Top 18 Customer care coordinator Jobs in Fresno, Ca

Customer Care Coordinator/Back-up Technician
Granville Homes, Inc. —Fresno, CA
- $28 - $32 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Weekend Intake Coordinator
Ardent Home Health and Hospice of Fresno —Fresno, CA
- $23 - $28 an hour
- Part-time
- Mid-level
- Home Health
- Data entry
Quick Apply
Patient Care Coordinator - Fresno South
Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT) —Fresno, CA
- $16.90 - $23.37 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Intake Coordinator
Compassionate Care Home Health Agency —Fresno, CA
- $21 - $25 an hour
- Full-time
- Spanish
- Sales
- Medical office experience
- Mileage reimbursement
- Paid holidays
Quick Apply
BRANCH COORDINATOR
Apria Healthcare LLC —Fresno, CA
- $19.60 - $20.96 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Paid parental leave
- Disability insurance
Quick Apply
Patient Care Coordinator - Clovis
Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT) —Clovis, CA
- $16.90 - $23.37 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
2d
Patient Care Coordinator - Fresno North
Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT) —Fresno, CA
- $17.50 - $23.37 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
1d
Wellness Coordinator - Fresno, CA
The Joint Chiropractic —Fresno, CA
- $17 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
8d
SHCC Receptionist (ASC I)
California State University —Fresno, CA
- Email
- Background check
- HIPAA
- Administrative experience
- Paid holidays
- Health insurance
10d
Client Services Coordinator
Real Time Information Services —Fresno, CA
- $17 - $20 an hour
- Full-time
- Hospitality
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Patient Care Coordinator - Sanger
Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT) —Sanger, CA
- $16.90 - $23.37 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
4d
Surgery Scheduler & Authorization Coordinator (AGHA)
Sante Health —Fresno, CA
- $21 - $23 an hour
- Full-time
- Spanish
- Surgery
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator( Spanish required)
Hearing Asset Advisors —Fresno, CA
- $20 - $24 an hour
- Full-time
- Spanish
- High school diploma or GED
- Clinic
Quick Apply
10d
Treatment Coordinator
I J Bayrakdarian DMD A Professional Corporation —Fresno, CA
- From $21 an hour
- Full-time
- Spanish
- Dental office
- Writing skills
- Paid holidays
- Health insurance
Dental Schedule Coordinator
California KiDDS Pediatric Dentistry —Fresno, CA
- $17 - $20 an hour
- Full-time
- Dental office
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
4d

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Weekend Intake Coordinator
Ardent Home Health and Hospice of Fresno —Fresno, CA
Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. The Intake Coordinator is responsible for managing all…
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Customer Care Coordinator/Back-up Technician

Granville Homes, Inc. -
Fresno, CA

Apply Now

Job Details

Full-time
$28 - $32 an hour

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Position Description:
This position is responsible for providing quality, efficient and timely response to concerns and inquiries of homeowners within all subdivisions. This position also serves as a field technician assisting in walkthrough and assessment visits with buyers and homeowners.

Essential Functions/Accountabilities:

Responds in a timely manner to all forms of customer concerns/inquires for all subdivisions
Schedules Customer Care service appointments for homeowners with the Customer Care Technician
Case management and decision making
Assists in planning homeowner GV 101 meetings to inform homeowners of company’s procedures, warranties, and home maintenance
Provides improvement suggestions for existing departmental procedures or innovate with new ideas
Maintains open lines of communications with various departments to ensure all homeowner concerns and construction problems are identified
Coordinates homeowner repair appointments
Works closely with the quality assurance, sales, production, estimating/purchasing and design departments
Assists Customer Care Technician with pre-delivery inspections of new homes to ensure chosen options have been installed; all appliances and equipment are operating as designed and identify any discrepancies. This role will serve as a backup to the field technician when needed
Conduct 30-day post-closing check-ins with homeowner; note any new deficiencies or warranty items sending work orders to trade partners.
Conduct Year End assessments via homeowner portal submissions. If needed schedule in-person field inspections of year end assessment items. File work orders and follow-up with trade partners to ensure items are completed in a timely manner
Assess home for repairs and maintenance. This potentially can require climbing ladders for roof inspections, stooping for appliance inspections and carrying of tools.
Respond to emergency calls following emergency protocols
Maintains open lines of communication with other Customer Care Representatives to ensure all homeowner concerns and construction problems are identified and repairs or concerns are followed through.
Manages complex issues that arise with customers during and after the construction of the new home.

Competencies:

Proficient in Microsoft Office Suite with an emphasis in Microsoft Outlook, Excel and Microsoft Word
Basic computer skills
Ability to manage difficult customers in a friendly and effective manner;
Excellent telephone skills
Ability to write reports and business correspondence
Ability to hold people accountable for results
Systems oriented, organized with excellent follow-up skills
Demonstrated ability to work effectively in a team environment
Demonstrated ability to effectively present information and respond to questions from managers, clients, customers and the public
Demonstrated ability to manage multiple tasks in a fast-paced environment
Demonstrated ability to remain calm, focused, positive and cheerful while changing direction and priorities frequently

Supervisory Responsibility:
None

Work Environment:
This job operates within professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required be in a stationary position while operating a computer. Additionally, this position is frequently required to communicate with homeowners about inquiries via phone, online and in writing.

.Position Type/Expected Hours of Work:
This is a full time at will position, and work hours are typically Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as department needs demand and Saturdays and Sundays as needed on a rotational “on call” schedule.

Travel:
None

Work Authorization:
Must be eligible to work in the United States

Minimum Requirements:

High School Diploma or equivalent
Construction industry experience preferred
Two years’ experience in a customer service capacity

Apply Now

Refine Your Search

customer care coordinator jobs in fresno, ca

Customer Care Coordinator/Back-up Technician

Weekend Intake Coordinator

Patient Care Coordinator - Fresno South

Intake Coordinator

BRANCH COORDINATOR

Patient Care Coordinator - Clovis

Patient Care Coordinator - Fresno North

Wellness Coordinator - Fresno, CA

SHCC Receptionist (ASC I)

Client Services Coordinator

Patient Care Coordinator - Sanger

Surgery Scheduler & Authorization Coordinator (AGHA)

Patient Care Coordinator( Spanish required)

Treatment Coordinator

Dental Schedule Coordinator

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