Director - Outreach, Onboarding, and Student Engagement (Full-Time, Academic Administrator) Fresno City College
State Center Community College District
Closing Date: 08/17/2026 at 11:59 PM
Campus Location: Fresno City College
Start Date: 10/07/2026
Essential Functions:
Purpose
Under general direction, plans, organizes, directs and integrates operations of College Relations and Outreach department programs and services responsible for community outreach, matriculation and assessment of new students including Welcome Centers; determines department needs, formulates action plans and works with faculty and staff to provide student support and outreach services; develops and monitors the department budget; participates actively in District and college programs, initiatives and strategies for achieving the District's mission and institutional goals within areas of campus responsibility; and performs related duties as assigned.
Distinguishing Characteristics
The Director, Outreach, Onboarding and Student Engagement is distinguished from other directors by its responsibility for providing management and oversight of the activities, services and staff responsible for college outreach, retention, and matriculation programs. Incumbents have full management responsibility for the department and have broad planning and administration duties.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this assignment.
- Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; with employees, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of and monitors performance against the annual department budget; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.
- Participates in the selection of full- and part-time faculty in coordination with the department, selection advisory committees, and the Human Resources Department; conducts and/or facilitates new employee orientations; encourages faculty in their continuing professional development; works to promote and maintain a collegial environment; serves as a mediator in the adjudication of faculty, staff, student and community conflict-resolution and grievance processes.
- Directs and manages the performance of assigned employees; directs and oversees the selection of employees; establishes performance requirements and professional development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development including timely performance evaluations; ensures accurate reporting of absence time; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.
- Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment that supports achievement of the department's and District's mission, objectives and values; directs and guides the matriculation and enrollment services provided by the Welcome Center; promotes workplace diversity, inclusion, cultural competency and a positive work environment.
- Plans, organizes, and directs the implementation of a variety of outreach activities and programs, placement testing and advisement programs to recruit and retain prospective students and enroll them in college and in student success programs; evaluates the effectiveness of outreach efforts and provides input on District-wide matriculation and enrollment efforts.
- Collaborates with Public Information Officers to market and communicate outreach and student success efforts; coordinates and leads campus tours; coordinates or participates in large outreach, orientation and registration events on campus; coordinates logistics for major events with other departments, vendors and sponsors; performs on-site troubleshooting and problem resolution.
- Establishes partnerships with K-12 school districts, adult education programs and community groups to plan, schedule and facilitate matriculation activities; coordinates college and District-wide matriculation events and processes including District-wide enrollment and orientation, Registration to Go Program, High School Enrichment Program and other programs targeted to recruit at-risk and underserved populations.
- Makes presentations to diverse audiences including the Board of Trustees and other board-level groups.
- Participates in the planning and implementation of the Student Support Services and Programs (SSSP) Plan and the Student Equity Plan in order to attract a variety of students to the college.
- Recommends, develops, implements, and revises policies, procedures and operational guidelines to improve and/or clarify processes.
- Interprets, applies and ensures compliance with all federal and state laws, applicable program policies, procedures, guidelines and reporting requirements; through subordinate staff, ensures educational counseling and the student assessment process complies with District, state and federal regulations; maintains the integrity and security of the test environment including tests, transmission and results; validates accuracy of test scoring and uploading/reporting of student test results.
- With the Institutional Research department, develops and analyzes program tracking systems and reports to assess the effectiveness of programs and services; develops and monitors various program budgets and expenditures; ensures college compliance with state-mandated program and reporting initiatives, requirements and regulations.
- Serves on or leads committees, workgroups, and task forces, including the Student Success and Equity Committee; represents the District/college at local, regional, state and national conferences, meetings, workshops and training seminars and oversees the development of grant applications and administration of grants; makes presentations to diverse audiences including the Board of Trustees and other board-level groups.
- Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
Other Duties
- Collaborates with other District/college leadership to ensure consistency of outreach and matriculation programs and services.
- Oversees the Student Ambassadors program.
- Performs related duties as assigned.
Minimum Qualifications:
Education and Experience
Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.
