Top 69 Patient access director Jobs in Frisco Tx

Director of Patient Contact Center
Catalyst Physician Group —Plano, TX
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Supv Access Services
Baylor Scott & White Health —Plano, TX
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Tuition reimbursement
Medical Director (Texas Licensed)
Bumblebee Health —Texas
- Part-time
- Remote
- Medicine
- Management
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
3d
Physician Associate Director of Medical Operations Onsites / Clinics
Concentra —Denton, TX
- Full-time
- Medicine
- Hospital
- Computer literacy
- Commuter assistance
- Paid holidays
Emergency Services Nursing Director
Clinical Management Consultants —Frisco, TX
- $159,700 - $210,520 a year
- Full-time
- Mentoring
- ER
- Acute care experience
- Dental insurance
- Vision insurance
Director of Nursing
Hospice Care Partners —Irving, TX
- $90,000.00 - $107,797.45 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Paid time off
Quick Apply
12d
Pediatric PPECC Administrator
Sunshine Kids Pediatric Day Center, LLC —McKinney, TX
- $75,000 - $85,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Nurse Director of Surgery
Clinical Management Consultants —Lewisville, TX
- $130,020 - $155,030 a year
- Full-time
- Nursing
- Surgery
- Inpatient
- Relocation assistance
- Health insurance
Site CEO
The Recovery Village —Lewisville, TX
- $150,000 - $180,000 a year
- Full-time
- Psychiatry
- Addiction Medicine
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
Director Rehab Services-Plano
Texas Health Resources —Plano, TX
- Full-time
- 5 years
- Writing skills
- BLS Certification
Director of Patient Access Optimization and Implementation
Intuitive Health —Plano, TX
- 5 years
- Urgent Care
- Supervising experience
Supervisor Access Services
Baylor Scott & White Health —Grapevine, TX
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Tuition reimbursement
Patient Access Manager
Medical City Frisco —Frisco, TX
- Full-time
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d
Mgr Access Services
Baylor Scott & White Health —Dallas, TX
- Microsoft Excel
- Management
- HIPAA
- Health insurance
- Tuition reimbursement
2d
Senior Director, Ambulatory Operations
UT Southwestern —Dallas, TX
- Full-time
- Nursing
- RN License
- 5 years
- Paid parental leave
- Paid holidays
10d
Interim Director of IP
HealthTrust Workforce Solutions —Plano, TX
- Hospital
- 3 years
- Master's degree
Quick Apply
Associate Vice President Neuroscience Services
UT Southwestern —Dallas, TX
- Full-time
- Customer service
- Master's degree
- University
- Paid parental leave
- Paid holidays
Corporate Director, Patient Financial Services Outsourcing & Strategic Initiatives
Prime Healthcare Management Inc —Farmers Branch, TX
- Full-time
- Bachelor of Science
- 8 years
- SQL
Director, Site Performance & Strategy - Cardiology
Iterative Health —Southlake, TX
- $170,000 - $215,000 a year
- Hybrid work
- Bachelor of Science
- Office
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Credentialing Specialist- Part Time
Solis Mammography —Addison, TX
- 8 hour shift
- Remote
- Research
- Mid-level
- Bachelor's degree
10d

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Director of Patient Contact Center

Catalyst Physician Group -
Plano, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Revenue cycle management
Tooling
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Trend analysis
Data governance
Team development
Patient experience leadership
Bachelor's degree
IT experience within healthcare
Clinical performance metrics
Healthcare practice operations management
Management reporting
Health information management
Change management support (employee development activity)
AI-driven automation
Healthcare performance metrics analysis
Implementing IT solutions
Call center management
Healthcare data reporting
Data analytics technologies

Full Job Description

JOB SUMMARY This role serves as the strategic and operational leader responsible for enterprise-wide patient call center operations across Catalyst Health Group physician practices and centralized patient access functions. This role is accountable for designing and executing scalable operational strategies that improve patient acquisition, scheduling efficiency, contact center performance, registration accuracy, digital engagement, and the overall patient experience. This leader operates at the intersection of operations, technology, revenue cycle, and patient experience, ensuring seamless access to care while supporting provider productivity and organizational growth.

