TITLE: Chief Impact Officer
DEPARTMENT: Administration
REPORTS TO: Chief Executive Officer
FLSA STATUS: Exempt
LOCATION: 540 N. Augusta St., Fresno, CA 93701, with county-wide travel to Club sites, donor meetings, and community events
SALARY RANGE: $125,000 – $150,000 annually, commensurate with experience
DIRECT REPORTS: Reports to President & CEO
POSITION SUMMARY: The Chief Impact Officer is a senior executive leader responsible for generating the revenue, relationships, and public visibility required to sustain and grow the Boys & Girls Clubs of Fresno County's mission. The role's primary mandate is resource development: securing the philanthropic, public, and partnership funding that allows the organization to deliver high-quality youth programs across Fresno County.
As a member of the Senior Leadership Team, the Chief Impact Officer leads fundraising, marketing, communications, strategic partnerships, and impact measurement, and partners with the Chief Executive Officer and Board on organizational strategy. The role aligns revenue strategy with documented program outcomes and organizational priorities, and cultivates a culture of philanthropy, accountability, and continuous learning.
The Chief Impact Officer owns revenue strategy and impact measurement; the Vice President of Operations & Program Services owns program design, program quality, and site operations. The two functions operate as peers, with the Chief Impact Officer translating program outcomes into funder-facing narrative and reporting, and the Vice President of Operations & Program Services supplying the underlying program data and delivery.
KEY RESPONSIBILITIES
1. Strategic Leadership
- Co-lead organizational strategic planning with the Chief Executive Officer and Board of Directors.
- Translate the organization's strategic plan into a multi-year revenue strategy with clear targets, owners, and accountability structures.
- Serve as a strategic thought partner to the Chief Executive Officer, Senior Leadership Team, and Board on growth, sustainability, and organizational positioning.
- Ensure revenue strategy is aligned with program needs, operational capacity, and long-term organizational sustainability.
- Model and reinforce the organization's iCARE core values — Integrity, Collaboration, Accountability, Respect, and Excellence — across all assigned functions.
2. Resource Development & Revenue Generation
- Lead all fundraising and resource development functions, including major gifts, individual and corporate giving, local, state, and federal grants, planned and estate giving, and special events.
- Develop and execute a comprehensive annual and multi-year revenue plan with diversified funding streams and documented pipeline management.
- Partner with the Chief Executive Officer and Board to identify, cultivate, solicit, and steward major donors and institutional funders.
- Establish revenue goals for the department with clear expectations, tracking cadence, and accountability for results.
- Oversee donor database integrity, gift acknowledgment, moves management, and stewardship practices.
- Oversee grant management, including proposal development, budgets, reporting deadlines, compliance obligations, and interagency coordination.
3. Marketing, Communications & Brand
- Strengthen organizational visibility, brand consistency, and community presence through strategic marketing and communications.
- Direct storytelling, digital and social media, media relations, and campaign messaging that connect youth outcomes to funder and community audiences.
- Ensure all external communications comply with Boys & Girls Clubs of America brand standards and organizational media-consent and youth-privacy requirements.
- Serve as a visible ambassador and thought leader for the organization in Fresno County.
4. Impact, Evaluation & Reporting
- Oversee the organization's impact framework, theory of change, and evaluation systems in partnership with the Vice President of Operations & Program Services.
- Ensure measurement methods, metrics, and reporting processes accurately communicate youth outcomes to donors, funders, and the community.
- Use data and insight to inform revenue strategy, case-for-support development, and organizational decision-making.
- Ensure impact reporting draws from the organization's system of record for membership, attendance, and program data rather than parallel or unverified data sets.
5. Board Development & Governance Support
- Support Board committees related to resource development, finance, marketing, and impact.
- Provide regular reporting to the Board on fundraising progress, donor pipelines, campaign performance, and organizational outcomes.
- Identify, recruit, orient, and train Board members to participate in fundraising and strategic initiatives.
- Equip Board members with the materials, talking points, and cultivation strategies needed to be effective ambassadors.
6. Team Leadership & Talent Development
- Provide direct leadership to assigned Directors and departmental staff across resource development, marketing, data and impact, and strategic partnerships.
- Recruit, develop, coach, and retain a high-performing team with clear performance expectations and documented development plans.
- Conduct documented monthly one-to-one meetings with each direct report and complete performance reviews on the organizational cycle.
- Foster a culture of collaboration, accountability, philanthropy, recognition, and continuous learning.
- Ensure strong communication, alignment, and timely conflict resolution across departments.
7. Partnerships & Community Relations
- Build and sustain strategic alliances with funders, corporate partners, community leaders, public agencies, school districts, and youth-serving organizations.
- Strengthen relationships with families, members, and community partners to expand program reach and impact.
- Represent the organization at community events, public meetings, funder convenings, and collaborative initiatives.
- Coordinate with Operations and Program Services so that partnership commitments are operationally deliverable before they are executed.
8. Safety, Compliance & Ethical Stewardship
- Ensure all fundraising, marketing, and partnership activity complies with applicable federal and California law, donor-intent and restricted-gift requirements, and organizational policy.
- Ensure youth images, stories, and personally identifiable information are used only with valid consent and in accordance with child-protection and privacy standards.
- Uphold and model the organization's child safety and abuse-prevention standards at all Club sites, special events, and off-site activities, including supervision, access, and reporting expectations.
- Complete mandated reporter training and immediately report any suspected child abuse or neglect and any policy violation in accordance with organizational protocol.
