Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Banquet Manager
Kalahari Resorts & Conventions is seeking a Banquet Manager. In this role, you will be responsible for the smooth and successful operation, setup, and completion of all scheduled functions, and for the proper upkeep of convention, meeting, and banquet facilities and equipment, in an efficient and timely manner. You will report directly to the Banquets Director.
As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll play a vital role in creating unforgettable guest experiences by leading banquet operations with a focus on service, quality, and attention to detail. Through strong leadership and associate development, you'll empower your team to deliver exceptional events while upholding Kalahari's quality standards.
Salary Range - $60k - $70k
Key Responsibilities
- Help lead and oversee daily banquet operations, ensuring exceptional service, flawless event execution, and adherence to operational standards.
- Assist with recruiting, training, coaching, and developing banquet associates while fostering a positive, guest-focused culture built on teamwork and accountability.
- Partner with Catering Sales, Conference Services, Culinary, and other operational departments to ensure seamless communication and successful execution of all events.
- Help manage banquet staffing, scheduling, labor costs, and productivity to meet operational needs while delivering an outstanding guest experience.
- Conduct pre-event meetings, oversee event setup and breakdown, and proactively resolve operational challenges to ensure guest satisfaction.
- Ensure compliance with all food safety, sanitation, safety, and company policies while maintaining the highest standards of quality and professionalism.
- Monitor banquet inventory, equipment, and event supplies, identifying operational improvements that enhance efficiency, service quality, and overall event success.
What We're Looking For
- Must have at least 2 years of management/supervisory experience in a banquet and/or setup environment.
- Experience working in a resort/hotel/conference center with at least 75,000 square feet of meeting and event space is required.
- Proven experience at a high-volume facility, used to hosting multiple functions on the same day.
- Having a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort would be helpful.
- Must be detail oriented, self-motivated, and able to work independently with minimal supervision.
- Bilingual in English and Spanish is preferred.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
