Top 3 Call center manager Jobs in Fremont, Mi

Supervisor, Customer Service- Onsite
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Computer literacy
- Mid-level
- Office
Customer Service Supervisor 2026
Lake Express —Muskegon, MI
- $17 - $20 an hour
- Mid-level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Auto Detailer I
IMMACULATE DEALER SOLUTIONS LLC —Grand Rapids, MI
This entry-level position focuses on learning and performing dealership vehicle preparation processes while maintaining efficiency, quality, and safety…
$15 - $17 an hour
Quick Apply
Auto Detailer I
IMMACULATE DEALER SOLUTIONS LLC —Grandville, MI
This entry-level position focuses on learning and performing dealership vehicle preparation processes while maintaining efficiency, quality, and safety…
$15 - $17 an hour
Quick Apply
13d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
4d
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in fremont, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near fremont, mi

Customer Service Representative jobs in Fremont, MI

Customer Service Representative jobs in New Jersey

Medical Sales Representative jobs in San Diego, CA

Patient Access Representative Night jobs in Houston, TX

Patient Service Coordinator jobs in Charlotte, NC

Customer Service Representative jobs in Kent, WA

Customer Service Representative jobs in Portland, OR

Customer Service Representative jobs in Irving, TX

Customer Service Supervisor jobs in Ladson, SC

Maintenance Supervisor jobs in Baton Rouge, LA

Customer Service Supervisor jobs in Centennial, CO

Customer Service Supervisor jobs in Houston, TX

Customer Service Supervisor jobs in Boston, MA

Maintenance Supervisor jobs in Cleveland, OH

Supervisor, Customer Service- Onsite

Western & Southern Financial Group -
Fremont, MI

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Regulatory compliance
Change management
Team development
Mentoring
Leading team collaboration initiatives
Accident & Health Insurance License
Technical troubleshooting support
Video conferences (communication methods)
Life & Health Insurance License
Legal compliance
Team motivation (leadership skill)
Technical Proficiency
Cross-functional communication
Team building

Full Job Description

Overview: Supervision of on-site or remote employees that are part of an Inbound Service Contact Center. Responsible for effective service team management in an on-site or virtual environment that includes but is not limited to motivating, mentoring, team building, developing, supporting, and coaching staff, in an effort to grow the business by driving key performance indicators. Responsibilities: What you will do:

On-site or virtual supervision of a team of direct reports servicing and/or selling Gerber Life Insurance products which includes team's adherence to policies, procedures and regulatory compliance.
Provides guidance, training and coaching to ensure individual, team and cohort productivity and quality goals are met and to ensure development of direct reports through performance management. This includes utilizing technology that allows video conferencing between the supervisor and the agent as required.
Utilizes relevant reports, team activities and production statistics to ensure individual, team and Company goals are met.
Responsible for motivating and fostering a wellness culture creating an environment of continuous process improvement as well as continuous improvement on personal and team performance; strong sales acumen. Drives and implements changes.
Provides management with timely, relevant and accurate reporting of activities and production statistics using specialized software/equipment such as I3, skill-based routing, workforce management and call monitoring.
Proper planning, communication and management of identified objectives across departmental lines, with all levels of associates/management, outside vendors, including Legal and Compliance personnel.
Acts as an intermediary between consumers and company, handling escalated calls and other sensitive situations.
Performs other duties as assigned.
Complies with all policies and standards.
Provides direction to and development of associates through daily coaching, the administration of the Performance Management Model, and the creation and implementation of development plans. Recruits, hires, trains and develops staff.

Qualifications:

Bachelor's Degree Or equivalent work experience. - Preferred
Typically requires 3 years supervisory experience demonstrating successful managing, gaining commitment, energizing, motivating and coaching others to build a successful team. - Required
Proven experience interacting effectively with various levels within the organization. - Required
Demonstrated Call Center experience considered - Preferred
Proven ability to mentor and lead teams of diverse members to successful results. - Required
Demonstrated ability to comprehend, educate and enforce relevant policies/procedures. - Required
Proven track record for delivering results. - Required
Proven change agent. - Required
Self-directed, highly motivated. - Required
Demonstrated ability to operate in a fast-paced environment. - Required
Demonstrated ability to manage priorities. - Required
Proven computer proficiency. - Required
Proven excellent verbal and written skills. - Required
Proven analytical thinker, understands technical concepts and problem solving. - Required
Demonstrated Financial Services or Contact Center experience considered a plus. - Preferred
Proven supervision of a work at home team considered a plus. - Preferred
Solid to advanced PC skills. - Required
Ability to troubleshoot technical issues. - Required
Obtain/maintain state insurance agent licensing. Will need to have or obtain their Life Accident and Health Insurance License in Michigan upon hire or before hire - Required
LOMA designations or equivalent considered a plus. Upon Hire - Preferred

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.
Associate must be able to travel via car
Occasional after-hours work needed

Travel Requirements:

5% travel As needed

Apply Now

Refine Your Search

call center manager jobs in fremont, mi

Supervisor, Customer Service- Onsite

Customer Service Supervisor 2026

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in fremont, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected