Top 61 Client manager Jobs in Frederick Md

Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
Quick Apply
Commercial Project Manager III - Client Services
Thermo Fisher Scientific —Frederick, MD
- $75,000 - $112,500 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Paid parental leave
8d
Case Manager (Adults and Youth)
Potomac Community Services —Frederick, MD
- $40,568.32 - $53,245.92 a year
- Full-time
- 5 years
- Adults
- Mid-level
- Paid training
- Health savings account
Quick Apply
Adults Case Manager
Potomac Community Services —Hagerstown, MD
- $43,000 - $55,000 a year
- Full-time
- Background check
- Adults
- Mid-level
- Paid training
- Health savings account
Quick Apply
Case Manager - PPH
The Montgomery County Coalition for the Homeless —Rockville, MD
- $55,000 a year
- Addiction Medicine
- Mid-level
- Master's degree
Quick Apply
Case Manager (Adults and Youth)
Potomac Community Services —Westminster, MD
- $44,778.24 - $52,241.28 a year
- Full-time
- Adults
- Mid-level
- Master's degree
- Paid training
- Health savings account
Quick Apply
Customer Success Representative
Monument Metals —Frederick, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Account Manager
Unitec Distribution Systems —Westminster, MD
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Senior Client Success Manager
SOCSOTER INC —Hagerstown, MD
- $65,000 - $110,000 a year
- Full-time
- 5 years
- Conflict management
- Senior level
Quick Apply
Branch Service Manager/Client Associate
Royal Bank of Canada —Frederick, MD
- $55,000 - $88,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Disability insurance
- Health insurance
Customer Service Representative (100 Onsite)
Navistar Direct Marketing —Frederick, MD
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Navistar Direct Marketing —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Care Specialist
FYZICAL Therapy and Balance Centers —Rockville, MD
- Full-time
- Hybrid work
- High school diploma or GED
- Clinic
- Driver's License
- Opportunities for advancement
Quick Apply
Sales Case Manager
Banner Life family of companies —Frederick, MD
- $55,200 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Service Support Specialist
LIVunLtd —Frederick, MD
- $18 - $21 an hour
- Full-time
- Hybrid work
- ERP systems
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Moore, A Series LLC —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Services Representative
Convention Strategy —Germantown, MD
- Email
- Mid-level
- 2 years
Customer Service Representative
Moore —Frederick, MD
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Case Manager
Amatus Health —Hagerstown, MD
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
9d
Avery Clark Produce Customer Service Representative
FoodPro Corporation —Frederick, MD
- $38,000 - $42,000 a year
- Full-time
- Office
- High school diploma or GED
- Communication skills
Quick Apply
5d

I want to receive the latest job alert for client manager in frederick md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client manager jobs near frederick md

Customer Care Specialist jobs in Rockville, MD

Customer Service Representative jobs in Frederick, MD

Case Manager jobs in Hagerstown, MD

Support Specialist jobs in Frederick, MD

Case Manager jobs in Frederick, MD

Case Manager jobs in Westminster, MD

Account Manager jobs in Westminster, MD

Case Manager jobs in Rockville, MD

Customer Success Manager jobs in Frederick, MD

Child Care jobs in Layton, UT

Customer Care Specialist jobs in Cornelius, NC

Customer Care Specialist jobs in Tucson, AZ

Child Care jobs in Florence, SC

Regulatory Specialist jobs in Remote

Customer Care Specialist jobs in Melbourne, FL

Customer Care Specialist jobs in Plano, TX

Customer Service Representative jobs in New Britain, CT

Customer Success Specialist jobs in Chicago, IL

Customer Service Representative jobs in Canton, OH

Customer Service Representative jobs in Fairfax, VA

Customer Service Manager (Client Experience)

National Board for Certification in Occupational Therapy, Inc
Gaithersburg, MD

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year

Benefits

Profit sharing
Disability insurance
Health insurance
401(k)
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Managing teams in a customer support role
Tooling
Metrics Reporting
High school diploma or GED
Managing clients in a customer support role
CRM system proficiency
Technical troubleshooting support
Productivity software
Data-driven decision making
Technical Proficiency

Full Job Description

The Client Experience Manager is the lead member of the Client Management team, a core function within the Credentialing Services department, focused on delivering high-quality client support throughout the certification lifecycle. The team serves as the primary point of contact for candidates, certificants, and partners, providing responsive assistance, resolving inquiries, supporting exam administration, reviewing eligibility, and ensuring timely and accurate administrative processing, while collaborating closely with Credentialing Services to maintain consistency, compliance, and operational efficiency.

This role is focused on leading and managing the Client Management team and ensuring alignment, accountability, and effectiveness by establishing clear expectations and maintaining quality standards and compliance, while overseeing day-to-day service delivery operations. In addition, this role drives improvements to enhance customer experience and operational efficiency.

