Top 795 Operations manager Jobs in From Home

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Manager, Fast Track Operations
Twilio —Remote
- $116,960 - $171,900 a year
- Remote
- Google Workspace
- English
- Supervising experience
- Paid parental leave
- Health insurance
12d
Facilities Operations Manager
OpenAI —Remote
- $159,000 - $240,000 a year
- Full-time
- 8 years
- Continuous improvement
- Fair chance
Operations Manager, Outpost Services
Indeed —Remote
- $98,000 - $204,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
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14d
Operations Manager
Tushy —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Commuter assistance
- Paid holidays
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Fulfillment Operations Manager
Nutrafol —Remote
- $95,000 - $110,000 a year
- Weekends as needed
- Remote
- Mid-level
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
12d
Manager Operations
Lumen Technologies —Remote
- $105,786 - $155,152 a year
- Remote
- Background check
- Pass drug screening
- Bachelor's degree
6d
Manager of Operations & Integrations
Radiology Partners —Remote
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Analysis skills
- Radiology
- Paid holidays
- Health insurance
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Part-Time 100% Remote Operations Project Manager (Multiple Disciplines)
Fertility Bridge —Remote
- $30 - $35 an hour
- Part-time
- Remote
- Mid-level
- Continuous improvement
- Team management
12d
Retail Operations Manager
Handshake AI —Remote
- $80 an hour
- Part-time
- Remote
- 5 years
- Research
- Senior level
Warehouse Operations Manager
Meta —Remote
- $115,000 - $163,000 a year
- 7 years
- Analysis skills
- Mentoring
7d
Senior Operations Manager, Engineered Systems
Parsons —Remote
- $148,300 - $266,900 a year
- Multiple hires
- Remote
- Engineering
- English
- Travel
- Wellness program
- Paid holidays
Business Operations Manager
Salted —Remote
- $100,000 - $150,000 a year
- Email
- Writing skills
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
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Manager, Customer Success Operations
GitLab —Remote
- $115,200 - $194,400 a year
- Full-time
- Remote
- Senior level
- 4 years
- Employee stock purchase plan
- Health insurance
Operations Manager
General Dynamics Information Technology —Remote
- $97,968 - $132,250 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
12d
Operations Sourcing Manager, Data Center
Anthropic —Remote
- $320,000 - $405,000 a year
- Hybrid work
- 5 years
- Writing skills
- Office
- Parental leave
- Flexible schedule
Business Operations Manager
SCA Health —Remote
- $100,000 - $120,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Revenue Operations Manager
PatientNow —Remote
- $115,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- System design
- Analysis skills
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Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations
Healthesystems —Tampa, FL
- $90,300 - $124,190 a year
- Weekends as needed
- Remote
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
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8d
Sr. Manager, Transformation Operations
Versant Media —New York, NY
- $150,000 - $165,000 a year
- Email
- Remote
- 7 years
- Bachelor's degree
- Organizational skills
- Retirement plan
Quick Apply

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Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

operations manager jobs in from home

Customer Service Operations Manager

Manager, Fast Track Operations

Facilities Operations Manager

Operations Manager, Outpost Services

Operations Manager

Fulfillment Operations Manager

Manager Operations

Manager of Operations & Integrations

Part-Time 100% Remote Operations Project Manager (Multiple Disciplines)

Retail Operations Manager

Warehouse Operations Manager

Senior Operations Manager, Engineered Systems

Business Operations Manager

Manager, Customer Success Operations

Operations Manager

Operations Sourcing Manager, Data Center

Business Operations Manager

Revenue Operations Manager

Team Lead, IT Services - Remote - Incidents/Problems Management and Batch Operations

Sr. Manager, Transformation Operations

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