Top 90 Hr shared services manager Jobs in Frisco Tx

Director, HR Shared Services
QXO —Coppell, TX
- Full-time
- Oracle
- Travel
- Senior level
- Paid training
- Health insurance
HR Administrator
GameStop —Grapevine, TX
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
Quick Apply
Senior Manager, Portfolio Delivery - HR Service Delivery
Keurig Dr Pepper —Frisco, TX
- $130,700 - $185,000 a year
- Email
- 5 years
- Continuous improvement
- Agile
- Mileage reimbursement
- Paid parental leave
Senior Manager, Operations Training
Simpson Strong-Tie Company Inc. —McKinney, TX
- $123,700 - $210,300 a year
- Full-time
- Pass drug screening
- Office
- 8 years
- Paid jury duty
- Health insurance
Quick Apply
7d
Talent Acquisition Coordinator (Contract Role)
SmithRx —Plano, TX
- $29.50 an hour
- Contract
- Remote
- Mid-level
- Administrative experience
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
Community Manager
Asset Living —Frisco, TX
- $70,000 - $73,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
4d
Manager Inclusion, Culture and Community
Freeman Company —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Disability insurance
Senior Manager, Associate Relations
GEICO —Richardson, TX
- $115,825 - $189,625 a year
- Full-time
- 5 years
- Office
- Analysis skills
Human Resources Coordinator
Medical City Dallas —Dallas, TX
- Full-time
- 1 year
- No travel
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Recruitment Manager
Omni Hotels & Resorts —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
14d
HRIS Analyst
RailPros —Irving, TX
- Full-time
- Hybrid work
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Quick Apply
Senior Manager, Sales Training
Simpson Strong-Tie Company Inc. —Plano, TX
- $123,700 - $252,300 a year
- Full-time
- Sales
- Pass drug screening
- Office
- Paid jury duty
- Health insurance
Quick Apply
General Sales Manager
Trane Technologies —Carrollton, TX
- $274,233.33 - $396,305.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr Manager, NAPS Organizational Change Management
McKesson —Irving, TX
- $113,800 - $189,600 a year
- 5 years
- Office
- Bachelor's degree
Technical Recruiter, Shared Services -Recruiting
ServiceLink —Plano, TX
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
7d
Vice President of Operations
TAM Residential LLC —Plano, TX
- $175,000 - $200,000 a year
- Computer literacy
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply
Senior Station Manager
Amazon.com Services LLC —Lewisville, TX
- $135,000 - $182,700 a year
- Weekends as needed
- 7 years
- Engineering
- English
- AD&D insurance
- Health insurance
14d
Director - HR Regional Center of Excellence US & Canada
Epiroc —Garland, TX
- Hybrid work
- Customer service
- 11+ years
- Bachelor's degree
- Wellness program
- Health savings account
Senior Recruiter V
WCL Group —Plano, TX
- $67 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Sr. Operations Manager
Amazon.com Services LLC —Coppell, TX
- $135,000 - $182,700 a year
- Weekends as needed
- 7 years
- Engineering
- Bachelor's degree
- AD&D insurance
- Health insurance

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hr shared services manager jobs near frisco tx

Director, HR Shared Services

QXO -
Coppell, TX

Apply Now

Job Details

Full-time

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Vendor relationship building

Full Job Description

Overview:

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you will do::

Job Summary

The Director, HR Shared Services leads the strategy, operating model, and day to day delivery of tiered HR support for employees and managers across the employee lifecycle. This role is accountable for service quality, compliance in their service delivery space, efficiency, and employee experience across multi-channel intake, case management, and high-volume transactions.

The Director partners closely with the rest of their peers in HR Operations, Field HR, and other HR centers of excellence, and Legal to ensure consistent policy application, effective escalations, and continuous improvement. This position builds and develops a high performing Shared Services team, drives standardization and self-service adoption, and uses data to improve outcomes and reduce friction for a frontline heavy workforce.

