Job Summary:
The General Manager will be responsible for conducting and overseeing internal audits across all operational functions within the dispensary. This key role is responsible for training and holding team members accountable for accurate and compliant cash management processes. The General Manager maintains menu integrity and collaborates with associates, leadership, and vendor partners to resolve variances and technical issues. This position is responsible for ensuring that associates comply with documented security procedures to safeguard the dispensary and meet operational and regulatory standards. The role manages the on-site security to ensure safety, security and regulatory standards are maintained. The Dispensary General Manager is an expert in their field of cash reconciliation, inventory audits, state tracking systems, regulatory and compliance standards.
We are looking for a people-oriented leader with operational experience and the motivation to take their career to the next level. Here at Kush Groove, you’ll have the gratification of managing a fast-growing team. This high-profile role reports to our General Manager and will collaborate with all vertically integrated departments including compliance management and our leadership team.
JOB DUTIES & RESPONSIBILITIES:
● Assess and support effective operational, audit, security and loss prevention strategies.
● Manage, educate, train, mentor and coach Assistant Operations Manager, Team Lead, Security and Reception associates.
● Identify opportunities to improve operations and security.
● Remain current with industry best practices, trends and technologies.
● Improve the business processes for all key aspects of operations by analysis and collaboration with team members and vendor partners.
● Interface with Licensing and Compliance Representative as needed to support compliance with all appropriate policies, procedures, safety, rules and regulations.
● Exercise independent judgment, analytical and problem-solving skills in order to resolve issues in a timely and efficient manner.
● Collaborate and build positive relationships with finance controller to effectively make recommendations, implement process improvements, etc.
● Maintain a positive work environment conducive to trust and respect.
● Use discretion with sensitive and confidential security and business information.
● Oversee and execute all inventory specific initiatives as outlined on the master calendar.
● Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the dispensary team.
● Partner with cross-divisional teams to build consensus on strategic objectives, goals and operational plans.
● Perform internal audits designed to evaluate risk and test internal controls, as well as identify opportunities for best practices and more efficient operational processes. (e.g., safety and security, facilities, cash, technical, inventory and other areas as assigned.)
● Conduct interviews and store walkthroughs, performing analysis to identify key business risks and controls.
● Uphold company standards for merchandise presentation and ensure menu availability is current.
● Supervise and coach Security/Reception associates to ensure standards are met for the overall safety and upkeep of the dispensary.
● Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation.
● Establish and implement operational policies, standards, and procedures for retail staff.
● Ensure compliance with all safety and security policies and procedures within the dispensary.
● Prepare reports of findings and recommendations for management that will identify and monitor business opportunities for improvement.
● Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
● Work closely with cross-divisional managers to assign and schedule additional daily audits.
● Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
● Partner with Human Resources team to ensure and sustain necessary staffing levels.
● Recruit, interview and hire for open positions in a timely manner based on dispensary performance and volume.
● Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and
state policy and procedures.
● Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
● Ensure continuous training and development with team members. Write and deliver team members’ performance reviews in partnership
with General Manager to determine succession plans, build on member’s strengths and develop areas of improvement.
● Lead, coach, and discipline team members on performance and violation of company and compliance policies in partnership with General Manager and HR Manager.
● Maintain a highly organized and professional documentation of employee issues.
● Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the dispensary.
● This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to sales consulting, outreach, inventory, security and visual merchandising
● Projects a positive image of the organization to employees, consumers, industry and community.
● Embodies the culture, values, and tenets of our company and full support of our mission, vision, core values, goals and key objectives.
ADDITIONAL DUTIES:
● Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
● Duties, responsibilities, and activities may change at any time with or without notice.
● Actively engage and support the community by participating in community events hosted by the company.
KNOWLEDGE, SKILLS & ABILITIES:
● Ability to adhere to the highest customer service with staff and the public at all times.
● Ability to communicate with management and staff in a professional manner at all times.
● Ability to perceive and meet the needs of the staff without direction.
● Ability to maintain high standards in a fast paced, constantly evolving environment.
● Ability to communicate clearly and effectively in all situations.
● Ability to implement processes resulting in satisfactory audit practices.
● Proven ability to work in cross-functional teams to execute projects and strong interpersonal skills to lead a team.
● Possess a high level of organization, patience and flexibility.
● Demonstrated passion to serve the cannabis community and local neighborhoods.
● Strong math, organizational skills and attention to detail.
● Strong computer and information technology skills.
● Proficiency in G Suite, Microsoft Office Suite and excellent Excel skills and the ability to manipulate and analyze large amounts of data.
REQUIRED EDUCATION & EXPERIENCE:
● Minimum of 2 years of experience in retail operations and security management.
● Experience managing retail inventory highly desirable.
● Experience working in the cannabis industry highly desirable.
● Experience with METRC highly desirable.
● Experience with POS Dutchie highly desirable.
● Experience working in services or pharmaceutical experience highly desirable.
● Action-oriented and solution driven with the ability to thrive in a fast-paced environment.
● Experience working in retail and customer service experience highly desirable.
● Bachelor’s Degree or equivalent in professional and life experience.
● Must be authorized to live and work in the U.S.
● Must be able to pass a criminal background check.
● Must be at least 21 years old.
PHYSICAL REQUIREMENTS:
● Stand constantly
● Walk frequently
● Reach and twist/turn with hands and arms
● Climb or balance and stoop, kneel, crouch or crawl
● Frequently lift and/or move up to 20 pounds
● Occasionally lift and/or move up to 50 pounds
● Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
COMPENSATION:
● $60,000 to $70,000 based on experience, plus benefits.
BENEFITS:
● Health insurance
● Dental Insurance
● Vision Insurance
● Employee discount
● Paid time off
● Paid Training
EQUAL OPPORTUNITY EMPLOYER:
● A job for which military experienced candidates are encouraged to apply
● Open to applicants who do not have a college diploma
● A job for which people with disabilities are encouraged to apply
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
