Top 512 Technical analyst Jobs in Frisco, Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Cyber Programs Analyst
Toyota —Plano, TX
- Computer Science
- Mid-level
- 3 years
- Health savings account
- Paid holidays
9d
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
IT Business Analyst
City of Garland —Garland, TX
- $68,722.16 - $91,100.57 a year
- Full-time
- Writing skills
- Research
- Mid-level
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
Transportation Systems & Integration Analyst
PepsiCo —Plano, TX
- $66,900 - $111,950 a year
- Computer science
- Computer Science
- Analysis skills
- Paid parental leave
- Health insurance
8d
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Data Analyst 1
WCL Group —Plano, TX
- $32 an hour
- Full-time
- Computer Science
- Office
- Project management
14d
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Jr. Business Analysts
Wisefolks Technologies —Dallas, TX
- Computer Science
- SQL
- Business Administration
Senior Application Analyst
HCA Healthcare —Coppell, TX
- Full-time
- Mid-level
- 1 year
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
Credit Analyst (Multiple Levels)
U.S. Bank National Association —Dallas, TX
- $75,820 - $89,200 a year
- Full-time
- CPA
- Mid-level
- Office
- Paid holidays
- Disability insurance
Technical Support Analyst (Hybrid)
Motorola Solutions —Allen, TX
- $52,900 - $59,900 a year
- Full-time
- English
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
8d
Technical Operational Analyst
PROTOCOL INFOTECH —Plano, TX
- Full-time
- Research
- Mid-level
- Contracts
- Referral program
Business Analyst
AdroitCo —Frisco, TX
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Paid time off
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Software Quality Assurance Analyst
Mainstream Nonprofit Solutions Inc. —Allen, TX
- $71,442 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Mid-level
- Office
- Paid holidays
- Tuition reimbursement
4d
Jr. QA Analyst Trainee (TX)
SQA² —Denton, TX
- $32,000 - $36,000 a year
- Computer Science
- Engineering
- No experience needed
- On-the-job training
IT Support Analyst
The Loan Store, Inc. —Plano, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
14d
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
3d

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technical analyst jobs near frisco, tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

technical analyst jobs in frisco, tx

Service Desk Analyst

Cyber Programs Analyst

Technical Support Analyst

IT Business Analyst

Support Analyst - Tier 1

Transportation Systems & Integration Analyst

Service Desk Analyst II (Weekends)

Data Analyst 1

IT Help Desk Analyst

Jr. Business Analysts

Senior Application Analyst

Credit Analyst (Multiple Levels)

Technical Support Analyst (Hybrid)

Technical Operational Analyst

Business Analyst

Entry Level - After Hours Analyst

Software Quality Assurance Analyst

Jr. QA Analyst Trainee (TX)

IT Support Analyst

Desktop Support Analyst II

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