Top 101 Customer support & client services managers Jobs in Fremont, Ca

Senior Guest Services Coordinator
SilverDoor Ltd —Union City, CA
- $28 - $33 an hour
- Overtime
- Mid-level
- 3 years
- Team management
Quick Apply
3d
Account Manager
Vanguard Direct —Pleasanton, CA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
4d
Customer Service Manager
Recology —Santa Clara, CA
- $95,360 - $119,200 a year
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
14d
Customer Experience and Service Ops Manager
AMAX —Fremont, CA
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
Customer Experience Manager
Granite Construction Company —Pleasanton, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Service Supervisor
Cintas —San Leandro, CA
- $74,420 - $95,160 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Manager
S&G Carpet and More —Santa Clara, CA
- $79,000 - $85,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
TECHNICAL CUSTOMER SUPPORT MANAGER
DataGlance —Fremont, CA
- Mid-level
- Leadership
Client Manager
Allied Universal —San Jose, CA
- $80,000 - $87,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Senior Manager, Customer Success (Money)
Intuit —Mountain View, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Senior Critical Account Manager, IES
Intuit —Mountain View, CA
- $144,000 - $230,000 a year
- 5 years
- Mentoring
- Senior level
Customer Service Supervisor
TransPak, Inc. —San Jose, CA
- Full-time
- Data entry
- Senior level
- Associate's degree
Quick Apply
Associate Manager, Semi Service
Tesla —Newark, CA
- $108,000 - $162,000 a year
- Full-time
- System design
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Call Center Manager(Salary: $60,000-$70,000)
TRIO Heating, Air & Plumbing —San Jose, CA
- $60,000 - $70,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Client Service Manager
PalAmerican Security —San Jose, CA
- $85,000 - $105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
Lumenis —San Jose, CA
- $70,000 - $82,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
Manager, Consumer Experience
Torani —San Leandro, CA
- $130,642 - $145,158 a year
- 8 years
- Food service experience
- Organizational skills
Quick Apply
9d
Guest Services Specialist
Downtown Toyota of Oakland —Oakland, CA
- Weekends as needed
- Mid-level
- Analysis skills
- 1 year
- COVID-19 protective measures
- Dental insurance
Quick Apply
Entry Level Manager
OS Business Concepts California —Hayward, CA
- $900 - $1,400 a week
- Full-time
- Background check
- In-person
- Leadership
Quick Apply
2d

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Senior Guest Services Coordinator

SilverDoor Ltd
Union City, CA

Quick Apply

Job Details

Full-time
$28 - $33 an hour
3 days ago

Qualifications

Client rapport building
Employee relationship building
Productivity software

Full Job Description

Working hours - 3.30pm to 12am, this could vary based on needed coverage.

The Senior Guest Service Representative is the point of reference for the other Guest Service Representatives in ensuring the team is delivering the highest level of Customer Satisfaction to SilverDoor’s Guests. This includes being involved as a subject matter expert and escalation point for guest issues, working with the Customer Experience Manager/ General Manager to identify improvement areas, partnering with cross functional team to document and implement processes.

Responsibilities:

· Works with Customer Experience Manager to facilitate training and development of Guest Services team.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards

· Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

· Works as a subject matter expert and provides daily direction and communication to Guest Services team. Ensures customer service items are answered in a timely, efficient and knowledgeable manner.

· Works as a leader of special or ongoing projects that are important to the Guest Services team process improvement.

· Manage time and attendance for a select group of Guest Services Representative.

· Works on multiple assignments at any one given time.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards. Follows-up with appropriate property to ensure services are complete. Follows-up with each guest to ensure guest satisfaction.

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests.

· Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables.

· Achieves or exceeds guest satisfaction ratings as established by the company.

· Follows up with appropriate property to ensure services are complete and follows up with each guest to ensure guest satisfaction

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Reviews field inspectors move-in check lists ensuring all deficiencies have been rectified.

Job Requirements:

Knowledge of:

· Proficient in usage of Microsoft Office.

· Excellent communication skills to build rapport and maintain working relationships while delivering a high standard for service for all staff.

· Solves a variety of problems involving several concrete variables in standardized situations.

Abilities: Creative problem solver with can “do what it takes to get the job right” approach, customer service/positive attitude/approachable, organized, detail-oriented and effective time management skills/ability to multitask.

· Achieves results and meets deadlines that are set by the company itself.

· Multi-tasking and organization is required.

· Works seamlessly in a team-oriented environment as well as individually.

· Demonstrates passion for guest satisfaction and company success.

· May have to occasionally work evenings, weekends or holidays. Overtime is sometimes required.

· Excellent written and verbal communication skills

· Three or more years of experience in a customer service or guest services position is strongly preferred.

Pay: $28.00 - $33.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in fremont, ca

Senior Guest Services Coordinator

Account Manager

Customer Service Manager

Customer Experience and Service Ops Manager

Customer Experience Manager

Service Manager

Service Supervisor

Customer Service Manager

TECHNICAL CUSTOMER SUPPORT MANAGER

Client Manager

Senior Manager, Customer Success (Money)

Senior Critical Account Manager, IES

Customer Service Supervisor

Associate Manager, Semi Service

Call Center Manager(Salary: $60,000-$70,000)

Client Service Manager

Customer Experience Manager

Manager, Consumer Experience

Guest Services Specialist

Entry Level Manager

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