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Move In Coordinator

Watercrest Senior Living -
Fredericksburg, VA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

Customer communication
Customer relationship building
Fair Housing Act
Anti-discrimination law
Working with seniors
High school diploma or GED
ADA compliance
Older adults

Full Job Description

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.

CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!

Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.

Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!

PICTURE YOURSELF…

Watercrest Fredericksburg is looking for a Move In Coordinator to join their team! Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making it their forever home!

SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

The Move In Coordinator functions in a supportive role to the Community Relations Director and Community Relations Coordinator and acts as a trusted coordinator to potential residents, their families, and the surrounding community. His/her focus is to coordinate the move in process including but not limited to ensure all required documents are completed and communication completed and coordinated with resident, family, and community leaders. Additionally, the Move In Coordinator will maintain a strong knowledge of the community’s services, programs, team member’s backgrounds, talents and offerings which he/she can clearly convey to the potential residents and families and the outside community, and will facilitate and coordinate move-ins.

ESSENTIAL JOB FUNCTIONS:

Coordinate move in protocols with families, residents, referral sources, and community leaders
Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team timely.
Serves as a trusted advisor to potential residents, families, and referral sources
Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Community Relations Director and/or Community Relations Coordinator as well as any overflow needs.
Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
Responsible for clear and frequent communication with team members on upcoming appointments, presentations, tours, and events
Responsible for detailed and accurate entry of all prospects, family, and referral source communications into Customer Relationship Management computer program
Responsible for remaining current on open inventory, pending move-ins and potential move-outs
Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Resident Wellness Director, paperwork signing from Executive Director, and apartment readiness from Environmental Services Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positive experience
Communicates move-in date with appropriate leadership team members for new resident welcome and orientation to the community
Follow company protocol for submitting proper requests for company-produced advertisement copy in a timely manner that is set forth by the company.

KNOWLEDGE, SKILLS AND ABILITIES:

Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts’
Basic computer skills, including but not limited to entering complete and detailed data into computer Customer Relationship Management program, and maintaining sales and marketing plan and competitive analysis spreadsheets
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly, and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices

EDUCATION REQUIREMENTS:

High School Diploma or equivalent
Bachelor Degree preferred

EXPERIENCE REQUIREMENTS:

Senior Living Sales experience (2 years preferred)
Public Relations/Advertising experience a plus

CORE COMPETENCIES:

Sales Minded
Visionary
Execute Strategy
Excellent Communicator

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

Able to stand or walk 75% of the day
Able to drive to outside sales calls or potential resident assessments
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

Work in all areas of the community
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions
Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances, and odors
Follow Safety Policy & Procedures

Quick Apply

Refine Your Search

independent representative jobs in fredericksburg, va

Move In Coordinator

Building Official

Sales Representative

Outside Sales Representative

Diesel Fleet Shop Manager

Eng Sr Preliminary Engineering

KEYS Special Education Teacher

Clinician - Dumfries, VA

Speech Language Pathologist, Home Health

Personal Lines Customer Service Representative

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Merchandiser

Logistics Analyst I

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Universal Banker I (Fredericksburg)

Direct Support Professional - Residential Lucas ICF

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Quality Control Technician (Fredericksburg, VA)

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SERVANT LEADERSHIP:

GENERAL SUMMARY:

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION REQUIREMENTS:

CORE COMPETENCIES:

PHYSICAL REQUIREMENTS:

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

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