Family Case Manager (Part Time)
Clovis, CA
Location: On-Site – Clovis, CA
Schedule: Part Time (20 hours) Non-Exempt
Department: Foster Care & Adoption
Reports to: Recruitment Supervisor
Pay Range: $19.00 - $22.00/ hour
The base hourly range for this position is $19.00- $22.00/ hour for employees hired in the Central Valley, CA. The pay range provided in this job posting represents the typical range or starting rate of candidates hired within the Central Valley region. Candidates hired in Southern California or Bay Area locations may have higher starting salaries due to cost of living and market data differences. Factors that may be used to determine your actual starting salary may include your education, experience, knowledge, skills, abilities, the market data for your work location, and internal comparison to other employees who hold a similar role.
Make a Meaningful Impact
Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a compassionate Family Case Manager to join our Foster Care & Adoption team in Clovis, CA. In this role, you’ll work with potential resource families during the resource family approval process.
About Aspiranet
Founded in 1975, Aspiranet is a mission-driven social services agency with locations across California. Our six divisions Foster Care & Adoption, Transitional Aged Youth, Residential, Intensive Home-Based Services, Behavioral Health, and Family & Community provide holistic support for children, families, and communities. Every role contributes to something greater: building brighter futures where opportunity, hope, and healing are within everyone’s reach.
Summary Position
The Family Case Manager works with potential resource families during the resource family approval process and is responsible for following up with resource family applicants providing guidance around training attendance, online training courses and application documents within the application portal. The Family Case Manager is responsible for working with resource family applicants until they are able to seamlessly transition to assigned district staff for next stage of the approval process.
Key Responsibilities
Direct Support & Intervention
- Promptly contact new families that have either reserved for Orientation or are being handed off from a Trainer after completing all five sessions of virtual training.
- Review attendance logs for accuracy and follow-up with families to confirm attendance, familiarity with tele-conferencing software, homework status etc.
- Update all documents related to Family Development and participate in weekly meetings with the assigned district staff.
- Be prepared to quickly convey status of applicant documents or ability to quickly seek out status in application portal.
- Follow up with resource family applicants to convey expectations related to online training courses and progress in application portal.
- Collect, review, and organize documents within application portal in a timely manner.
- Effectively prioritize and facilitate resource family applicants moving from training to hand off to assigned district office.
- Provide additional support for applicants that are struggling with the application portal or tele-conferencing software.
- Document all contacts with resource family applicants per agency standards.
- Incorporate opportunities to engage with applicants via phone (voice or text), mailing and email.
- Provide direct communication with district directors or managers regarding, applicant status, training schedules and issues of concern.
- Work with assigned district staff to prioritize applicants and seamlessly transition them to a Home Study Writer or other designated staff.
- Provide Recruitment Supervisor with weekly, monthly, quarterly and annual reports as requested.
- Complete administrative paperwork (time sheets, mileage, time off requests, other expense reimbursements, weekly schedule, etc.) on time.
- Demonstrate sensitivity and responsiveness to cultural differences.
Qualifications
- Bachelor’s Degree or two years’ experience in customer service/sales related work.
- Experience working with databases, CRM (Customer Relationship Management) and email software.
- Experience with joining or running meetings using tele-conferencing software, including Teams and Zoom
- Highly proficient computer skills including: Microsoft Office Suite, Outlook, Word, Excel, PowerPoint and SharePoint.
Work Environment & Schedule
Physical Demands: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
This position typically operates in a standard office environment. The noise level is generally quiet and remains within OSHA’s established safety levels at all times.
Why Aspiranet?
- Competitive compensation and supportive, team-based environment.
- Access to the free Aspiranet Employee Perks Program with discounts on travel, wellness, entertainment, pet care, gyms, and more.
- Opportunities for professional growth through training and career advancement.
- A collaborative culture committed to diversity, inclusion, and mission-driven impact.
- Opportunity to lead meaningful initiatives that support employee wellbeing.
Physical Demands: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
This position typically operates in a standard office environment. The noise level is generally quiet and remains within OSHA’s established safety levels at all times.
Equal Employment Opportunity
Aspiranet is an equal opportunity employer that recognizes the value of diversity. We believe a diverse workforce within a culture of Inclusion, Diversity, Equity, and Access (IDEA) increases creativity, innovation, problem-solving, and teamwork for the youth and families that we serve and the organization as a whole. Aspiranet strives to provide our employees with a workplace that is welcoming, inclusive of differing world views, cultures, and lived experiences.
How to Apply
Join us in building brighter futures.
www.aspiranet.org/careers
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