Title: Revenue Support Specialist
Location: Omaha, NE (On-Site)
Department: Revenue Support Services
Reports to: Director of Billing & Collections
Positions Supervised: None
Travel Required: Occasional as to attend annual convention and seminars, less than 25%
Compensation: $24 - $28 hourly, Non-exempt; based on experience
Office Hours: Monday-Friday, 8am-5pm
Who We Are.
At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.
We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.
Your Role.
The Revenue Support Specialist plays a critical role in ensuring the financial health and operational efficiency of our franchise network. This position is responsible for partnering with Franchisees and various departments to ensure that client accounts are managed effectively, and payment cycles are optimized to maximize cash flow. The specialist will also support Franchise Owners by managing billing schedules, processing invoices, and handling collections activities.
What You’ll Do in This Role.
Client Account Management: Collaborate with Franchisees and other departments to ensure client contracts and payment cycles are established ly and accurately, preventing billing issues and optimizing cash flow.
Billing Support: Assist Franchise Owners in maintaining and updating client billing schedules and profiles, ensuring accuracy and consistency in the billing process.
Invoice Processing: Review daily invoice batch postings for accuracy and upload them to the accounting software. Ensure timely and precise processing of invoices to facilitate smooth financial operations.
Ticket Resolution: Manage tickets in the ticketing system to facilitate customer payments and resolve customer and franchise issues efficiently and effectively.
Revenue Analysis: Conduct monthly revenue analysis and review for each franchise to ensure all revenue is reported in the correct month and discrepancies are ly addressed.
Client Issue Resolution: Work closely with Franchise Owners to resolve client billing discrepancies or issues, ensuring customer satisfaction and maintaining strong client relationships.
Invoice Preparation: Assist Franchise Owners in preparing client invoices and reviewing billing reports for accuracy, contributing to the overall financial accuracy of the franchise.
Collections Management: Perform and manage a high volume of collection activities (via phone/email) for assigned franchises to maximize cash receipts and reduce outstanding balances.
Process Improvement: Regularly review processes and procedures, identify areas for improvement, and implement necessary changes to enhance operational efficiency.
Cross-Departmental Communication: Coordinate with other departments to address and resolve issues, particularly during Franchise transitions, ensuring a smooth and uninterrupted flow of operations.
Training & Documentation: Maintain updated processes and procedures for training purposes, ensuring that all stakeholders are informed and equipped with the latest operational guidelines. Participate in training by presenting alongside franchisee admin staff and possible ops to launch new and current clients.
***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs.
Qualifications/Knowledge:
- High school diploma or equivalent required
- Minimum of one year in a growing organization with a fast-paced office environment
- Experience with billing and accounts receivable preferred but not required
- Knowledge of basic accounting principles
- Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration
- Deeply passionate about our mission and can articulate why.
Skills/Abilities:
- Excellent interpersonal and communication skills, both verbal and written
- Excellent customer service skills
- Skilled in Microsoft Office (Word, Excel, and Outlook)
- Ability to learn new software programs, including our accounting software Sage Intacct and our proprietary software Edge
- Consistent attention to detail
- Research and problem resolution skills
- Strong logic and critical thinking skills
- Ability to handle multiple projects at a time, shifting priorities as necessary
- Ability to embrace fast-paced, dynamic environment
- Must be able to pass a background check including Motor Vehicle Report
- Must be able to complete all physical requirements of the job with or without reasonable accommodation.
What’s in it For You?
- Competitive base pay, quarterly bonus plan, and long-term incentive plan
- Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents.
- 100% company paid life insurance, short-term disability, and long-term disability.
- 401k
- Paid Time Off and Holidays
- Career development assistance
- Tuition Assistance through Bellevue University
- Special recognition for employee birthdays and anniversaries
- Company-hosted celebrations
The Office Environment:
As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).
Physical Demands:
Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.
Physical Demands key:
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more
F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less
Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
