Top 39 Service desk analyst Jobs in Frisco Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Help Desk Analyst
Harris & Harris, Ltd. —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Service Desk Analyst
MB2 Dental —Carrollton, TX
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Support Analyst - Tier 1
Central Pyramid —McKinney, TX
- Full-time
- HIPAA
- Office
- Microsoft Office
Quick Apply
10d
Service Desk Analyst II (Weekends)
Netrio —McKinney, TX
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
Application System Analyst Senior - IM Support Clinical
Christus Health —Irving, TX
- 8 hour shift
- Quality control
- Travel
- Mentoring
4d
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst II
RS&H —Dallas, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira
Welltower Inc —Plano, TX
- On call
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Employee stock purchase plan
Workforce Planning Analyst (Contract)
Southwest Airlines —Dallas, TX
- $43 - $54 an hour
- Contract
- 18 years or older
- Computer literacy
- English
3d
IT Business Analyst-1
Health One Alliance, LLC —The Colony, TX
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Wellness program
- Health savings account
IS Support Analyst
GLORY —Carrollton, TX
- Full-time
- Azure
- Computer Science
- Word processing
Quick Apply
2d
Cyber Operations Analyst
Hillwood Development Company LLC —Dallas, TX
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
Business Systems Analyst
WTG OPERATOR LLC —Dallas, TX
- $75,000 - $95,000 a year
- Computer Science
- ERP systems
- Mid-level
Application System Analyst II - IS Support Imaging
Christus Health —Irving, TX
- 8 hour shift
- Microsoft Excel
- Mid-level
- 3 years
Coordinator of Data Governance (26-27 SY)- Performance Outcomes and Data
Irving Independent School District —Irving, TX
- $73,080 - $100,924 a year
- Full-time
- Microsoft Word
- School experience
- Computer Science
- Work from home

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service desk analyst jobs near frisco tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

#IND

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Refine Your Search

service desk analyst jobs in frisco tx

Service Desk Analyst

Help Desk Analyst

IT Help Desk Analyst

Service Desk Analyst

Support Analyst - Tier 1

Service Desk Analyst II (Weekends)

Service Specialist II

Technical Support Analyst

Help Desk Analyst

Application System Analyst Senior - IM Support Clinical

IT Help Desk Analyst

Service Desk Analyst II

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

Workforce Planning Analyst (Contract)

IT Business Analyst-1

IS Support Analyst

Cyber Operations Analyst

Business Systems Analyst

Application System Analyst II - IS Support Imaging

Coordinator of Data Governance (26-27 SY)- Performance Outcomes and Data

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