Top 123 Customer service Jobs in Fremont, Mi

Customer Service Associate (Onsite)
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Research
- High school diploma or GED
- Travel
Guest Services Staff
Shack Retreat and Conference Center LLC —White Cloud, MI
- Full-time
- Google Workspace
- Mid-level
- Office
Customer Service Representative
Quality Car Wash Of Michigan Inc —Muskegon, MI
- Part-time
- Outdoor work
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Client Service Associate
Raymond James Financial, Inc. —Fremont, MI
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Fremont, MI
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Advocate-Onsite
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Spanish
- Word processing
- English
- Life insurance
Customer Service Associate I
Family Dollar —Fremont, MI
- $13.75 - $14.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Front Desk Receptionist
Forrest Tax & Accounting Services —Muskegon, MI
- $16.50 - $17.00 an hour
- Part-time
- Computer literacy
- Office
- Data entry
- Health insurance
- Dental insurance
Quick Apply
14d
Retail Guest Services Team Member - Fremont
Tommy's Express Operations —Fremont, MI
- Weekends as needed
- Outdoor work
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Part Time Client Service Associate (Bank Teller/Personal Banker)
Independent Bank Corporation —Newaygo, MI
- $18 an hour
- Part-time
- High school diploma or GED
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
6d
Supervisor, Customer Service- Onsite
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Computer literacy
- Mid-level
- Office
Blood Collection Staff – Customer Service
American Red Cross —Muskegon, MI
- From $20.23 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
9d
Supervisor, Quality Communication-Onsite
Western & Southern Financial Group —Fremont, MI
- Extended hours
- Office
- 3 years
- Analysis skills
Customer Service Representative/ Cashier
American Gas & Oil —Grant, MI
- $14 - $15 an hour
- Part-time
- Ability to lift 50 pounds
- Entry level
- Health insurance
- Paid time off
Quick Apply
12d
Customer Service Representative
Lakeside Surfaces LLC —Muskegon, MI
- $45,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Front Desk (Muskegon)
DENTAL DREAMS —Muskegon, MI
- $15 - $17 an hour
- Full-time
- Dental office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Retail Banking - Part Time Floating Client Service Associate 1
Independent Bank —Newaygo, MI
- Part-time
- High school diploma or GED
- Mentoring
- 1 year
- Paid time off
- Opportunities for advancement
Quick Apply
CUSTOMER RELATIONS MANAGER
Century Complete —Muskegon, MI
- Remote
- Microsoft Excel
- Mid-level
- Residential
Quick Apply
Retail Banking - Part Time Client Service Associate 1
Independent Bank —White Cloud, MI
- Part-time
- High school diploma or GED
- Mentoring
- 1 year
- Paid time off
- Opportunities for advancement
Quick Apply
CSR I
THE SHELBY STATE BANK —Montague, MI
- Part-time
- Office
- Entry level

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Customer Service Associate (Onsite)

Western & Southern Financial Group -
Fremont, MI

Apply Now

Job Details

Full-time

Qualifications

Research
High school diploma or GED

Full Job Description

Overview:

The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Responsibilities:

What you will do:

Responds to customer inquiries via inbound and outbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.
Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.
Maintains accurate information and documentation in all administrative systems.
Required to utilize multiple administration systems to service clients.
Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.
Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
Attends and actively participates in required training sessions and team meetings.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications:

High School Diploma High school diploma/GED. - Required
Some college work preferred. - Preferred
Proven experience handling and effectively resolving client problems. - Required
Must provide examples of strong customer service skills. - Required
Contact center experience preferred but not required. - Preferred
Experience working in a high-volume environment with multiple tasks. - Preferred
Excellent listening, organization, prioritization, and multitasking skills. - Preferred
Strong research, analytical, and problem-solving abilities. - Preferred

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.

Travel Requirements:

0% travel

Apply Now

Refine Your Search

customer service jobs in fremont, mi

Customer Service Associate (Onsite)

Guest Services Staff

Customer Service Representative

Client Service Associate

Customer Service Associate I

Customer Service Advocate-Onsite

Customer Service Associate I

Front Desk Receptionist

Retail Guest Services Team Member - Fremont

Part Time Client Service Associate (Bank Teller/Personal Banker)

Supervisor, Customer Service- Onsite

Blood Collection Staff – Customer Service

Supervisor, Quality Communication-Onsite

Customer Service Representative/ Cashier

Customer Service Representative

Front Desk (Muskegon)

Retail Banking - Part Time Floating Client Service Associate 1

CUSTOMER RELATIONS MANAGER

Retail Banking - Part Time Client Service Associate 1

CSR I

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