Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Park Ranger Supervisor (age 18+) is responsible for a Security staff that enforces park rules to ensure the highest quality stay and safety for our guests. This is a SEASONAL, full-time position and reports to the Facilities Manager.
RESPONSIBILITIES
- Daily Duties
- Conducts briefings at the start of new shifts to inform Security Staff of pertinent information regarding campus and safety/ security matters
- Schedules security personnel to cover designated facilities and shifts
- Participates in the recruitment process and selection of talent for the department
- Maintains the security and safety of the Resort, Guests, Staff, and their property by providing constant vigilance in and around the Resort premises
- Checking for fires, vandalism, suspicious activity or persons or safety/fire hazards
- Checking doors and windows of buildings to ensure they are tightly closed and locked
- Fills in security-related job assignments
- Runs routine inspections of the resort premises
- Responds to, investigates, and documents any hazards and unusual or suspicious circumstances that arise within the Resort (sorts through conflicting perspectives without taking sides; aware of personal biases and doesn't allow them to affect decisions) and produces detailed documentation of event; escalates issues as necessary to MOD or General Manager.
- Enforce quiet hours
- Administrative Duties
- Helps manage risk and uses contingency plans to face uncertainty and adapt to change
- Follows all Occupational Health & Safety rules upheld by the Resort
- Reviews reports from staff for completeness and activity needing follow-up; provides written and oral reports to the Park Operations Manager
- Other Essential Duties
- Projects a professional and polished image that inspires confidence and trust
- Remains composed and behaves professionally during emotionally charged or stressful situations
- Provides guest service in every interaction with guests at the resort
- Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Previous security experience required
- Knowledge of supervisory practices and principles.
- Knowledge of security and fire inspection procedures and practices.
- Skill in both verbal and written communication.
- Skill in observing situations and decision making
- Skill in dealing courteously with the public.
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