Scope of Responsibility:

Receives high-level objectives rather than task-level direction.
Sets team priorities, allocates resources, and resolves competing demands.
Makes independent people and delivery decisions within established goals.
Accountable for sustained performance, engagement, and development of a team.
Influences outcomes through planning, prioritization, and performance management.

Essential Functions
Leadership & Operational Oversight

Provides leadership for the Client Management team, including departmental structure, priorities, and decision-making.
Establishes and monitors performance and service delivery metrics to evaluate team performance, inform strategic priorities, and support continuous improvement in service delivery.
Serves as a liaison with the test administration partner by submitting and tracking support tickets, ensuring timely resolution for standard exam administrations.
Leads continuous improvement efforts to increase quality, efficiency, and effectiveness of customer service.
Drives adoption of AI-enabled tools and technologies to streamline workflows and improve accuracy.
Supports department and company-wide initiatives and cross-functional priorities.

People Management

Serves as the primary communication lead for the client management team, ensuring team alignment on products, services, policies, procedures, and organizational updates.
Leads training and change management efforts across the team.
Manages performance by clarifying expectations, addressing performance issues, and providing regular feedback, training, and coaching for skill development.
Establishes clear goals, expectations, and success metrics for direct reports.
Manages team workflows, cross-functional coordination, allocates resources effectively, and resolves complex operational issues.

Customer Experience & Service Excellence

Drives initiatives to enhance the overall customer experience across all service channels.
Develops and implements solutions to service challenges in digital platforms, communications, and service delivery.
Ensures consistent, high-quality customer service through clear expectations, monitoring, and coaching.
Maintains the ability to perform all core customer service functions and actively supports the team during high-volume periods, escalations, or resource constraints to ensure seamless service delivery.

Quality Assurance & Compliance

Ensures the quality and compliance of customer service activities by monitoring performance and service-related metrics.
Leads reviews and updates of forms, handbooks, website content, and other published materials to ensure accuracy, consistency, and compliance with policies, accessibility, and accreditation standards.
Collaborates with the team to resolve general, administrative, technical, and security-related complaints and investigations; ensures timely issuance of formal responses and accurate documentation for completeness, compliance, and quality.

And other job-related responsibilities as needed to support NBCOT’s mission, vision, and values.

Required Qualifications
Education and Experience

High school diploma or equivalent is required, associate’s degree or higher is preferred, along with 6+ years of progressively responsible experience in customer service, including 2+ years of people management experience, or equivalent combination of education and experience.
Demonstrated experience in enhancing customer service operations and implementing tools and technology.
Experience in tracking and analyzing metrics to inform decisions, implement improvements, and develop team members.

Technical Proficiency

Advanced knowledge of business and productivity software, Customer Relationship Management (CRM), and Microsoft 365.
Able to perform advanced-level tasks independently including customizing workflows, generating complex reports, troubleshooting issues, and providing training or support to others.

Competencies

Effective communication skills
People and performance management
Evidence-based decision making
Critical thinking
Customer orientation and service excellence
Attention to detail and results orientation
Continuous improvement
Collaboration
Adaptability and resilience

Work Environment and Physical Demands

Work environment – Hybrid
Work schedule – 35 hours per week (full-time)
Physical demands
- Sitting, standing, and walking – frequently (2.5-5.5 hours/day)
- Fine hand manipulation and grasping/handling (typing, using small tools) – frequently (2.5-5.5 hours/day)
- Reaching above shoulder level – rarely (not daily)
- Bending, stooping, pushing, pulling, lifting, and carrying up to 50 lbs. – rarely (not daily)

Salary: $85,000 - $95,000 depending on experience

Join Our Team

At NBCOT, justice, equity, diversity, and inclusion (JEDI) are an integral part of our mission and vision and having a diverse staff and inclusive workplace is one of the ways we put our values into action. We promote a culture where employees collaborate in an energizing environment while focusing on the high-quality work that makes us stand out in the certification industry. We also believe that life-work balance is important and demonstrate this belief with a generous benefits package that includes:

35-hour work week
over 30 paid days off each year
paid medical insurance
matched 401K plan and discretionary profit-sharing contributions
annual bonus and salary adjustments
covered life insurance and short-term and long-term disability
voluntary benefits: vision, term life, critical illness, accident,and pet insurance

NBCOT is proud to be on The NonProfit Times' list of The Best Nonprofits to Work For since 2014.

5rDdmdqaqh

Quick Apply

Refine Your Search

client manager jobs in frederick md

Customer Service Manager (Client Experience)

Commercial Project Manager III - Client Services

Case Manager (Adults and Youth)

Adults Case Manager

Case Manager - PPH

Case Manager (Adults and Youth)

Customer Success Representative

Account Manager

Senior Client Success Manager

Branch Service Manager/Client Associate

Customer Service Representative (100 Onsite)

Customer Service Representative

Client Care Specialist

Sales Case Manager

Service Support Specialist

Customer Service Representative

Client Services Representative

Customer Service Representative

Case Manager

Avery Clark Produce Customer Service Representative

I want to receive the latest job alert for client manager in frederick md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected