Top 6 Tech support associate Jobs in Fremont, Ca

Software Applications Support Associate
Key Solutions —Fremont, CA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Associate IT Support Engineer
Iconvergence —Palo Alto, CA
- $27.82 - $30.00 an hour
- Full-time
- Google Workspace
- Writing skills
- English
Quick Apply
Solutions Desk Associate
garten —Burlingame, CA
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Tech Licensing and M&A Support Mid-Level Associate
Goodwin Procter LLP —Silicon Valley, CA
- Mid-level
- Communication skills
Implementation Support Specialist - Advertisement Team (Portuguese Speaker) - (Third Party Associate)
TikTok —San Jose, CA
- $70 - $120 an hour
- Temporary
- Computer Science
- Mid-level
- APIs

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Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. CompTIA A+, Network+, or Security+.
Associate IT Support Engineer
Iconvergence —Palo Alto, CA
Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
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Associate degree or coursework in Information Technology or related field. The Entry-Level IT Support Specialist provides first-line technical support to end…
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Software Applications Support Associate

Key Solutions -
Fremont, CA

Apply Now

Job Details

Full-time

Qualifications

Phone communication
Managing clients in a customer support role
Customer support
Client interaction via phone calls

Full Job Description

Job Description

Position Title:

Software Applications Support Associate

Position Type:

Full-time

Department:

ITPS

Reports to:

Director, Customer Support

Salary Range:

Based on Experience

Job Location:

2803 Lakeview Ct., Fremont, CA

Position Summary

You love to work with customers…you know what it takes to create an incredible customer experience and satisfaction…you excel at effectively setting and managing customer expectations… you have a passion to help them and solve their problems. You are incredible and create the feeling that you are the person to go to…you multitask across customers and analyze and resolve their technical issues by working closely with Customer Experience and Success (CES), Engineering and Quality Assurance organizations to facilitate understanding, isolate, and resolve problems.

Major Responsibilities:

Provide application support for clients via telephone, email, and web conferencing. Follow established processes, procedures, and escalation mechanisms in resolving customer issues in a timely manner with a minimal number of interactions while exceeding customer expectations.
Retain ownership of open cases. Follow up with customers frequently with status updates until a resolution is reached.
Develop strong working relationships and coordinate with cross-functional partners. Establish and maintain strong and cordial customer relationship and cooperation to work through the customer technical issues.
Maintain strong customer rapport and excellent, timely communication.
Assist with software installation, configuration, and customization.
Develop training materials and train customers.
Document Customer Support calls and interactions and generate reports and metrics for management along with recommendations for continuous improvement.
Follow through on commitments; make recommendations for corrective and preventive actions to improve customer satisfaction and customer experience with our products.
Proactively stay up to date with the latest trends concerning the company’s products and the underlying technologies.
Recommend new features and functionalities based on customer interactions.
Assist Quality Assurance with testing program changes, new releases, or user documentation.
Work across multiple time zones with remote team members.

Qualifications

Bachelor’s degree or equivalent preferred
A passion to take care of customers and providing excellent customer support
Strong communication skills (verbal and written); telephone skills are essential
Thrive in a fast paced environment
Ability to work independently and with minimum supervision
Ability to understand and articulate technical concepts and drive solutions.
Ability to work with remote team members.
Must have the ability to work a flexible schedule and is required to participate in on-call rotation, which includes nights, weekends and holiday

Desired

Minimum of 3 years of customer and technical support with demonstrated problem resolution skills.
Experience providing structured training (internal and external)
Domain knowledge related to clinical research and research compliance in academic, pharmaceutical, and hospital environments is a plus.
Experience with software products is a plus
A good sense of humor

EEO Employer/Vet/Disabled

Key Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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Refine Your Search

tech support associate jobs in fremont, ca

Software Applications Support Associate

Associate IT Support Engineer

Solutions Desk Associate

Tech Licensing and M&A Support Mid-Level Associate

Implementation Support Specialist - Advertisement Team (Portuguese Speaker) - (Third Party Associate)

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I want to receive the latest job alert for tech support associate in fremont, ca

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Job Description

Position Title:

Position Type:

Department:

Reports to:

Salary Range:

Job Location:

Position Summary

Major Responsibilities:

Qualifications

Desired

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