Top 135 Customer service manager Jobs in Fremont Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
3d
Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Rider Operator Shift Supervisor
Manpower Engineering —Foster City, CA
- $37 an hour
- Mid-level
- Supervising experience
- Continuous improvement
- Paid holidays
- Dental insurance
Quick Apply
6d
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Client Care Manager
TheKey —Palo Alto, CA
- $65,000 - $101,000 a year
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Health savings account
- Health insurance
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Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
5d
Supervisor, Customer Service
Santa Clara Family Health Plan —San Jose, CA
- $87,798 - $131,697 a year
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
TECHNICAL CUSTOMER SUPPORT MANAGER
DataGlance —Fremont, CA
- Mid-level
- Leadership
- Health insurance
Senior RMA Customer Experience Manager
NVIDIA —Santa Clara, CA
- $136,000 - $212,750 a year
- Full-time
- 11+ years
- Analysis skills
- Presentation skills
Product Strategy & Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Bachelor's degree
- Product management
- Fair chance
- Paid parental leave
- Paid holidays
Product Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Fair chance
- Paid parental leave
- Paid holidays
Associate Manager, Semi Service
Tesla —Newark, CA
- $108,000 - $162,000 a year
- Full-time
- System design
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Associate Service Manager
Tesla —Burlingame, CA
- $97,058 - $162,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
12d
Client Operations Support Manager
Allied Universal® Event Services —Union City, CA
- $80,000 - $85,000 a year
- Full-time
- Google Workspace
- Military
- Writing skills
- Fuel card
- AD&D insurance
Quick Apply
Operations Partner Manager
Waymo —Mountain View, CA
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 6 years
- Analysis skills
- In-person
Vendor Manager, YouTube Trust and Safety, ML Ops
YouTube —San Bruno, CA
- $111,000 - $159,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
8d
Senior Manager, Customer Success (Money)
Intuit —Mountain View, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Customer Service & E-Commerce Associate Team Leader
Whole Foods Market —San Ramon, CA
- $21.55 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Manager, Sales and Customer Service
Macy’s —San Jose, CA
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
13d
Cloud Service Technical Support Manager
DeltaTRAK Inc —Pleasanton, CA
- $85,000 - $95,000 a year
- 7 years
- Bachelor's degree
- APIs
Quick Apply

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customer service manager jobs near fremont ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
3 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

customer service manager jobs in fremont ca

Customer Service Assistant Manager

Manager, Client Relationship Support - San Mateo, CA

Rider Operator Shift Supervisor

Service Manager

Client Care Manager

Contact Center Manager

Supervisor, Customer Service

TECHNICAL CUSTOMER SUPPORT MANAGER

Senior RMA Customer Experience Manager

Product Strategy & Operations Manager, Customer Service Platform - USDS

Product Operations Manager, Customer Service Platform - USDS

Associate Manager, Semi Service

Associate Service Manager

Client Operations Support Manager

Operations Partner Manager

Vendor Manager, YouTube Trust and Safety, ML Ops

Senior Manager, Customer Success (Money)

Customer Service & E-Commerce Associate Team Leader

Manager, Sales and Customer Service

Cloud Service Technical Support Manager

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