Top 110 Inbound call center representative Jobs in Frisco, Tx

Inbound Call Center Representative
SmithRx —Plano, TX
- $21 an hour
- Weekends as needed
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
RCM Customer Service Representative-Remote
Conifer Revenue Cycle Solutions —Frisco, TX
- $15.80 - $23.70 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- Ability to sit for extended periods
- Health savings account
- AD&D insurance
Call Center Representative - Hybrid
CNMK Texas Properties, LLC. —Frisco, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid training
- Health insurance
Quick Apply
Healthcare Customer Care Representative
Careington International Corporation —Frisco, TX
- From $18.25 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Paid time off
Quick Apply
9d
Call Center Representative (Remote)
Safari Sports USA —Dallas, TX
- $10 - $15 an hour
- Contract
- Remote
- Microsoft Excel
- English
- Organizational skills
- Work from home
Quick Apply
Part-Time Healthcare Customer Care Agent
Careington International Corporation —Frisco, TX
- $18.25 an hour
- Part-time
- Background check
- Spanish
- Microsoft Excel
- Wellness program
- Paid holidays
Quick Apply
13d
Licensed Health Insurance Agent (Seasonal) Remote TX
Qualfon —Texas
- $20 an hour
- Seasonal
- Remote
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid training
- Work from home
Quick Apply
6d
Collections Representative
IQ Ventures —Carrollton, TX
- From $17 an hour
- Full-time
- Bilingual
- Background check
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
Bilingual Customer Service Reps
CornerStone Staffing —Frisco, TX
- $22.63 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
Quick Apply
8d
Customer Service Representative
BridgeWork Partners —Lewisville, TX
- $13.50 an hour
- Full-time
- Residential
- In-person
- Communication skills
Quick Apply
6d
Expedited Resolutions Associate
Vivid Seats —Coppell, TX
- $37,000 a year
- Weekends as needed
- Hybrid work
- Office
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Licensed Medicare Sales Representative | TEXAS
CornerStone Staffing —Frisco, TX
- $23 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid training
Quick Apply
Customer Service Representative
Firstsource Healthcare —Lake Dallas, TX
- $15.00 - $15.50 an hour
- Overtime
- Remote
- Spanish
- HIPAA
- High school diploma or GED
- Work from home
9d
Seasonal Multichannel Call Center Representative
SmithRx —Plano, TX
- $21.50 an hour
- Weekends as needed
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Service Supervisor- Customer Service Center
North Texas Tollway Authority —Plano, TX
- From $58,094 a year
- Full-time
- Inventory management
- Research
- Mid-level
Quick Apply
6d
Member Solutions Specialist I (Call Center)
Neighborhood Credit Union —Dallas, TX
- $23 - $24 an hour
- Full-time
- Research
- High school diploma or GED
- Computer skills
Quick Apply
Call Center Representative - Richardson Operations Center
Inwood National Bank —Richardson, TX
- High school diploma or GED
- Communication skills
- Entry level
Remote Customer Service Representative
Essilor and Subsidiaries —Dallas, TX
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Health insurance
- Paid time off
Customer Service Representative
Zuro Auto Insurance —Garland, TX
- $22.44 - $26.04 an hour
- Full-time
- Microsoft Outlook
- Organizational skills
- In-person
Quick Apply
Universal Customer Support Representative
Rise Broadband —Irving, TX
- From $20 an hour
- Weekends as needed
- Computer literacy
- Office
- Continuous improvement
Quick Apply

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Inbound Call Center Representative

SmithRx -
Plano, TX

Quick Apply

Job Details

$21 an hour

Benefits

Commuter assistance
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Snacks provided
Employee assistance program
Vision insurance

Qualifications

Google Workspace
Phone communication
Windows
Productivity software

Full Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Do the right thing. Especially when it's hard.
Courage: Embrace the challenge.
Together: Build bridges and lift up your colleagues.

Job Summary:

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.

Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.

This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Central Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!

What will you do:

Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What will you bring to SmithRx:

2+ years of experience working in a call center environment required
Must be located local to our Plano, TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
Proficiency in Windows, MS Office, G-Suite required
HS Diploma, GED, or equivalent
Active listening, and conversational speaking skills, with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Passion for helping people
Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
Prior experience resolving complex issues within a call center environment is preferred

What SmithRx Offers You:

Competitive pay: $21.00 per hour
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
3 Weeks Paid Time Off
Paid Company Holidays
Paid Parental Leave Benefits
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Wellness Benefits
Commuter Benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.

Quick Apply

Refine Your Search

inbound call center representative jobs in frisco, tx

Inbound Call Center Representative

RCM Customer Service Representative-Remote

Call Center Representative - Hybrid

Healthcare Customer Care Representative

Call Center Representative (Remote)

Part-Time Healthcare Customer Care Agent

Licensed Health Insurance Agent (Seasonal) Remote TX

Collections Representative

Bilingual Customer Service Reps

Customer Service Representative

Expedited Resolutions Associate

Licensed Medicare Sales Representative | TEXAS

Customer Service Representative

Seasonal Multichannel Call Center Representative

Customer Service Supervisor- Customer Service Center

Member Solutions Specialist I (Call Center)

Call Center Representative - Richardson Operations Center

Remote Customer Service Representative

Customer Service Representative

Universal Customer Support Representative

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