Top 123 Writer Jobs in Fullerton, Ca

Remote-Customer Experience Technical Writer
Alignment Healthcare USA, LLC —Orange, CA
- $64,384 - $96,577 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
Technical Writer (Entry-level)
LEACH INTERNATIONAL CORPORATION —Buena Park, CA
- $35 - $40 an hour
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Quick Apply
10d
Technical Writer
Edwards Lifesciences —Irvine, CA
- $68,000 - $96,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
Editorial Copywriter (FWRD and Men's)
REVOLVE —Cerritos, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Time management
Quick Apply
Report Writer
HCEW MANAGEMENT SERVICES LLC —City of Industry, CA
- $80,000 - $90,000 a year
- Computer Science
- Mid-level
- SQL
- Profit sharing
- Disability insurance
Content Writer / Copywriter
YPM, Inc. —Irvine, CA
- Full-time
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
Freelance Writer/Contributor
HiConsumption —Los Angeles, CA
- Part-time
- Remote
- English
- Research
- Entry level
Technical Writer / Product Publications, Staff Engineer
Keysight Technologies, Inc. —Pasadena, CA
- $114,620 - $191,030 a year
- Full-time
- Remote
- Computer Science
- 5 years
- English
- Health savings account
- Employee stock purchase plan
Technical Writer
TAE Life Sciences U.S. LLC —Irvine, CA
- $85,000 - $110,000 a year
- Extended hours
- Computer Science
- Bachelor of Science
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
12d
Part-Time Copy Editor, West Coast
Guardian News & Media —Los Angeles, CA
- $44,000 - $48,000 a year
- 8 hour shift
- Remote
- Communication skills
- Entry level
- Commercial
Writer - ReelShort, Elastic Heart Studio (Contractor)
Crazy Maple Studio —Los Angeles, CA
- $75,000 - $80,000 a year
- Contract
- Remote
- 5 years
- Mid-level
- Master's degree
Quick Apply
FWRD Assistant Editorial Copywriter (Women's & Men's)
REVOLVE —Cerritos, CA
- $20 - $25 an hour
- Full-time
- Marketing
- Merchandising
- Research
Quick Apply
Technical Writer II
The Metropolitan Water District of Southern California —Los Angeles, CA
- $49.76 - $65.51 an hour
- 8 hour shift
- Hybrid work
- Schematics
- Word processing
- English
- Health insurance
- Dental insurance
Senior Specialist, Technical Writer
L3Harris Technologies —Yorba Linda, CA
- $73,000 - $156,000 a year
- 10 hour shift
- Microsoft Excel
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
3d
Cybersecurity Technical Writer - AI Trainer
DataAnnotation —California
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Medical Writer II
Eastridge Workforce Solutions —Aliso Viejo, CA
- $35.38 - $44.00 an hour
- Temporary
- Mid-level
- Bachelor's degree
- Doctor of Philosophy
Quick Apply
4d
Senior Copywriter
Ritual —Los Angeles, CA
- $80,750 - $100,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Technical Writer, Ghost
Anduril Industries —Irvine, CA
- $86,000 - $149,000 a year
- Email
- Schematics
- CAD
- Mid-level
- Relocation assistance
Quick Apply
Join Nuurby.com as a Writer & Content Creator
Noorby Inc —Irvine, CA
- $20 - $50 an hour
- Contract
- Remote
- Communication skills
- Entry level
Quick Apply
2d
Senior Copywriter
Mindbody —Los Angeles, CA
- $75,225 - $100,300 a year
- Remote
- 5 years
- English
- Research
Quick Apply

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Remote-Customer Experience Technical Writer

Alignment Healthcare USA, LLC -
Orange, CA

Quick Apply

Job Details

Full-time
$64,384 - $96,577 a year

Qualifications

Content creation for technical audiences
Process design
Bachelor's degree
Business requirements
Stakeholder relationship building
Stakeholder management