- Ensure vendors, contractors, consultants, and event volunteers meet screening, insurance, and supervision requirements before engaging with youth.
9. Budget, Data & Reporting
- Develop and manage resource development, marketing, and impact budgets and revenue projections.
- Partner with Finance to ensure accurate forecasting, gift and grant revenue recognition, restricted-fund tracking, budget alignment, and responsible fiscal management.
- Monitor and report on performance metrics, revenue pipelines, campaign results, and departmental outcomes on a defined cadence.
- Ensure grant and funder reporting is accurate, complete, and submitted on or before deadline.
KEY PERFORMANCE AREAS
Performance is evaluated against the following categories. Specific annual targets are established with the Chief Executive Officer each cycle.
- Total revenue attainment against plan, and growth in diversified revenue streams
- Donor acquisition, retention, upgrade, and major-gift pipeline health
- Grant submission volume, award rate, and on-time compliance reporting
- Brand visibility, campaign reach, and community engagement
- Quality, accuracy, and timeliness of impact measurement and funder reporting
- Board engagement in fundraising and governance committee participation
- Team retention, development-plan completion, and internal advancement
- Departmental budget management and forecasting accuracy
- Zero compliance findings in fundraising, donor-intent, and youth-privacy practices
RELATIONSHIPS
- Internal: Daily contact with the Chief Executive Officer, Senior Leadership Team, Directors, site staff, and volunteers to exchange information, provide guidance, and align revenue strategy with program delivery.
- External: Regular contact with individual and institutional donors, corporate partners, foundations, government and public agencies, media, school districts, community organizations,
Boys & Girls Clubs of America, and other Clubs to advance organizational goals.
QUALIFICATIONS
Required
- Bachelor's degree in Business Administration or Non-Profit Management; Master preferred.
- Minimum of seven to ten years of proven success in senior leadership experience in a youth-serving, nonprofit, or mission-driven organization.
- Demonstrated success leading fundraising, donor relations, and strategic communications at scale, including major gifts and institutional grants.
- Demonstrated success designing or leading a programmatic theory of change and associated evaluation framework.
- Experience leading and developing directors or senior staff, with accountability for departmental budgets and revenue targets.
- Strong working knowledge of nonprofit operations, governance, and youth development.
- Data-driven leader with strong analytical, written, verbal, and interpersonal skills.
- Availability to work evenings, special events, and occasional Saturdays as required.
Preferred
- Master's degree in nonprofit management, business administration, public administration, communications, or a related field.
- Experience within a Boys & Girls Clubs organization or a federated national nonprofit.
- Experience with federal, state, and local public grant administration and compliance.
- Established donor, corporate, and civic relationships in Fresno County or the Central Valley.
- CFRE credential or equivalent professional fundraising certification.
California / Role-Specific Requirements
- Live Scan fingerprint clearance (DOJ/FBI) and First Advantage background screening, cleared prior to employment and prior to any contact with youth, consistent with AB 506 requirements for youth service organizations.
- Mandated reporter training completed within the timeframe required by AB 506 and organizational policy, and renewed as required.
- CPR and First Aid certification, or the ability to obtain it within the organization's onboarding period.
- Valid California driver's license, a driving record acceptable to the organization's insurance carrier, enrollment in the DMV Employer Pull Notice program, and current personal vehicle registration and insurance. County-wide travel to Club sites, donor meetings, and community events is an essential function of this role; mileage is reimbursed in accordance with California
Labor Code §2802.
- Ability to meet all federal, state, and Boys & Girls Clubs of America background and safety requirements applicable to organizational leadership.
COMPENSATION & BENEFITS
- Salary range of $125,000 – $150,000 annually, commensurate with experience.
- Medical, dental, and vision coverage, with 80% of medical insurance employer-paid.
- Paid time off and organizational paid holidays.
- Paid sick leave in accordance with California law.
- Employee Assistance Program.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Sitting - Very frequent. Surfaces include chairs, benches, wood, metal, concrete, and plastic.
- Standing — Very frequent, particularly during special events and before and after meetings.
- Walking — Very frequent. Surfaces include carpet, tile, wood, asphalt, grass, and concrete.
- Talking / projecting voice — Frequent. Speaks in conversational tones in person and by telephone, with the ability to project the voice in noisy or large areas.
- Hearing — Hears and interacts normal conversation in person, by telephone, and in group settings.
- Vision — Reads written lists, notices, grants, and reports; monitors and supervises large groups of volunteers at events.
- Lifting — Frequent. 10–20 lbs, including storing event materials and moving supplies and equipment.
- Stooping — Frequent.
- Climbing — Infrequent.
- Work environment — Primarily an administrative office setting, with regular time at Club sites, school sites, donor and partner locations, and indoor and outdoor community events. Schedule is primarily weekdays 8:30 a.m. to 5:00 p.m., with occasional evenings, special events, and Saturdays.
EQUAL EMPLOYMENT OPPORTUNITY
The Boys & Girls Clubs of Fresno County is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, pregnancy, or any other characteristic protected by federal, state, or local law. The organization provides reasonable accommodation for qualified individuals with disabilities and for religious beliefs and practices in accordance with applicable law.
DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Duties may be modified at the discretion of the organization and reasonable accommodations may be considered. Employment with the Boys & Girls Clubs of Fresno County is at-will.
ACKNOWLEDGMENT
I have read and understand the responsibilities, qualifications, and requirements of this position as described above, and I am able to perform the essential functions of this position with or without reasonable accommodation.
Pay: $125,000.00 - $150,000.00 per year
Work Location: In person
