Top 22 Help desk analyst Jobs in Frisco Tx

IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira
Welltower Inc —Plano, TX
- On call
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Employee stock purchase plan
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
7d
Software Support Analyst - Hybrid
IRMI - International Risk Management Institute —Dallas, TX
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
- Free parking
- Paid holidays
Quick Apply
10d
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
Technical Analyst – MSP Experience is a Must
Fults & Associates —Grapevine, TX
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Azure
- Health insurance
- Dental insurance
Bilingual Service Desk Engineer
LTM —Frisco, TX
- $55,000 - $60,000 a year
- Spanish
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
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9h
Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)
UT Southwestern —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Paid parental leave
- Paid holidays
5d
AI Enablement and Practice Support Specialist
Traveling Coaches —Plano, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
AI Enablement and Practice Support Specialist
TRAVELING COACHES INC —Plano, TX
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $78,745 - $108,730 a year
- Full-time
- Microsoft Word
- Writing skills
- Teaching Certification
Business Operations Specialist
WITCO —Dallas, TX
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Business Systems Analyst
Solera —Westlake, TX
- Full-time
- Computer science
- Computer Science
- 5 years

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Proteam Solutions —Columbus, OH
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Franklin International —Columbus, OH
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help desk analyst jobs near frisco tx

IT Help Desk Analyst

Ensign Services -
Dallas, TX

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Email customer support
Phone communication
Laptop (troubleshooting support)
Microsoft Exchange
Windows
Printer (troubleshooting support)
Technology security practices
Email configuration (technical support)
Productivity software support
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Network protocols
PointClickCare
Technical customer support for office equipment
Productivity software
1 year
Technical support via email
Desktop administration
Communication skills
Peripheral hardware support
Entry level
Active Directory management
Ticketing system technical support
Workday
Client interaction via phone calls

Full Job Description

IT Help Desk Analyst - Saturday to Wednesday, 6:00 AM - 2:30 PM CST

Position Type: Full Time, Employee.

Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked in the early AM.

Location: This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).

Schedule: Saturday to Wednesday, 6:00 AM - 2:30 PM CST.

About the Company:
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.

ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.

We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.

About the Opportunity:

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide great customer service experience and maintain key performance standards that help drive success.

Job Duties and Responsibilities include, but are not limited to:

Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
Assist with other IT support responsibilities, as needed.

Preferred Qualifications:

1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
Ability to prioritize, multitask and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Ability to hold peers accountable for and work as a team to achieve success.
Ability to travel onsite to our office location in Dallas, TX.

Additional Information:

Pre-employment criminal background screening required.

What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.

Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.

Job ID 1578

Quick Apply

Refine Your Search

help desk analyst jobs in frisco tx

IT Help Desk Analyst

IT Help Desk Analyst

Help Desk Analyst

Technical Support Analyst

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

Service Specialist II

Learning Technology Consultant

Software Support Analyst - Hybrid

IT Business Analyst-1

Technical Analyst – MSP Experience is a Must

Bilingual Service Desk Engineer

Senior Systems Analyst - Information and HR Technology (Oracle Cloud, PeopleSoft and other ERP Systems)

AI Enablement and Practice Support Specialist

AI Enablement and Practice Support Specialist

Coordinator of Data Governance for Special Education (26-27 SY)- Performance Outcomes and Data

Business Operations Specialist

Senior Business Systems Analyst

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