POSITION SUMMARY
Case Management and Transitional Housing with homeless youth, requiring knowledge of and experience in Mental Health, Addictive Disorders, Trauma Informed Care and Benefits Eligibility, especially as it relates to the homeless.
The position involves engaging in and building relationships with youth in the community who might be on the streets, couch surfing, and in encampments or abandoning buildings. The Youth YHDP Transitional Housing Case Manager will engage and coordinate temporary housing placements for youth experiencing unsheltered homelessness. This position will be working closely with the COC lead agency and internal outreach and crisis teams. This position will also partner with other youth outreach programs in Dallas County, including the ISDs, police & hospitals, as well as partner non-profits. Case Manager will be responsible for placing eligible youth experiencing homelessness into temporary shelter while engaging in rapid rehousing efforts.
QUALIFICATIONS
Education: Bachelor’s degree; Social Work or related field preferred.
Experience: One (1) year of experience in case management working with homeless population preferred; experience working with at-risk youth or youth with foster care history.
Licensure/Certification: None required.Current Texas Social Work license preferred.
Additional Requirements: Must be proficient in MS Word, Excel, and Outlook. Must be able to utilize a case tracking system. Must be available to work Monday-Friday 9am-5:30pm and some evenings as needed. Must have valid driver’s license and reliable transportation. Must be able to travel within assigned regions daily. Must be willing and able to meet potential clients within the community, including shelters and/or encampments.
PRIMARY RESPONSIBILITIES
This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.
1. Engage youth experiencing homelessness who are unsheltered and engage in rapid rehousing programs.
2. Initiate and manage client placement in temporary housing locations.
3. Responsible for conducting intake and assessment, both on the streets, in the office and at other organizations in the community, and developing individualized, short- & long-term goal plans.
4. Provide intensive case management services and warp around services to participants using a trauma informed approach.
5. Provide crisis management and intervention, utilizing de-escalation techniques.
6. Conduct daily site visits ensuring safety and compliance with program policy.
7. Utilize evidence-based practices, such as motivational interviewing, trauma informed care, and harm reduction.
8. Network and partner with community agencies for the purpose of obtaining information & coordinating service referrals.
9. Work closely with other Case Managers and Outreach workers on other teams.
10. Identify barriers to housing, such as treatment for substance abuse and mental health services or legal documents.
11. Link youth with all resources that are needed, both within and outside of TRAC.
12. Interface with the Dallas County Independent School District, Dallas Police Department, DART, and other local nonprofit youth outreach programs to facilitate services for current homeless youth.
13. Help to resolve issues and develop solutions for continued success.
14. Facilitate Life Skills classes, as needed.
15. Maintain current documentation and records of encounters, assessments, and referrals, as well as other statistical data required by the program, in active databases (such as ETO, HMIS and Columbus).
16. Must continually seek out and become familiar with community resources for homeless participants and help procure added resources.
17. Attendance at all community meetings related to homelessness, particularly youth services, in Dallas County.
18. Present for staff meetings, team meetings, All Staff meetings, and supervision.
19. Other Duties as assigned.
KNOWLEDGE, SKILLS, ANDABILITIES
This section describes the knowledge, skills, and abilities an employee in this position should currently possess. Please note: The knowledge, skills and abilities required for this position are not limited to this list.
1. Knowledge of computers and software applications.
2. Skill in organizing and prioritizing workloads to meet deadlines.
3. Skill in telephone etiquette and paging procedures.
4. Effective oral and written communication skills.
5. Ability to communicate effectively with participants and service providers.
6. Ability to adhere to safety policies and procedures.
7. Ability to use good judgment and to maintain confidentiality of information.
8. Ability to work as a team player.
9. Ability to demonstrate tact, resourcefulness, patience, and dedication.
10. Ability to accept direction and adhere to policies and procedures.
11. Ability to work in a fast-paced environment.
12. Ability to react calmly and effectively in emergency situations.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
This section describes the physical, mental, and other special demands of this job. Modifications to the way this job may be performed will be reviewed periodically.
1. Ability to work a 40-hour week.
2. Ability to walk, sit and stand for extended periods, up to 8 hours.
3. Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone).
4. Ability to push and pull up to 10 lbs. (File cabinet drawers, computer paper boxes).
5. Ability to see well enough to read handwritten and typewritten material.
6. Ability to hear and speak well enough to communicate via phone.
7. Ability to lift and carry up to twenty-five pounds dead weight to move or transfer boxes or documents.
8. Ability to retrieve files from bottom shelves/drawers and reach up for items located on top shelves.
9. Ability to reach, turn and twist above and below the waist daily to retrieve files or supplies.
10. Ability to stand and walk daily to retrieve forms/supplies for other departments.
11. Ability to spend 25% of working time outside in temperature varying from 0oF to 110oF.
12. Ability to spend 75% of working time in environment of continuous moderate voices and office machine noise typical for business office atmosphere.
13. Ability to manage a variety of repetitive tasks.
14. Ability to work outside for much of the workday.
15. Ability to collaborate with participants who may be mentally ill or inebriated.
16. Ability to work evening hours and weekends as needed.
MACHINES, TOOLS, EQUIPMENT, AND OTHER WORKAIDES
This section describes the machines, tools, equipment and other work aids an employee in this position must be able to use.
1. Telephone.
2. Copy machine.
3. Computer.
4. Calculator/10-Key
5. Facsimile machine.
6. Policies, procedures, plans, and programming manuals.
Additional Requirements: All employees must be able to clear an extensive background check to fulfill CPS requirements (includes driving record, criminal history, and child abuse/neglect history).
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Education:
Experience:
- relevant: 2 years (Required)
Ability to Commute:
- Dallas, TX 75204 (Required)
Work Location: Hybrid remote in Dallas, TX 75204
