POSITIION DESCRIPTION
Position Title: Case Manager for Mobile Crisis Response Team
Department: MCRT
Reports To: Resource Coordinator for Mobile Crisis Response Team
Date Approved: 5/24/26
Is a member of the Mobile Crisis Response Team and responds to the location of a person in a mental health crisis. Responsible for providing case-management services while collaborating with law enforcement and mental health providers. Provides crisis support and stabilization activities including facilitating hospitalizations, conducts case follow-up, assists in designing safety plans, and coordinates with treatment teams. Works collaboratively with a Safety Officer.
ESSENTIAL DUTIES AND RESPONSIBILIITES
This job description is not intended to be all-inclusive. Employee will also perform other reasonably related duties assigned by immediate supervisor.
- Provides emergency mental health support, and crisis interventions.
- Collaborates with law enforcement and mental health providers while maintaining positive relationships.
- Provides information and referrals to individuals that are in crisis, pre-crisis, or post-crisis.
- Conducts follow-up visits at the direction of a Resource Coordinator or other mental health providers.
- Assists in the creation of safety plans for clients at risk.
- Peer Supports will lead activities and coaching to encourage and support clients, parents, families, to participate in behavioral health treatment.
- Engagement may include supporting clients, parents and families in their transitions between levels of care and supporting in developing their own recovery goals and processes.
- Mentor and assist clients, parents, and families through mental health crises and restore calm within the family.
- Assist in identifying resources, supports and services based on youth and family needs.
- Sharing stories of a lived experience.
- Serving as a role model of recovery and offering hope.
- Destigmatizing mental health conditions and SUDs and their care.
- Attends meetings at police departments or other mental health providers as needed.
- Provides court advocacy to clients involved in the criminal justice system.
- Provides support and crisis intervention to families of those with mental illness.
- Completes all required charting, casework, documentation, and computer entry, on a timely basis.
- Attends and participate in all required training, staff meetings, and case conferences.
- Maintains a working knowledge of the mental health and human services systems in our region to provide appropriate referral and linkage for clients served.
- Works in partnership with a clinician or QMHS to de-escalate persons in crisis, arrange suitable emergency hospitalization and transportation, provide support and conduct follow up visits.
- Transports clients to appointments, court hearings, and other engagements with the intent of maintaining stabilization.
- Performs tasks that provide for patients’ safety including ongoing screening and documentation of risk factors.
- Maintain a valid Ohio driver's license.
EDUCATION/EXPERIENCE/SKILLS
Bachelor’s degree in social work, psychology, or other human services related field REQUIRED.
Lived experience with mental health and/or substance use, assisting family members or youth with mental health or substance use issues and be able to compete the training for or be certified as a peer supporter is preferred.
Holds a valid Ohio driver’s license and passes a criminal background check.
Must have no record of a disqualifying offense (ORC Section 109.572) or an OVI within the past five years. Clean driving record.
SUPERVISORY RESPONSIBILITIES
This position supervises the following positions:
None
CONFIDENTIALITY
Required to respect the confidentiality of information concerning consumers who utilize Connections Recovery Services. Must maintain confidentiality according to HIPAA and 42 CFR Part 2 regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to stand; walk; sit, use hand to finger, handle, or feel and reach with hands and arms.
Lift and/or move up to 25 pounds.
The ability to stoop and bend and reach into file drawers is required.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described are representative of those an employee encounters while preforming the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel will be required.
The noise level in the work environment is usually moderate
Work within a team environment
Connections Recovery Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Connections Recovery Services prohibits discrimination in employment, training, job duties, compensation, evaluation, promotion, and any other term or condition of employment based on race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws. OAC 5122-26-06 L (1)
Pay: $25.00 per hour
Benefits:
Work Location: In person
