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CAD Administrator - Emergency Communications (911)

Town of Vail -
Vail, CO

Apply Now

Job Details

Full-time
$36.03 - $54.05 an hour
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Data integrity assurance
System performance optimization
Configuration management
Software administration
System maintenance
Data integrity and documentation
Data management
Vendor communication
Dispatch software communication
Systems & applications support
Systems analysis
Emergency communications software
Computer-aided dispatch (CAD) software
Cross-functional communication

Full Job Description

Position Overview

CAD Administrator

Vail Public Safety Communications Center (VPSCC)

Expected Hiring Range: $40-$52 per hour

Help power the technology behind public safety in one of the nation's premier mountain communities.

The Vail Public Safety Communications Center (VPSCC) is seeking a CAD Administrator to lead the administration, maintenance, and continuous improvement of our Computer Aided Dispatch (CAD) system and its connected technologies. This position plays a critical role in ensuring dispatchers and first responders have reliable, accurate, and efficient technology to support emergency response throughout Eagle County.

As the CAD Administrator, you'll serve as the subject matter expert for our CAD environment, working closely with dispatch personnel, public safety agencies, Information Technology, GIS, vendors, and regional partners. You'll manage system configuration, troubleshooting, upgrades, reporting, data integrity, and training while helping evaluate and implement new technologies that improve emergency communications.

This role is ideal for someone who enjoys solving complex technical problems, collaborating across multiple agencies, and making a direct impact on public safety.

Skills / Requirements

We're looking for someone who brings a blend of technical expertise, analytical thinking, and a commitment to exceptional public service.

Required Qualifications

Minimum of three (3) years of progressively responsible technical support experience in a public safety communications or dispatch environment.
Experience administering or supporting Computer Aided Dispatch (CAD) systems.
Strong understanding of CAD workflows, system configuration, troubleshooting, and data management.
Ability to analyze system performance, identify data integrity issues, and implement effective solutions.
Experience working with software vendors and coordinating system maintenance, upgrades, and technical support.
Excellent communication and interpersonal skills with the ability to collaborate across departments and partner agencies.
Ability to prioritize multiple projects and respond effectively in a fast-paced, mission-critical environment.
Willingness to work occasional evenings, weekends, holidays, and on-call assignments to support critical system operations.

Preferred Qualifications

Associate's or Bachelor's degree in Information Systems, Emergency Management, Computer Science, or a related field.
CAD Administrator certification or equivalent training.
Current CAD System Subject Matter Expert (SME) coursework.
Experience with Records Management Systems (RMS).
GIS experience within public safety or local government environments.
Working knowledge of ArcGIS/ArcView or other mapping technologies.

Culture / Lifestyle / Benefits

Serve a Community That Values Excellence

At the Town of Vail, your work directly supports the safety of residents, visitors, first responders, and partner agencies throughout Eagle County. Every improvement you make helps emergency responders perform at their best when seconds matter.

Work Alongside Exceptional Professionals

Join a collaborative team that includes dispatchers, police officers, firefighters, IT professionals, GIS specialists, and regional public safety partners who share a commitment to innovation, teamwork, and outstanding service.

Mountain Lifestyle

Live and work in one of Colorado's most iconic mountain communities. Whether your passion is skiing, snowboarding, hiking, biking, fishing, or simply enjoying the outdoors, Vail offers an unmatched year-round lifestyle.

Comprehensive Benefits

The Town of Vail offers an outstanding total rewards package, including:

Competitive salary
Medical, dental, and vision insurance
Generous paid vacation, sick leave, and holidays
Colorado PERA retirement and supplemental retirement savings opportunities
Employer-paid life and disability insurance
Employee wellness programs
Professional development and training opportunities
Tuition assistance
Employee housing resources (subject to availability)
A supportive culture that values innovation, collaboration, and work-life balance

Join us in supporting the technology that helps protect one of Colorado's most vibrant communities. If you're passionate about public safety technology and thrive in a collaborative, mission-driven environment, we'd love to hear from you.

Apply Now

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