About HyPotency Cannabis Dispensary
HyPotency Cannabis is redefining the cannabis retail experience by creating a sophisticated, upscale dispensary where exceptional service, education, and hospitality come first. Our mission is to create one of New York's premier cannabis destinations by delivering a luxury retail experience while maintaining the highest standards of compliance, operational excellence, and community engagement.
We are seeking an experienced, customer-focused, and hands-on Front End Manager who is passionate about leadership, retail excellence, and creating exceptional guest experiences. This individual will oversee all front-of-house operations while developing a high-performing team dedicated to delivering personalized service and maintaining HyPotency's Cannabis premium brand standards.
Position Summary
The Front End Manager is responsible for leading all customer-facing operations within the dispensary, including supervising Budtenders and Shift Leads, managing daily sales floor operations, ensuring exceptional customer service, maintaining compliance with New York State Office of Cannabis Management (OCM) regulations, and driving retail sales performance.
This leader will partner closely with the General Manager and Inventory Manager to ensure seamless daily operations while fostering a culture centered around hospitality, education, accountability, and operational excellence. The Front End Manager will spend the majority of their time leading from the sales floor, coaching employees, supporting customers, and ensuring every guest receives an elevated cannabis retail experience.
Essential Responsibilities
Leadership & Team Development
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Recruit, onboard, train, coach, and develop Budtenders and front-end team members.
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Lead by example while promoting accountability, professionalism, teamwork, and exceptional hospitality.
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Conduct ongoing coaching, performance evaluations, and employee development conversations.
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Create employee schedules that maximize customer service while maintaining labor efficiency.
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Foster a positive workplace culture that supports employee engagement, retention, and continuous improvement.
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Support succession planning by identifying and developing future leaders within the dispensary.
Front End Operations
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Oversee all daily front-of-house operations including opening and closing procedures, customer flow, queue management, and floor coverage.
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Ensure Budtenders consistently provide knowledgeable product recommendations and outstanding customer service.
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Monitor sales floor activity to maintain operational efficiency and premium presentation standards.
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Manage POS systems, cash handling procedures, daily reconciliations, and register accountability.
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Ensure all operational procedures and Standard Operating Procedures (SOPs) are consistently followed.
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Partner with the General Manager to continuously improve front-end operational processes.
Customer Experience
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Deliver an elevated guest experience that reflects HyPotency's Cannabis luxury retail brand.
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Lead the team in providing personalized customer education and product guidance.
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Resolve escalated customer concerns professionally while maintaining positive customer relationships.
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Monitor customer feedback and implement improvements to increase guest satisfaction and loyalty.
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Ensure every customer interaction demonstrates professionalism, hospitality, and compliance.
Sales Performance
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Drive daily sales performance through coaching, product education, and customer engagement.
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Motivate the team to achieve sales goals while maintaining an educational, customer-first approach.
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Promote loyalty program enrollment and maximize customer retention initiatives.
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Support merchandising strategies that increase product visibility and average transaction value.
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Analyze daily sales performance and identify coaching opportunities to improve results.
Compliance & Risk Management
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Ensure all customer transactions comply with New York State Office of Cannabis Management (OCM) regulations and company policies.
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Verify proper customer identification and age verification procedures.
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Maintain compliance with cash handling, security, and operational procedures.
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Ensure all employees maintain active New York Marijuana Employee Identification Cards and required certifications.
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Assist with compliance audits, inspections, and documentation as directed by the General Manager.
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Immediately report and document compliance concerns, operational issues, or policy violations.
Merchandising & Store Presentation
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Maintain a clean, organized, and visually appealing sales floor.
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Ensure merchandising displays, promotional signage, and product presentations align with HyPotency Cannabis brand standards.
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Coordinate product launches, vendor demonstrations, and promotional events with the General Manager.
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Work closely with the Inventory Manager to ensure product availability and proper merchandising.
Cross-Functional Collaboration
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Partner closely with the General Manager to execute operational initiatives and improve store performance.
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Communicate inventory needs, customer feedback, and operational concerns to leadership.
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Collaborate with the Inventory Manager to maintain adequate product availability and efficient replenishment.
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Support company initiatives that enhance operational excellence and customer satisfaction.
Qualifications
Required Qualifications
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Minimum of 3 years of retail leadership or management experience.
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Proven experience leading customer-facing teams in a high-volume retail environment.
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Strong leadership, coaching, communication, and conflict resolution skills.
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Experience with POS systems, cash management, and retail technology.
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Ability to manage employee schedules, labor priorities, and daily operations.
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Strong organizational skills with exceptional attention to detail.
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Ability to work flexible schedules, including evenings, weekends, and holidays.
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Must meet all eligibility requirements to work within the New York State cannabis industry.
Preferred Qualifications
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Previous cannabis dispensary leadership experience.
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Working knowledge of New York State Office of Cannabis Management (OCM) regulations.
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Luxury retail, hospitality, or premium customer service leadership experience.
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Experience leading high-performing retail sales teams.
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Experience training, mentoring, and developing employees.
Physical Requirements & Work Environment
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Ability to remain in a stationary position or move throughout the dispensary during scheduled shifts.
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Ability to supervise staff while frequently walking the sales floor.
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Ability to operate computers, tablets, telephones, point-of-sale (POS) systems, and retail technology.
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Ability to occasionally lift or move products and supplies weighing up to 25 pounds.
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Ability to communicate effectively with customers, employees, vendors, and leadership.
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Ability to work in a fast-paced retail environment while maintaining professionalism and attention to detail.
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Ability to work flexible schedules, including evenings, weekends, and holidays.
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Ability to perform the essential functions of this position with or without reasonable accommodation.
Why Join HyPotency Cannabis Dispensary?
This is more than a Front End Manager position—it's an opportunity to help shape one of New York's premier cannabis retail destinations. As Front End Manager, you'll play a key leadership role in creating exceptional guest experiences, developing high-performing Budtenders, and helping establish HyPotency Cannabis as the standard for premium cannabis retail. If you're passionate about leadership, hospitality, customer service, and developing outstanding teams, we'd love to hear from you.
Equal Employment Opportunity
HyPotency Cannabis is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where all employees have the opportunity to succeed. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, marital status, citizenship status, or any other status protected by applicable federal, New York State, or local law.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process and during employment, consistent with the Americans with Disabilities Act (ADA) and the New York State Human Rights Law.
