Top 125 Service desk manager Jobs in Frisco Tx

IT Service Desk Manager
Reliant Rehabilitation —Plano, TX
- $90,000 - $95,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
Senior Help Desk
DivergeIT —Plano, TX
- $32 - $34 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Representative Hybrid Frisco, TX
NCR Atleos —Frisco, TX
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental insurance
Quick Apply
11d
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Municipal Account Manager
CARDS Holdings, Inc. —Coppell, TX
- Full-time
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Frisco, TX
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Sales Account Executive
PakEnergy, LLC —Frisco, TX
- Full-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Business development
- Health insurance
- Dental insurance
Quick Apply
IT Operations & Delivery Manager - Full Time - Onsite Plano, TX
Human Coalition —Plano, TX
- Full-time
- 5 years
- Office
- Children
Quick Apply
4d
Field Support Technician
HCL Technologies Limited - Business Services —Grapevine, TX
- $49,000 - $88,000 a year
- Email
- Background check
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
Bilingual Account Executive (Community & Business Outreach)
CDR General Solutions LLC —Plano, TX
- $50,000 - $65,000 a year
- Weekends as needed
- Spanish
- Customer service
- No experience needed
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Irving, TX
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
IT Specialist
ARKRAY AMERICA INC —Plano, TX
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
IT Support Specialist, Restaurant
Sun Holdings —Farmers Branch, TX
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
- Paid training
- Health savings account
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Irving, TX
- $49,000 - $88,000 a year
- Email
- Background check
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
Regional B2B Sales Representative
Pye-Barker Fire & Safety, LLC —Grapevine, TX
- Full-time
- Project management
- Travel
- Contracts
- Paid holidays
- Disability insurance
Quick Apply
Manager Tax - Technology
REXEL —Dallas, TX
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
4d
Customer Experience & Service Manager
Astura Medical —Irving, TX
- 5 years
- ERP systems
- Office
Quick Apply
IT Service Desk Manager
University of North Texas —Denton, TX
- From $51,744 a year
- Online Application
- Mid-level
- Windows
- 3 years
Service Desk Agent - (Irving, TX)
Fotona —Irving, TX
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
IT Manager
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Bachelor of Science
- Adults
- Bachelor's degree
Quick Apply

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service desk manager jobs near frisco tx

IT Service Desk Manager

Reliant Rehabilitation -
Plano, TX

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Job Details

$90,000 - $95,000 a year

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Incident Escalation
Hardware support
Ticketing system technical support

Full Job Description

Overview:

Service Desk Manager

Hands on position - Will also assist with tickets

Must be commutable to Plano, TX

Summary: The IT Service Desk Manager is responsible for managing Reliant Rehabilitation’s technical support team and overseeing the delivery of IT support services to both field-based and corporate office Team Members. This role ensures service requests and incidents are handled efficiently and professionally through the support portal, email, and voicemail channels. The IT Service Desk Manager provides hands-on leadership and direct technical support when needed, ensuring quality service delivery, proper ticket handling, and thorough documentation. This role also serves as an escalation point for complex or urgent issues. The position requires a balance of management capabilities and technical expertise to ensure the IT support team consistently meets service expectations and business needs.

Responsibilities:

The essential duties and responsibilities include, but are not limited to, the following:

Manage and lead the IT Service Desk team, providing day-to-day oversight, coaching, and performance management
Ensure service requests and incidents are prioritized, assigned, and resolved in accordance with established SLAs
Monitor ticket queues to ensure timely responses, accurate documentation, and proper resolution of issues
Provide direct technical support for escalated, high-priority, or complex incidents as needed
Serve as the primary escalation point for unresolved service desk issues and urgent incidents
Coordinate, manage, and hold external IT support vendors accountable to service expectations and SLAs
Maintain high-quality ticket documentation and knowledge base articles
Develop, implement, and maintain service desk processes, procedures, and standards
Collaborate with other IT teams and business stakeholders to resolve cross-functional issues
Analyze service desk metrics and reports to identify trends, improve performance, and enhance service delivery
Support onboarding and on-going training of new service desk staff, ensuring technical and customer service standards are met
Communicate service outages, updates, and resolutions effectively to end users and leadership
Ensure customer satisfaction by promoting a service-oriented mindset within the IT support team
Assist with IT projects and initiatives as assigned
Must conduct self in an ethical, legal and responsible manner at all times
Attends all mandatory meetings, trainings, and assignments as delegated
Perform other duties and responsibilities as assigned
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct

Qualifications:

Qualifications and Skills:

2-year associate degree, Technical Certifications, or equivalent Experience. (4-year degree preferred)
2+ years’ experience managing an IT Service Desk or technical support team
Proven experience managing ticket queues, escalations, and service-level agreements (SLAs)
Hands-on technical experience supporting end-user systems, applications, and hardware
Ability to provide technical leadership and act as an escalation point for complex or urgent issues
Ability to manage multiple priorities in a fast-paced environment
Strong customer service orientation with attention to detail
Strong written and verbal communication skills

Apply Now

Refine Your Search

service desk manager jobs in frisco tx

IT Service Desk Manager

Senior Help Desk

Help Desk Representative Hybrid Frisco, TX

IT Manager / Senior IT Manager (based on experience)

Municipal Account Manager

Field Support Technician

Sales Account Executive

IT Operations & Delivery Manager - Full Time - Onsite Plano, TX

Field Support Technician

Bilingual Account Executive (Community & Business Outreach)

Field Support Technician

IT Specialist

IT Support Specialist, Restaurant

Field Support Technician

Regional B2B Sales Representative

Manager Tax - Technology

Customer Experience & Service Manager

IT Service Desk Manager

Service Desk Agent - (Irving, TX)

IT Manager

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