Top 3383 Team lead Jobs in Frederick Md

Customer Service Manager
Monument Metals —Frederick, MD
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Childcare Center teacher's Lead2's Lead Teacher
Confidential —Frederick, MD
- $21 - $25 an hour
- Part-time
- Classroom
- Classroom experience
- Associate's degree
- Health savings account
- Health insurance
Quick Apply
Team Lead (Key Holder) - Clarksburg
Asics America Corporation —Clarksburg, MD
- $20 - $21 an hour
- Overtime
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Paid time off
- 401(k) matching
OFFICE ASSISTANT
FX Physical Therapy —Frederick, MD
- $16 - $17 an hour
- Part-time
- Clinic
- Rehabilitation center
- Communication skills
Quick Apply
H&M Sales Advisor Fredrick, MD
H&M —Frederick, MD
- $15.50 an hour
- Part-time
- Entry level
- Commercial
- Health insurance
- Paid time off
Quick Apply
Starbucks Barista (T1137)
Target —Frederick, MD
- $17.50 - $26.25 an hour
- Part-time
- Quick service & fast food restaurant
- Entry level
Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
General Manager
Old Navy —Frederick, MD
- $66,300 - $89,500 a year
- Weekends as needed
- Merchandising
- Mid-level
- Office
- Store discount
- Employee stock purchase plan
Team Member
CAVA - Frederick —Frederick, MD
- $18.50 an hour
- Part-time
- Fast casual restaurant
- Ability to lift 50 pounds
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator Float
Pivot Physical Therapy —Frederick, MD
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Assistant Manager
Old Navy —Frederick, MD
- $22.10 - $29.80 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Lead Cashier
Ulta Beauty, Inc. —Frederick, MD
- $16.50 - $24.75 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1137)
Target —Frederick, MD
- $17.50 - $26.25 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Crew Member
McDonald’s —Frederick, MD
- $16.25 - $18.47 an hour
- Serving
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
(USA) Coach/Ops Mgr Trainee
Walmart —Frederick, MD
- $31.25 - $38.46 an hour
- High school
- Inventory management
- Bachelor of Science
- Paid jury duty
- Disability insurance
Cashier Part Time
Goodwill of Central & Northern Arizona —Frederick, MD
- From $15.15 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Paid holidays
- Health insurance
10d
Daytime Front of House Team Member
Chick-fil-A —Frederick, MD
- $15.00 - $16.25 an hour
- 8 hour shift
- Serving
- Customer service
- Ability to lift 50 pounds
- Profit sharing
- Paid training
Quick Apply
Construction Site and Utility Foreman
Kirila Construction Services LLC —Frederick, MD
- $30 - $45 an hour
- Overtime
- Management
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Finance Manager
TOMI Environmental Solutions, Inc —Frederick, MD
- From $70,000 a year
- Full-time
- Background check
- Office
- Business development
- Health insurance
- Dental insurance
Quick Apply
10d
Emergency Medicine Medical Director | Productivity Incentive Available!
Sound Physicians —Frederick, MD
- $225 - $240 a day
- Full-time
- BC/BE
- Patient care
- US work authorization
- Flexible schedule

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team lead jobs near frederick md

Customer Service Manager

Monument Metals
Frederick, MD

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Teamwork
Interpersonal skills
Managing teams in a customer support role
Spreadsheets
Coaching
Workplace dispute resolution
Incident Escalation
Managing clients in a customer support role
Team development
Supervising experience
Attention to detail
Organizational skills
Team motivation (leadership skill)
Team building

Full Job Description

Monument Metals is a fast-growing national precious metals dealer known for competitive pricing, exceptional customer service, and a strong reputation built on trust, transparency, and customer confidence. We serve investors and collectors nationwide and are committed to delivering a best-in-class customer experience in a high-trust industry.

We are seeking an experienced Customer Service Manager / Team Lead to help lead our growing customer service operation.

This is a hands-on leadership role ideal for someone who has experience supervising or leading teams in a call center, customer service, contact center, or high-volume customer support environment.

The right candidate is a strong people leader who enjoys coaching teams, improving processes, driving accountability, and helping elevate customer experience performance as our company continues to grow.

Key Responsibilities

Team Leadership & Supervision

Supervise, coach, and support a growing customer service team in a fast-paced environment
Lead daily customer service operations, helping ensure strong responsiveness, professionalism, and service quality
Monitor team performance, productivity, customer interactions, and operational KPIs
Provide ongoing coaching, feedback, and performance support to team members
Assist with onboarding, training, and development of new customer service representatives
Help foster a high-accountability, customer-first team culture
Support escalated customer issues and coach team members through complex situations

Customer Service & Operations

Respond to customer inquiries via phone, email, and in-person interactions when needed
Assist customers with orders, shipping questions, product inquiries, account support, scheduling, and order-related concerns
Review escalated customer cases and resolve issues with professionalism and strong problem-solving skills
Help maintain high standards for communication quality, response times, and customer satisfaction
Monitor operational workflows including refunds, reshipments, shipping claims, and customer issue resolution
Assist in reviewing and verifying suspicious orders
Partner cross-functionally with operations, shipping, ecommerce, and sales teams to improve customer experience and operational efficiency
Identify opportunities for process improvements, workflow optimization, and stronger team performance

Qualifications

Required

3–5 years of customer service leadership, team lead, supervisor, or management experience
Previous experience leading or supervising teams in a call center, contact center, customer support, or high-volume customer service environment
Strong coaching, leadership, and employee development skills
Strong conflict resolution, escalation handling, and problem-solving abilities
Excellent communication, organizational, and interpersonal skills
Comfortable working with customer service software, spreadsheets, reporting tools, and operational systems
Ability to remain calm, organized, and solutions-focused in fast-paced situations

Preferred:

Experience in ecommerce, financial services, logistics, retail operations, or other high-trust customer environments
Experience with call quality monitoring, team performance metrics, SLAs, or operational reporting
Associate’s or Bachelor’s degree preferred

What We’re Looking For

The ideal candidate is:

A strong people leader and coach
Comfortable managing priorities in a fast-paced environment
Process-driven and operationally minded
Customer-focused but also performance-oriented
Highly organized, dependable, and proactive
Comfortable holding teams accountable while creating a positive team culture
Excited by the opportunity to help build and improve a growing customer service operation

Why Join Monument Metals?

Be part of a fast-growing company in a stable, high-demand industry
Opportunity to help shape and improve customer service operations
Work closely with leadership in a growing organization
Long-term career growth and advancement opportunities
Competitive salary + benefits package

If you’re a proactive professional who takes pride in delivering excellent customer service, we’d love to hear from you!

Apply today and be a part of a team that values trust, efficiency, and customer satisfaction.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

team lead jobs in frederick md

Customer Service Manager

Childcare Center teacher's Lead2's Lead Teacher

Team Lead (Key Holder) - Clarksburg

OFFICE ASSISTANT

H&M Sales Advisor Fredrick, MD

Starbucks Barista (T1137)

Tech Customer Support

General Manager

Team Member

Front Office Coordinator Float

Assistant Manager

Lead Cashier

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1137)

Crew Member

(USA) Coach/Ops Mgr Trainee

Cashier Part Time

Daytime Front of House Team Member

Construction Site and Utility Foreman

Finance Manager

Emergency Medicine Medical Director | Productivity Incentive Available!

I want to receive the latest job alert for team lead in frederick md

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