Top 76 service desk support Jobs in fridley mn

Desktop Support Technician
Ovation Workplace Services —Minneapolis, MN
- $35,000 - $47,500 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6h
Support Engineer
Eide Bailly LLP —Minneapolis, MN
- $26 - $32 an hour
- Full-time
- Computer Science
- Writing skills
- Mid-level
- Profit sharing
- Disability insurance
5d
Help Desk Support Tech I
Cuningham Group —Minneapolis, MN
- $27 - $38 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Paid holidays
8d
IT Service Desk Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $20.70 - $29.93 an hour
- Full-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Agent
VOYAGER ACCESS INC —Golden Valley, MN
- $26 - $33 an hour
- Part-time
- Hybrid work
- Mid-level
- Travel
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Intermediate Service Desk Specialist
Graco —Minneapolis, MN
- $21.92 - $38.41 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Employee stock purchase plan
- Health insurance
Help Desk Support Technician
Luther Automotive Group —Golden Valley, MN
- $23 an hour
- Weekends as needed
- Background check
- Windows
- Criminal background check
- Paid training
- Health savings account
Quick Apply
5d
End User Support Technician
Marmon Foodservice Technologies, Inc. —Minneapolis, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Service Desk Technician
Hubbard Broadcasting —Minneapolis-Saint Paul, MN
- $21.63 - $28.36 an hour
- Full-time
- Background check
- Writing skills
- English
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Information Technology Specialist 1
State of Minnesota Board of Public Defense —Minneapolis, MN
- $77,504 - $93,876 a year
- Full-time
- Computer Science
- Computer literacy
- Research
- Commuter assistance
- Paid parental leave
12d
Patient Support Services (Front Desk) Float
Oakdale OBGYN —Maple Grove, MN
- $23.24 - $32.76 an hour
- Full-time
- Float pool
- HIPAA
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
2d
Senior Service Desk Specialist
Graco —Minneapolis, MN
- $26.11 - $45.72 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- Employee stock purchase plan
- Health insurance
Service Desk Administrator I
HR Green —Saint Paul, MN
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Help Desk Technician (MPL)
Stinson LLP —Minneapolis, MN
- $52,000 - $63,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- Windows
- Wellness program
- Paid jury duty
Quick Apply
IT Help Desk Support Technician
AvarTec —Coon Rapids, MN
- Full-time
- Clean driving record
- English
- Mid-level
- Opportunities for advancement
- Flexible schedule
Service Desk Analyst 2
Netrio —Golden Valley, MN
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Windows
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Desktop Services Associate
Cetera Financial Group —Saint Paul, MN
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Technical Support Specialist
Spark —Saint Paul, MN
- $23 - $25 an hour
- Research
- Mid-level
- Office
Quick Apply
5d

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Desktop Support Technician

Ovation Workplace Services -
Minneapolis, MN

Quick Apply

Job Details

Full-time
$35,000 - $47,500 a year
6 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Endpoint Security
Desktop support
MacOS Server
Computer Science
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Windows
User training (technical support)
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration
Mobile device management
Productivity software
Associate's degree
Active Directory
Ticketing system technical support
Information Technology

Full Job Description

POSITION DESCRIPTION

Desktop Support Technician

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.

Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.

Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

Provide foundational support for macOS environments to assist users of Apple devices.

Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.

Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.

Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.

Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.

Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.

Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.

Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.

Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.

Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.

Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.

Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.

Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.

Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.

Experience with PC and laptop hardware installation, configuration, and troubleshooting.

Familiarity with enterprise antivirus and endpoint protection solutions.

Experience with helpdesk ticketing systems and IT service management practices.

Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.

Familiarity with enterprise encryption solutions and Windows device management via Active Directory.

Strong analytical, problem-solving, and technical troubleshooting abilities.

Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.

Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.

Demonstrated commitment to delivering high-quality customer service to internal stakeholders.

Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.

Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

May require bending, kneeling, or crouching to install or service equipment.

Work is performed primarily in a standard office or data center environment with moderate noise levels.

May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Type: Full-time

Pay: $35,000.00 - $47,500.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in fridley mn

Desktop Support Technician

Support Engineer

Help Desk Support Tech I

IT Service Desk Support Specialist

Technical Support Agent

Intermediate Service Desk Specialist

Help Desk Support Technician

End User Support Technician

Service Desk Technician

Service Desk Analyst 1

Information Technology Specialist 1

Patient Support Services (Front Desk) Float

Senior Service Desk Specialist

Service Desk Administrator I

Help Desk Technician (MPL)

IT Help Desk Support Technician

Service Desk Analyst 2

Sr. Technology Support Specialist

Desktop Services Associate

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