- A master's degree from an accredited college or university OR possession of a valid California Community College Supervisory Credential;
- And six years of student support services or experience, at least two of which were with outreach and matriculation services;
- Or an equivalent combination of training and experience.
Licenses, Certificates and Other Requirements
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.
Desirable Qualifications:
Experience and skill with addressing issues of equity; recent experience working with African American, Latinx, Native American, and other racially minoritized students and an understanding of how historical patterns of exclusions of these groups in higher education shape patterns of participation and outcomes; willingness to examine and remediate one's relational practices to more effectively engage and support racially minoritized students; and a commitment to participatory governance, consensus building, and team approach to management.
Knowledge, Skills and Abilities
Knowledge of:
- Requirements, guidelines, rules and objectives applicable to a college outreach and matriculation program.
- Community college curriculum, organization, operations, policies and objectives.
- Principles, methods and practices applicable to the design and implementation of public relations, community outreach and marketing programs.
- Applicable federal, state and local laws, rules and regulations, including the Family Educational Rights and Privacy Act and California Education Code and Administrative Code provisions related to community college admissions, registration and recordkeeping.
- Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
- Principles and practices of sound business communication.
- Research methods and analysis techniques.
- Principles and practices of effective management and supervision.
- Principles and practices of strategic planning.
- Basic principles and practices of organizational improvement and culture change.
- Safety policies and safe work practices applicable to the work being performed, including those required in crisis or threat situations.
- Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.
- Community college and its mission and goals.
- Plan and direct activities of assigned departmental staff involved in student outreach and matriculation programs.
- Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
- Analyze and make sound recommendations on complex student recruitment, retention and assistance issues.
- Work collaboratively with other District directors and managers and the community and provide expert advice and counsel to develop solutions to complex issues.
- Organize, set priorities and exercise expert, independent judgment within areas of responsibility.
- Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
- Develop and implement appropriate procedures and controls.
- Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
- Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
- Communicate effectively, both orally and in writing.
- Understand, interpret, explain and apply applicable laws, codes and ordinances.
- Represent the District effectively in dealings with students, community groups and the public.
- Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
- Operate a computer and use standard business software.
- Establish and maintain effective working relationships with all those encountered in the course of work.
219 duty days and 24 vacation days for a total of 243 days. Duty days will be prorated based upon start of assignment.
Salary and Benefits:
$136,607 - $153,752 based on education and experience.
Duty days will be prorated based upon start of assignment. A doctoral stipend of $2,419 is available. In addition, the District offers an attractive fringe benefit package including medical, d
Selection Procedure:
Applications will initially be screened by Human Resources to determine which applicants meet the minimum qualifications as stated in the job announcement.
From the applicants who meet the minimum qualifications and who have submitted all the required documents, a search advisory committee will screen the application packets and determine the candidates who are best qualified based on the minimum qualifications and desirable qualifications. Those candidates will be invited to interview.
The selection committee will rate responses to the interview questions and writing prompt (if applicable). Based on this rating, a small number of applicants will be selected as the "recommended candidates". These candidates will be forwarded to the Vice President and College President for final interviews.
A hiring recommendation will be made by the College President and forwarded to the Board of Trustees of State Center Community College District for final approval.
State Center Community College District is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District's purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably.
SCCCD EEO Plan
For more information, contact the Academic Human Resources Office, 1171 Fulton St, Fresno, CA 93721, (559) 243-7100. For more information on Fresno City College or State Center Community College District, visit our website at www.scccd.edu.
Please refer to position number FOOS-DIR, Slot #2240.
Submission of application and related materials is the applicant's responsibility and must be submitted through the District's online applicant portal. The District reserves the right to re-advertise or to delay indefinitely the filling of a position if it is deemed that the applicants for the position do not constitute an adequate applicant pool or if funding is not available. All application materials are subject to verification. False statements may be cause for disqualification or discharge from employment.
Additional Information:
This is an academic management position, exempt from overtime provisions of the Fair Labor Standards Act, with responsibility for formulation and implementation of district policies, regulations, budget decisions, and supervision of personnel including assignment of work, evaluation of performance, adjusting grievances, recommending hiring, transfer, suspension, layoff, recall, promotion, and termination.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this assignment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and lift up to 10 pounds and occasionally up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees work under typical office conditions, and the noise level is usually quiet.