Full Job Description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Customer Experience (CX) Technical Writer is responsible for developing and maintaining clear, structured work instructions and workflow documentation that guide frontline employees through complex customer interactions. This role translates product, system, benefit, and operational requirements into decision-based workflows and process documentation designed for real-time use within CRM and knowledge management platforms.
Working cross-functionally with Customer Experience, Product, Technology, and Operations, the CX Technical Writer ensures documentation is accurate, consistent, and aligned with frontline workflows, call handling processes, and regulatory requirements. The role supports content lifecycle management, continuous improvement efforts, and the development of scalable knowledge assets that enhance service delivery, employee performance, and operational efficiency.

Job Duties/Responsibilities:

Translate product, benefit, technical, and operational requirements into clear, task-based work instructions for customer experience teams
Rewrite, optimize, and maintain work instructions, incorporating dynamic workflows for real-time use during customer interactions
Design and maintain decision-based workflows (e.g., decision trees, branching scenarios) that guide frontline employees through complex service scenarios
Ensure workflows align with call flows, frontline behaviors, and real-world use cases
Partner with internal stakeholders to understand product features, benefits, and operational updates and reflect them in documentation
Collaborate with Knowledge Management to maintain content structure, tagging, searchability, and lifecycle (creation, updates, archiving)
Integrate work instructions into training materials, performance support tools, and CX learning strategies
Establish and maintain documentation standards aligned with branding, style guidelines, and governance practices
Continuously update content to reflect system enhancements, regulatory changes, and business process updates
Incorporate feedback from Quality audits, leadership, and frontline employees to improve effectiveness
Contribute to building and maintaining a centralized, scalable, and AI-ready knowledge base
Support business needs with timely delivery of accurate, high-quality documentation
Drive documentation strategies that support improved first call resolution (FCR), reduced handle time (AHT), and faster onboarding

Job Requirements:

Experience:

Required:

5+ years of experience in technical writing, process documentation, or content management in a complex environment
Experience in Medicare, Medicare Advantage, or a regulated healthcare/health plan setting
Experience supporting customer experience or contact center operations
Demonstrated experience creating structured work instructions, workflows, and process documentation
Preferred:

Portfolio showcasing technical writing and workflow-based documentation
Experience working with content management platforms (e.g., Confluence or similar tools)
Experience managing multiple projects and deadlines in fast-paced environments

Education:

Required:
Bachelor’s degree in Technical Writing, Communications, English, Business, Information Systems, or a related field.
Preferred: MBA

Specialized Skills:

Required:

Strong technical writing skills with emphasis on clarity, structure, and usability
Ability to translate complex product, policy, and operational requirements into actionable guidance
Proficiency designing structured workflows, including decision trees and conditional logic
Strong attention to detail with ability to identify inconsistencies, gaps, and risks
Understanding of customer experience workflows and real-time service environments
Preferred:

Knowledge of adult learning principles and instructional design concepts
Strong collaboration and stakeholder management skills
Problem-solving and critical thinking skills
Ability to work independently and manage competing priorities

Licensure:

Required: None
Preferred:

Other:

Required: None

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $64,384.00 - $96,577.00

Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email [email protected].

Quick Apply

Refine Your Search

writer jobs in fullerton, ca

Remote-Customer Experience Technical Writer

Technical Writer (Entry-level)

Technical Writer

Editorial Copywriter (FWRD and Men's)

Report Writer

Content Writer / Copywriter

Freelance Writer/Contributor

Technical Writer / Product Publications, Staff Engineer

Technical Writer

Part-Time Copy Editor, West Coast

Writer - ReelShort, Elastic Heart Studio (Contractor)

FWRD Assistant Editorial Copywriter (Women's & Men's)

Technical Writer II

Senior Specialist, Technical Writer

Cybersecurity Technical Writer - AI Trainer

Medical Writer II

Senior Copywriter

Technical Writer, Ghost

Join Nuurby.com as a Writer & Content Creator

Senior Copywriter

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