Shared Services Strategy and Operating Model

Define and execute the HR Shared Services vision, scope, and operating model, including what is handled in Tier 1, what is escalated, and how work is routed and resolved
Establish standardized processes, scripts, knowledge management, and service governance across inquiries and transactions
Design the multi-channel support model, including case management, phone, email, text, chat and self-service, to meet the needs of field based and corporate populations
Build a scalable approach to service delivery that supports growth, acquisitions, and organizational changes

Service Delivery, Case Management, and Escalations

Own end to end service delivery performance, including responsiveness, resolution times, quality, employee satisfaction, and adherence to SLAs
Ensure effective triage and escalation paths for sensitive or complex topics, including employee relations, leave accommodations, payroll exceptions, and legal risk items
Monitor case quality and documentation standards to ensure complete, compliant records and consistent outcomes
Partner with functional COEs to align guidance, update scripts, and ensure accurate resolutions

HR Transactions and Lifecycle Administration

Oversee high volume employee lifecycle transactions, ensuring accuracy, controls, and audit readiness, including hires, job changes, transfers, promotions, leaves, and terminations
Establish quality assurance, approvals, and segregation of duties to reduce risk and improve data integrity
Partner with HRIS and Payroll to optimize workflows, automate transactions, and reduce manual work

Policy, Compliance, and Risk Management

Ensure consistent interpretation and communication of HR policies, employment practices, and escalation protocols
Maintain controls to support compliance with federal, state, and local requirements, including record retention and personnel file practices
Identify trends that indicate compliance risk, systemic issues, or policy gaps, and drive corrective action in partnership with Legal, Compliance, and HR leadership

Knowledge Management and Employee Self Service

Own the knowledge base strategy, including content standards, governance, and refresh cycles
Increase employee self-service and manager self-service adoption through improved content, navigation, and guided workflows
Partner with HR Technology to enhance digital experiences and reduce avoidable contacts

Analytics, Continuous Improvement, and Change Management

Use case data, voice of employee feedback, and operational metrics to identify root causes and drive improvements
Lead process redesign to remove friction, standardize practices, and improve cycle times
Develop and manage change management plans for new policies, programs, tools, and acquisitions impacting employee support

People Leadership and Workforce Planning

Lead, coach, and develop Shared Services leaders and representatives, building a culture of accountability, empathy, and continuous improvement
Define staffing models, schedules, and coverage strategies to meet demand patterns, including peak periods such as enrollment, performance cycles, and high volume hiring seasons
Build training, onboarding, and quality programs that ensure consistent capability and compliance

Stakeholder Partnership and Governance

Establish a governance cadence with HR COEs and HR Operations to review metrics, escalations, policy changes, and improvement priorities
Serve as the primary escalation leader for Shared Services service delivery issues and cross functional breakdowns
Manage vendor relationships as applicable for case management tools, contact center support, or leave and benefits administrators

What you will bring::

Preferred Qualifications

Experience supporting a frontline heavy, hourly workforce with high transaction volume and timekeeping complexity
Experience with HR case management tools and knowledge base governance platforms
Experience with UKG Pro, Oracle, and SalesForce CRM and integrated HR ecosystems, including time, payroll, and talent platforms
Experience leading service delivery through transformation, centralization, acquisitions, or major policy and program changes
Lean, Six Sigma, or continuous improvement background

Key Competencies

Service leadership and employee experience orientation
Operational rigor, metrics driven management, and continuous improvement
Sound judgment, risk awareness, and escalation management
Clear communication, coaching, and stakeholder influence
Process design, standardization, and change leadership

Working Conditions

On site expectations based on business needs, with regular engagement with HR and business stakeholders
May require occasional travel to support field operations and major sites

What you will earn::

401(k) with employer match
Medical, dental, and vision insurance
PTO, company holidays, and parental leave
Paid training and certifications
Legal assistance and identity protection
Pet insurance
Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

Apply Now

Refine Your Search

hr shared services manager jobs in frisco tx

Director, HR Shared Services

HR Administrator

Senior Manager, Portfolio Delivery - HR Service Delivery

Senior Manager, Operations Training

Talent Acquisition Coordinator (Contract Role)

Community Manager

Manager Inclusion, Culture and Community

Senior Manager, Associate Relations

Human Resources Coordinator

Recruitment Manager

HRIS Analyst

Senior Manager, Sales Training

General Sales Manager

Sr Manager, NAPS Organizational Change Management

Technical Recruiter, Shared Services -Recruiting

Vice President of Operations

Senior Station Manager

Director - HR Regional Center of Excellence US & Canada

Senior Recruiter V

Sr. Operations Manager

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