MEET COMPASS
We Don't Just Support Brands. We Scale Them.
In a crowded marketplace, Customer Experience (CX) has become the definitive competitive edge. Compass Experience Labs is a full-service BPO built for the innovators, the disruptors, and the fast-movers. We believe that when you listen to the customer, you unlock the data needed to dominate the market.
Our mission is to move CX from a back-office function to a boardroom priority. While our competitors focus on "handling volume," we focus on "gathering intelligence." We partner with growing brands across a wide range of industries to build world-class customer support, employee service, and IT infrastructures that don't just keep pace with growth — they drive it. If you believe that customer care is the ultimate strategic lever for business success, you belong here.
THE ROLE
This is a hunter/closer seat for a self-driven sales professional who owns the full cycle end to end — from prospecting to signed deal. You'll build your own pipeline, run consultative sales conversations with prospects across multiple industries, and close new business. You carry a quota, you own your number, and you love the chase and the close.
You'll sell into a broad set of verticals — including financial services, food & beverage,, hospitality, healthcare, retail, and e-commerce — so curiosity and the ability to quickly learn a new industry's language are essential.
This is an individual contributor role. You won't manage a team — you'll manage a pipeline, and you'll be great at it. You'll be instrumental in driving new revenue and directly contributing to the foundational growth of our client base.
WHAT YOU'LL BE RESPONSIBLE FOR
- Prospecting & lead generation. Actively and consistently source and qualify new leads across target industries via email, LinkedIn, and phone outreach.
- Full sales-cycle management. Own the deal from initial contact through pitching services, negotiating terms, and closing.
- Pipeline management. Maintain accurate, real-time data in our CRM (HubSpot) to ensure precise forecasting and reporting.
- Consultative selling. Diagnose each prospect's needs and lead a solution-based sell that shows how great customer care drives revenue, not just cost.
- Product expertise. Develop deep knowledge of our BPO services — Customer Support, HR / Employee Support, and IT Help Desk — and articulate clear value propositions to prospects.
- Multi-level navigation. Sell to multiple levels of an organization, from practitioners to directors to executive decision-makers.
- Deal economics. Understand pricing and negotiate confidently to close profitable business.
- Market and CX fluency. Follow trends across the industries you sell into, and stay current on customer service tools, platforms, and competitors.
- Be a customer service champion. Articulate why exceptional CX belongs at the center of every business and can be a growth engine.
- Sales operations support. Assist the broader sales team with data management, reporting, and maintaining the integrity of HubSpot as needed.
WHAT WE NEED
- Bachelor's degree in business, marketing, or a related field is highly preferred
- 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization — ideally within the BPO / CX outsourcing industry
- A true hunter's mindset — you self-source, you chase, and you close
- Strong consultative sales skills; you determine a prospect's needs and connect them to outcomes
- CRM proficiency: independently manage the full pipeline and report accurately in our CRM; hands-on HubSpot experience is highly preferred, with Apollo and Surfe also preferred
- Comfort owning deal economics and leading price negotiations
- Familiarity and comfort using AI tools (e.g., Claude, ChatGPT, Gemini) to accelerate research, prospecting, outreach, and day-to-day productivity
- A passion for customer care
- Experience in a service environment; start-up experience a plus
- A network of potential clients across one or more of our target industries (financial services, F&B, restaurants, hospitality, insurance, pharma, retail, e-commerce, and more)
- Demonstrated proficiency in Google Workspace, including Docs, Sheets, Slides and Drive for daily collaboration.
Skills
- Excellent verbal and written communication skills
- Strong presentation and negotiation abilities
- Self-directed learner who proactively closes knowledge gaps and turns new industry knowledge into practical, high-quality work
- Self-starter with a results-oriented mindset and the ability to work independently
- Comfortable sending cold emails, making cold calls, and initiating outreach via professional networking sites
- Highly organized and attentive to detail, particularly regarding data entry and reporting
THINK YOU MIGHT WANT TO JOIN US?
The demand for exceptional customer experience is growing across every industry, and so are we. We're committed to providing the highest level of service to build momentum for the brands we partner with — and growth opportunities for our people. We're not just warm bodies in seats. We're always moving forward and looking for ways to provide purposeful customer service that creates loyal customers for brands.
If you believe in great customer service and you love to close, Compass is the place for you. We foster an inclusive environment where everyone is encouraged to keep growing. We believe that hard work, accountability, and innovation will set us apart — and teamwork will keep things running smoothly.
Application Question(s):
- Do you have any relevant Sales/ Business Development background?
- Have you had direct experience selling BPO, CX, call center, outsourcing, or similar customer experience services to clients? If yes, please briefly describe what services you sold, who your target clients were, and whether you were responsible for new business development and closing deals.
Work Location: Remote
