualifications:

5-7 years of proven client relations, account management, customer success, or service delivery experience, ideally within the facilities services industry. (required)
Proficient knowledge of MS Office products including Power BI, Excel, and PowerPoint. (required)
Demonstrated ability to manage complex client relationships and multiple service locations simultaneously.
Strong leadership skills with experience coaching, mentoring, or overseeing the work of others.
Dependable and hardworking, ensuring work is delivered accurately, proactively, and on time.
Ability to learn new systems and technology quickly.
Provide outstanding customer service to both internal and external clients.
Driven to meet and exceed deadlines in a fast-paced environment.
Excellent organizational, prioritization, and attention-to-detail skills.
Able to escalate matters to senior management appropriately while presenting recommendations and solutions.
Maintain effective and professional working relationships with clients, employees, vendors, and others encountered in the course of employment.
Ability to remain flexible with your schedule in accordance with current business needs.
A go-getter and self-starter mentality with a strong sense of ownership, accountability, and urgency.
Work according to established standards and procedures set by Operations leaders and lead by example.
Proactive problem solver with strong analytical, communication, and decision-making skills.

The Company is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Company to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Company also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

#SPON

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Denver, CO 80281

Quick Apply

Refine Your Search

senior customer service representative jobs in frederick co

Senior Key Client Relations Agent - Denver, CO

Customer Care Representative

Senior Strategic Implementation Consultant

Senior Director, Customer Success

Senior Customer Service Representative

Senior Member Care Specialist

Senior Reservations Agent

Senior Partner Success Manager

Senior Customer Support Specialist

Senior Customer Success Manager

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Sr. Manager, Commercial Service

Sr. Technical Services Representative

Senior Director, Customer Health & Critical Accounts

Sr. Director - Customer Experience

Senior Manager, Retention and Lifecycle

Senior Client Success Manager

Senior Customer Success Manager

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Director, Customer Delivery

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