Top 9 Senior technical writer remote Jobs in Fullerton, Ca

Remote-Customer Experience Technical Writer
Alignment Healthcare USA, LLC —Orange, CA
- $64,384 - $96,577 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Senior Brand Writer (Temp-to-Hire)
Armada —Los Angeles, CA
- $52 - $79 an hour
- Overtime
- Remote
- 8 years
- Experience equivalent to degree accepted
- Senior level
Sr HR Reporting & Analytics Manager
Collectors —Santa Ana, CA
- $140,000 - $225,000 a year
- Email
- Computer Science
- 5 years
- Writing skills
- Commuter assistance
- Paid holidays
Senior Customer Relations Trainer, PSA
Collectors —Santa Ana, CA
- $28 an hour
- Email
- Computer literacy
- Bachelor of Science
- English
- Commuter assistance
- Paid holidays
Process Development & Training Lead
City National Bank —Los Angeles, CA
- $111,408 - $189,738 a year
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
5d
Senior Customer Care Training Lead, PSA
Collectors —Santa Ana, CA
- $28 an hour
- Email
- Computer literacy
- Bachelor of Science
- English
- Commuter assistance
- Paid holidays
Assistant Director of Life Underwriting
HOVIN Underwriting Partners —United States
- Part-time
- Remote
- Anatomy knowledge
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Quick Apply
1d
Director of Life Underwriting
HOVIN Underwriting Partners —United States
- Full-time
- Remote
- Anatomy knowledge
- Microsoft Outlook
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
1d

Discover related jobs

Based on your search for senior technical writer remote jobs.

California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)
Blais & Associates —California
B&A Grant Services is seeking an experienced Municipal Grant Writer with 1–3 years of federal or state grant writing experience to develop competitive grant…
From $25 an hour
Quick Apply
Grant Writer & Funding Development Specialist
SODE School of Performing Arts —Los Angeles, CA
We are looking for a strategic thinker who can *research funding opportunities, identify strong funder matches, develop a grant pipeline, and write compelling…
$35 - $55 an hour
Quick Apply
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Communication Consultant, Employee Experience - Value-Added Services
WTW —Columbus, OH
Consult with clients to develop communication plans that define communication deliverables, timelines and budgets, and provide guidance and advice to clients on…
Senior HR Systems Analyst
Safelite Group —Columbus, OH
Maintain dashboards and reports, develop custom reports and support the data manipulation and analysis. Bachelor's Degree in Business Administration, Human…

Show more jobs in cities nearby

I want to receive the latest job alert for senior technical writer remote in fullerton, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical writer remote jobs near fullerton, ca

Senior Writer jobs in Los Angeles, CA

Customer Relations Representative jobs in Byron, GA

Customer Relations Representative jobs in Bethesda, MD

Customer Relations Representative jobs in Oxford, MS

Public Relations jobs in Des Moines, IA

Public Relations jobs in Austin, TX

Government Relations jobs in Saint Paul, MN

Government Relations jobs in Detroit, MI

Customer Relations Representative jobs in Jefferson City, MO

Technical Writer jobs in Tallahassee, FL

Magazine Writer jobs in New York, NY

Technical Writer jobs in Henderson, NV

Technical Writer jobs in Arkansas

Technical Writer jobs in Wilmington, NC

Remote Technical Support jobs in Phoenix, AZ

Google Technical Program Manager jobs in New York, NY

Process Lead jobs in Elmsford, NY

Process Lead jobs in Edison, NJ

Entry Level Process Engineer jobs in California

Process Lead jobs in League City, TX

Remote-Customer Experience Technical Writer

Alignment Healthcare USA, LLC -
Orange, CA

Quick Apply

Job Details

Full-time
$64,384 - $96,577 a year

Qualifications

Content creation for technical audiences
Process design
Bachelor's degree
Business requirements
Stakeholder relationship building
Stakeholder management

Full Job Description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Customer Experience (CX) Technical Writer is responsible for developing and maintaining clear, structured work instructions and workflow documentation that guide frontline employees through complex customer interactions. This role translates product, system, benefit, and operational requirements into decision-based workflows and process documentation designed for real-time use within CRM and knowledge management platforms.
Working cross-functionally with Customer Experience, Product, Technology, and Operations, the CX Technical Writer ensures documentation is accurate, consistent, and aligned with frontline workflows, call handling processes, and regulatory requirements. The role supports content lifecycle management, continuous improvement efforts, and the development of scalable knowledge assets that enhance service delivery, employee performance, and operational efficiency.

Job Duties/Responsibilities:

Translate product, benefit, technical, and operational requirements into clear, task-based work instructions for customer experience teams
Rewrite, optimize, and maintain work instructions, incorporating dynamic workflows for real-time use during customer interactions
Design and maintain decision-based workflows (e.g., decision trees, branching scenarios) that guide frontline employees through complex service scenarios
Ensure workflows align with call flows, frontline behaviors, and real-world use cases
Partner with internal stakeholders to understand product features, benefits, and operational updates and reflect them in documentation
Collaborate with Knowledge Management to maintain content structure, tagging, searchability, and lifecycle (creation, updates, archiving)
Integrate work instructions into training materials, performance support tools, and CX learning strategies
Establish and maintain documentation standards aligned with branding, style guidelines, and governance practices
Continuously update content to reflect system enhancements, regulatory changes, and business process updates
Incorporate feedback from Quality audits, leadership, and frontline employees to improve effectiveness
Contribute to building and maintaining a centralized, scalable, and AI-ready knowledge base
Support business needs with timely delivery of accurate, high-quality documentation
Drive documentation strategies that support improved first call resolution (FCR), reduced handle time (AHT), and faster onboarding

Job Requirements:

Experience:

Required:

5+ years of experience in technical writing, process documentation, or content management in a complex environment
Experience in Medicare, Medicare Advantage, or a regulated healthcare/health plan setting
Experience supporting customer experience or contact center operations
Demonstrated experience creating structured work instructions, workflows, and process documentation
Preferred:

Portfolio showcasing technical writing and workflow-based documentation
Experience working with content management platforms (e.g., Confluence or similar tools)
Experience managing multiple projects and deadlines in fast-paced environments

Education:

Required:
Bachelor’s degree in Technical Writing, Communications, English, Business, Information Systems, or a related field.
Preferred: MBA

Specialized Skills:

Required:

Strong technical writing skills with emphasis on clarity, structure, and usability
Ability to translate complex product, policy, and operational requirements into actionable guidance
Proficiency designing structured workflows, including decision trees and conditional logic
Strong attention to detail with ability to identify inconsistencies, gaps, and risks
Understanding of customer experience workflows and real-time service environments
Preferred:

Knowledge of adult learning principles and instructional design concepts
Strong collaboration and stakeholder management skills
Problem-solving and critical thinking skills
Ability to work independently and manage competing priorities

Licensure:

Required: None
Preferred:

Other:

Required: None

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $64,384.00 - $96,577.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].

Quick Apply

Refine Your Search

senior technical writer remote jobs in fullerton, ca

Remote-Customer Experience Technical Writer

Senior Brand Writer (Temp-to-Hire)

Sr HR Reporting & Analytics Manager

Senior Customer Relations Trainer, PSA

Process Development & Training Lead

Senior Customer Care Training Lead, PSA

Assistant Director of Life Underwriting

Director of Life Underwriting

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior technical writer remote in fullerton, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected