Top 3 Customer service lead Jobs in Front Royal, Va

Customer Service Lead
NFI Industries —Winchester, VA
- $20.75 an hour
- Extended hours
- Mid-level
- Microsoft Office
- High school diploma or GED
- Wellness program
- Paid parental leave
Quick Apply
6d
FT Customer Service Leader
Food Lion —Marshall, VA
- Full-time
- High school diploma or GED
- Accounting
- Communication skills

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Lead, mentor, and develop a team of customer support representatives. Familiarity with IVR design and customer self-service technologies.
$100,000 - $115,000 a year
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Customer Service Lead
NFI Industries —Winchester, VA
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory…
$20.75 an hour
Quick Apply
6d

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Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money. Expected to perform the duties of a CSR.
3d

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Customer Service Lead

NFI Industries -
Winchester, VA

Quick Apply

Job Details

Full-time
$20.75 an hour
6 days ago

Benefits

Wellness program
Paid parental leave
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

The Customer Service Lead is responsible for making sure that all customer inquiries are carried out according to customer specifications. This would include responding to customer inquiries processing orders & receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities involve scheduling of CSR/Office Clerks.

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
Coordinates special and last minute shipping requests, expediting any order as necessary
Provides follow up with other departments to ensure service standards are being met
Assures proper invoicing of accounts by verifying computer generated invoices
Maintains damage records and back order logs
Communicates customer feedback to management including any signs of dissatisfaction
Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
Oversees all paperwork associated with orders and maintain the corresponding files

1-2 years related experience in customer service
Strong computer knowledge including MS Office applications
Shipping software systems including UPS and Federal Express
Excellent oral and written communication skills
Excellent customer service skills
HS diploma or equivalent
Must be able to work in varying facility conditions.
Ability/availability to work irregular or extended hours including nights, weekends and holidays as needed

We are excited to share the base hourly rate for this position is $20.75$X/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $X/HOUR based on shift work.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

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customer service lead jobs in front royal, va

Customer Service Lead

FT Customer Service Leader

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