Top 30 Service desk analyst Jobs in Fridley, Mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Service Desk Analyst
Virteva —Minneapolis, MN
- $20 an hour
- Weekends as needed
- English
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
IT Service Desk Analyst
PROMED MOLDED PRODUCTS INC —Plymouth, MN
- $23.44 - $32.35 an hour
- Full-time
- Bilingual
- Azure
- Mid-level
- Profit sharing
- Health savings account
5d
Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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2d
Epic Cadence and RTE Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
US LBM Lead - Business Engagement - Area
Arrow Building Center —Oakdale, MN
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
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Artificial Intelligence (AI) Business Transformation Analyst
Wipaire Inc —South Saint Paul, MN
- $68,894 - $103,341 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Paid holidays
- Disability insurance
Quick Apply
6d
Epic Inpatient Orders Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Client Support Desk Analyst
defi AUTO LLC —Saint Paul, MN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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13d
Application Support Specialist
TopLine Financial Credit Union —Maple Grove, MN
- $30.15 - $37.69 an hour
- Online Application
- Research
- Mid-level
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
Quick Apply
Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
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HR Data Analyst / Management Analyst 4
State of Minnesota - Natural Resources Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
3d
SOC Analyst I
HEARTLAND BUSINESS SYSTEMS LLC —Plymouth, MN
- Full-time
- Hybrid work
- Research
- Entry level
- Health savings account
- Retirement plan
Quick Apply
11d
Data & Reporting Analyst for Post-Closing Systems / Management Analyst 3
State of Minnesota - Housing Finance Agency —Saint Paul, MN
- $28.75 - $42.16 an hour
- Online Application
- Hybrid work
- Microsoft Access
- Mid-level
- Office
- Paid parental leave
- Paid holidays
14d
Senior Data Analyst - Investment Insight
Royal Bank of Canada —Minneapolis, MN
- $70,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Disability insurance
- Health insurance
Business Analyst
TempWorks Software —Bloomington, MN
- $71,000 - $105,000 a year
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Functional Business Analyst Generalist - State Prog Admin Sr
State of Minnesota - Administration Dept —Saint Paul, MN
- $28.75 - $42.16 an hour
- Online Application
- Hybrid work
- ERP systems
- Continuous improvement
- Criminal background check
- Paid parental leave
- Paid holidays
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level

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service desk analyst jobs near fridley, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

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Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

service desk analyst jobs in fridley, mn

Service Desk Analyst 1

Service Desk Analyst

IT Service Desk Analyst

Help Desk Technician I

Epic Cadence and RTE Analyst - Remote

US LBM Lead - Business Engagement - Area

Artificial Intelligence (AI) Business Transformation Analyst

Epic Inpatient Orders Analyst - Remote

Client Support Desk Analyst

Application Support Specialist

IT Service Desk Analyst

Research & Data Analyst – Healthcare

IT Support Specialist Tier II

HR Data Analyst / Management Analyst 4

SOC Analyst I

Data & Reporting Analyst for Post-Closing Systems / Management Analyst 3

Senior Data Analyst - Investment Insight

Business Analyst

Functional Business Analyst Generalist - State Prog Admin Sr

Epic Inpatient Orders Analyst - Remote

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