Lead enterprise-wide call center operations supporting multi-site physician practices and centralized access functions. Influence patient satisfaction, provider productivity, and revenue cycle outcomes through optimized front-end operations. Drive measurable improvements in access, scheduling efficiency, and digital engagement. Support organizational scalability through standardization and technology enablement.

ACCOUNTABILITIES AND KEY RESPONSIBILITIES

Technology, SystemsDigital Engagement Advancement Implement and optimize digital tools, patient engagement technologies, EHR and practice management workflows, contact center platforms, reporting systems, and workflow automation solutions. Partner with IT to ensure technology supports scalable operations, accurate data capture, improved patient engagement and access, and measurable performance improvement. Partner with IT, clinical systems, analytics, and operational leaders to optimize patient access workflows within EHR, practice management, scheduling, contact center, referral, portal, texting, IVR, and other patient engagement platforms. Drive adoption of digital scheduling, self-service tools, automation, workflow standardization, and data capture improvements that increase efficiency, accuracy, patient convenience, and staff productivity. Evaluate emerging technologies, including AI-enabled tools and automation solutions, to improve access performance while ensuring operational readiness, training, change management, compliance, and user adoption.

Data-Driven Performance ManagementAnalytics Monitor and improve access KPIs through analytics, dashboards, scorecards, reporting, and governance structures. Translate operational data from EHR, practice management, contact center, and other enterprise systems into actionable insights that improve scheduling performance, patient conversion, provider capacity utilization, registration accuracy, first call resolution, digital engagement, and patient satisfaction. Use data to identify trends, access barriers, workflow gaps, staffing needs, technology opportunities, and performance improvement priorities across regions and practices.

Enterprise Operations

Oversee enterprise call center functions including scheduling, contact center operations, registration, insurance verification, digital patient communication, analytics, and provider capacity management. Ensure consistent and efficient operations across all access channels and practice locations. Identify and implement process improvements that enhance patient experience and operational performance.

Leadership Build and sustain high-performing teams focused on service excellence and continuous improvement. Lead and develop managers and hourly call center staff. Build a culture of accountability, service excellence, and continuous improvement. Develop staffing models, succession planning strategies, and workforce capabilities.

MINIMUM REQUIREMENTS Bachelor's degree in Business Administration, Computer Science, Health Informatics, Health Information Management, Information Systems, Data Analytics, Business Analytics, or a related field. Master's degree highly preferred.

Minimum ten years' progressive healthcare operations experience required.

Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive reporting, data governance, KPI ownership, provider capacity utilization, digital engagement adoption and trend analysis. Deep expertise in contact center technology and reporting tools.

Minimum five years' experience developing and coaching a high performing team/department of 30 or more hourly employees producing exceptional patient experiences and seamless coordination in the patient journey.

Minimum three years' experience leading enterprise-wide patient access and call center operations supporting 20 or more multi-site physician practices and centralized access functions including ownership of patient satisfaction metrics, provider productivity, and revenue cycle outcomes through optimized front-end operations.

Minimum two years' experience implementing AI enabled tools, user adoption and change management.

PREFERRED

Lean, Six Sigma and other process improvement methodology experience.

Quick Apply

Refine Your Search

patient access director jobs in frisco tx

Director of Patient Contact Center

Supv Access Services

Medical Director (Texas Licensed)

Physician Associate Director of Medical Operations Onsites / Clinics

Emergency Services Nursing Director

Director of Nursing

Pediatric PPECC Administrator

Nurse Director of Surgery

Site CEO

Director Rehab Services-Plano

Director of Patient Access Optimization and Implementation

Supervisor Access Services

Patient Access Manager

Mgr Access Services

Senior Director, Ambulatory Operations

Interim Director of IP

Associate Vice President Neuroscience Services

Corporate Director, Patient Financial Services Outsourcing & Strategic Initiatives

Director, Site Performance & Strategy - Cardiology

Credentialing Specialist- Part Time

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