About Presence
Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.
What Will You Do at Presence?
The Facilitator Program at Presence provides trained onsite support staff who escort students to and from teletherapy sessions, support session readiness, and help ensure seamless service delivery within schools. As the Facilitator Program Coordinator, you will lead the day-to-day operations of Presence’s facilitator program supporting the school district. This coordinator role is responsible for facilitator scheduling, onsite program coordination, school-site readiness, and day-to-day operational support to ensure teletherapy services run without disruption.
This is a non-exempt, hourly position based in the Fresno, CA area. While many coordination responsibilities may be completed remotely, this role requires regular onsite support across multiple school sites and availability during the school day to support facilitator coverage and operational needs.
Primary Responsibilities
Facilitator Scheduling & Coverage
Build and manage schedules for ~30 facilitators across multiple school sites
Maintain a bench of backup facilitators to ensure continuous coverage
Proactively resolve absences, gaps, and last-minute changes
Coordinate day-of coverage needs to ensure uninterrupted onsite student support
Program Coordination & Operations
Serve as the day-to-day owner of facilitator operations in school district
Coordinate communication across facilitators, clinicians, and school staff
Monitor program performance and address operational needs in real time
Escalate risks and challenges to Presence leadership when appropriate
Program Readiness & Onboarding
Coordinate onboarding and training for new facilitators
Support completion of district requirements
Ensure readiness of facilitator equipment and therapy spaces ahead of the school year
Technology & Site Readiness
Ensure all facilitator equipment and therapy spaces remain operational across sites
Troubleshoot or coordinate resolution of technology issues impacting survive delivery
Support onsite setup and readiness needs during the school year
Onsite Support
Travel between Fresno Unified school sites to support facilitators and operational needs
Step in to provide direct facilitator coverage, as needed
Maintain availability during school hours to support urgent onsite coverage needs
What Are We Looking For?
Experience
Experience coordinating schedules, operations, or teams across multiple sites
Background in education, school-based services, or youth programs preferred
Experience supporting field-based or distributed teams is a plus
Skills
Strong organizational and time-management skills
Ability to manage multiple schedules and priorities simultaneously
Strong written and verbal communication skills
Comfortable troubleshooting technology and resolving issues quickly
Experience with Google Workspace (Docs, Sheets, Gmail, Calendar)
Experience using scheduling or workforce management platforms preferred
Proactive, dependable, and solution-oriented
Strong judgment and ability to navigate ambiguity
Additional Requirements
Typical schedule aligned to school-day operations (approx. Monday–Friday, 7-4)
Hybrid role consisting of remote coordination work and onsite school support responsibilities
Ability to travel between school sites, including same-day travel
Reliable transportation required
Where is this position located?
Fresno, CA area. Regular local travel between district school sites required.
Compensation
$30-32/hr
Hourly, Non-Exempt
All mileage between school sites is reimbursed by Presence.
