GENERAL SUMMARY
Under the direction of the Vice President/General Manager, the Group Exercise Director is responsible for leading the Group Exercise department, providing safe, creative, and inviting group exercise programs. This leadership position projects clear knowledge and experience of the industry, active solicitation of member opinions regarding the program and ultimately provides members with an exciting and innovative group exercise program. This position oversees group exercise operations to ensure the delivery of professional, high quality, safe, and innovative health and services and programs to our membership. Responsible for the management and revenues associated with all group exercise services and programs. Responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person–we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Associate Management
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives
- Performs timely performance evaluations on Associates.
- Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
- Process, review and submit payroll for those directly supervised
Group Exercise Program
- Profitably manage group exercise operations; includes development, implementation and evaluation of comprehensive, member focused, group-fitness-related operational and service standards
- Manage group exercise operations including customer service, communication, marketing, purchasing, supplying, budgeting, and financial analysis
- Ensure departments operate within established guidelines; manage expenses to budgets
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
- Provide members with an exciting and innovative group exercise program
Financial Accountability
- Manage financial performance of the Group Exercise Program through achievement of revenue targets, expense management, and proper planning and forecasting.
- Track, report and analyze the details of financial operation on a daily/weekly/monthly basis
- Prepare and implement action plans to meet or exceed monthly financial goals
- Review applicable financial statements and reports
Customer Service
- Deliver exceptional service experience to members, guests, and Associates
- Assist in marketing Group Exercise program
Communication and Relationships
- Effectively and professionally interacts and communicates with other Associates, members, and guests.
- Active participation in required events, required programs, required meetings and required trainings
Corporate Goals & Objectives
- Promote the company's safety goals and actively work towards ensuring a safe working environment.
- Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
- Make professional development a consistent priority.
OTHER JOB FUNCTIONS
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
Requirements:
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS & KNOWLEDGE
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
- Policies and Regulations — Knowledge of company polices.
- Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
- Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
- Computer – Ability to utilize scheduling and email communication software, such as Microsoft Outlook.
EXPERIENCE & EDUCATION
- Current CPR, First Aid, and AED Certifications
- Bachelor's degree preferred
- Certification with one or more of the following: American Council on Exercise (ACE), Aerobics and Fitness Association of America (AFAA), American College of Sports Medicine (ACSM), and the National Academy of Sports Medicine (NASM)
- Previous fitness operations experience
- Proven leadership skills, strong interpersonal and management skills, and excellent verbal and written communication skills
- Professional, friendly manner and excellent customer service attitude and abilities
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, ability to work independently in multi-tasked environment
- Well organized and detail oriented
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The location of the position changes frequently from indoors to outdoors.
- It is necessary to adapt to a frequently changing environment.
- This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
- It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
- This position requires a person to sit, stand, walk; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
Compensation: $70,304.00 - $82,000.00 / year
