Top 18 Contact center representative (bilingual) Jobs in Fresno, Ca

Contact Center Representative (Bilingual)
Valley First Credit Union —Fresno, CA
- $22 - $28 an hour
- 8 hour shift
- Spanish
- English
- Research
Call Center Agent
United Health Centers of the San Joaquin Valley —Fresno, CA
- From $22 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Professional Customer Service Representative
Allbritten —Fresno, CA
- $26 - $30 an hour
- Full-time
- Spanish
- English
- Mid-level
Business Development Center (BDC) Representative
Fresno Lexus —Fresno, CA
- Full-time
- Bilingual
- Computer literacy
- Writing skills
- Wellness program
- Paid holidays
Client Service Associate
Boos & Associates A Professional Corporation —Fresno, CA
- $24 - $26 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- English
Quick Apply
Bilingual Call Center Associate
Highlands Energy —Fresno, CA
- $18 - $22 an hour
- Part-time
- Spanish
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply
Bilingual Call Center Rep
Highlands Energy —Clovis, CA
- $18 - $22 an hour
- Part-time
- Spanish
- Microsoft Outlook
- Residential
Quick Apply
Customer Service Representative **Seasonal
POM Wonderful —Del Rey, CA
- $22 - $25 an hour
- Weekends as needed
- Spanish
- Oracle
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Call Center Inside Sales Associate
Highlands Energy —Clovis, CA
- $18 - $22 an hour
- Part-time
- Spanish
- Microsoft Outlook
- Residential
- Paid holidays
- Health insurance
Quick Apply

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Contact Center Representative (Bilingual)

Valley First Credit Union -
Fresno, CA

Apply Now

Job Details

Full-time
$22 - $28 an hour

Qualifications

Spanish
English
High school diploma or GED

Full Job Description

The primary responsibilities of the Contact Center Representative (CCR) are to answer incoming calls as they are presented, identify needs and resolve member requests. This includes but is not limited to; assisting with member transactions, answering general questions or inquiries, product information, troubleshoot and research member concerns, and directing calls to the appropriate departments. This role provides members with the highest level of service available in an efficient and courteous manner while striving for a first call resolution. The Contact Center Representative (CCR) must be willing to work flexible schedules to accommodate the hours and business needs of the Contact Center.

Answer incoming calls, properly verify caller according to Credit Union policies and determine the callers needs in an effort to resolve their request in an efficient manner while achieving key performance indicators.
Identify products/services that are beneficial to members and provide information about the added value these additional services offer.
Perform member transactions with a high level of accuracy, including but not limited to, the transfer of funds between accounts and/or loans, stop payments, card management, account reconciliation, disputes, address changes, over the phone payments, and conduct research as necessary to ensure a one call resolution.
Educate members on self-serve products such as Online and Bill Pay Services and assist in the enrollment process.
Provide additional testing and guidance on new projects or processes within the Contact Center Team to support the member experience and efficiencies of the organization.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Other duties as assigned.

Experience, Education & Skills

Must have minimum of two years of similar or related experience, including time spent in preparatory positions preferably in a credit union or banking space
Must have customer service experience
Must be bilingual in Spanish and English
Must be willing to work flexible schedules to accommodate the hours and business needs
Must have high school diploma or GED
Excellent verbal and written communication skills
Excellent interpersonal skills with members as well as co-workers to include:
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Maintain enthusiasm towards job functions and duties
Must have a strong focus to perform detail oriented job functions
Must have and maintain knowledge of credit union products and services
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to five pounds
Climb/descend stairs in an emergency situation
Operate routine office equipment including personal computers, copy machines, mobile and landline phones, calculator and others as needed
Maintain working on a computer for six to eight hours daily, on average
Regular, reliable and timely attendance

Pay Range and Schedule:

This position is a Tier 6, with a pay rate ranging from $22.00- $28.00 per hour
- The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
- The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
- Full Time, typically 40 hours per week
Schedule will be based around department's hours of operation, which are as follows:
- Monday to Friday - 8am to 6pm
- Saturday- 9am to 1pm (rotating shift)
Flexibility to occasionally work early or late hours, typically with advance notice

Apply Now

Refine Your Search

contact center representative (bilingual) jobs in fresno, ca

Contact Center Representative (Bilingual)

Call Center Agent

Professional Customer Service Representative

Business Development Center (BDC) Representative

Client Service Associate

Bilingual Call Center Associate

Bilingual Call Center Rep

Customer Service Representative **Seasonal

Call Center Inside Sales Associate

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