The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.
The employee works under typical office conditions subject to frequent public contact and interruption and intermittent exposure to individuals acting in a disagreeable fashion. The climate, temperature, noise level and overall environment will vary according to specific circumstances. The employee may be required to travel to locations other than assigned worksite and to adjust to work schedule changes. This is an academic management position exempt from overtime provisions of the Fair Labor Standards Act.
At Fresno City College we value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. We prioritize applicants who demonstrate they understand the benefits a diverse student population brings to a community college and the workforce community. The successful academic manager will be an equity-minded individual committed to student success by collaborating with faculty, classified staff, administration, students and community partners who are also dedicated to closing equity gaps. An equity-minded individual is a person who:
- Understands the importance of holding ourselves accountable as educators for closing equity gaps and engaging in equitable practices;
- Reframes inequities as a problem of practice and views the elimination of inequities as an individual and collective responsibility;
- Encourages positive race-consciousness and embraces human difference;
- Reflects on institutional and teaching practices and aims to create a culturally responsive teaching environment; and
- Strategically builds buy-in and participation among colleagues for equity-related initiatives.
Fresno City College seeks academic managers who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. The college strongly encourages collaboration across all departments and divisions to create inclusive, integrated, and interdisciplinary learning experiences. Academic managers should be open and willing to participate in culturally relevant professional development that will help them prepare for the population of students who attend
Fresno City College. Additionally, the college desires academic managers to utilize a framework of practices that is grounded in change theory and cognitive science.
The ideal candidate will share Fresno City College's commitment to educating its racially and socioeconomically diverse student population. For the 2024-2025 academic year, we enrolled over 45,000 students in which 68% identify as Latinx, 11% as Asian/Pacific Islander, 4% as Black/African American, 14% as White, 1% as American Indian/Alaska Native, and 2% as multiracial. Fresno City College is a proud Hispanic-Serving Institution (HIS) and a Black-Serving Institution (BSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), reflecting the great responsibility that the College has to the educational attainment and economic well-being of the surrounding community. The successful candidate will join a department dedicated to the use of a curriculum responsive to the students it serves.
About the College
As the very first community college in California, Fresno City College has a proud history of leadership in education and preparing generations of students for their future. Fresno City College is nestled near the lively Tower District and minutes from downtown Fresno, brick buildings and towering trees tell the long story of this historic institution. It is committed to academic excellence and diversity, equity and inclusion among its faculty, classified professionals, and students. The college takes responsibility for equitable outcomes and successful pathways for all students.
Work for Us!
Mission
As California's first community college, Fresno City College provides access to equity- centered, quality, innovative educational programs and support services. Committed to a culture of anti-racism, we create dynamic communities of respect and inquiry which encourage student success and lifelong learning while fostering the sustainable economic, social, and cultural development of our students and region.
Vision
Fresno City College aspires to build upon our equity-centered mission and further our commitment to normalize a culture of racial equity and anti-racism. As a community of educators and learners, we will use our individual and collective positions of influence, power, and privilege to foster a community of belonging, affirmation, and validation. We will courageously join as faculty, staff, and students in upholding our core values to transform lives in the Central Valley and beyond.
Core Values
Equity-Mindedness: We call attention to patterns of inequity in student outcomes and take personal and institutional responsibility for the success of our students. We critically reassess our own practices, are race-conscious, and aware of the social and historical context of exclusionary practices in American Higher Education.
Social Justice: We are focused on removing institutional barriers, taking responsibility for and mitigating systemic barriers. We are invested in validating our students' lived experiences through examining qualitative and quantitative data which enhances our understanding of intersectionality. This builds a foundation of data-driven solutions and responses to systemic issues.
Sustainable Social and Economic Mobility: We commit to breaking extractive, exploitative, and racist systems and practices. Servimos y empoderamos (we serve and empower) marginalized and racially-minoritized individuals, communities, and histories. With invested community partners, we build programs which foster trans- generational economic growth and prosperity.
FCC Institutional Research Site
To be considered for this position please visit our web site and apply on line at the following link: www.scccd.edu
EOE
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