Top 962 Customer service representative Jobs in Fulton County Ga

Client Relationship Manager, Commercial Risk-Middle Market
The Baldwin Group —Atlanta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Finance
12d
Associate Client Manager, Commercial Risk - Construction Practice
The Baldwin Group —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
Insurance Customer Service and Sales Representative
State Farm Insurnace —Roswell, GA
- Full-time
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Dental insurance
Quick Apply
Patient Care Coordinator (Bilingual - Spanish)
Atlanta Eye Group —Atlanta, GA
- From $17 an hour
- Weekends as needed
- Spanish
- English
- Administrative experience
- Paid training
- Health insurance
Quick Apply
Customer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
12d
Customer Relations Specialist - Atlanta
Urbanex Pest Control —Marietta, GA
- $16 - $19 an hour
- Full-time
- Background check
- Office
- In-person
- Paid holidays
- Dental insurance
Quick Apply
Client Service Associate
Ameriprise Financial —Atlanta, GA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Sales and Customer Service Manager
Confidential —Atlanta, GA
- From $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Quick Apply
Client Service Excellence Representative - RS
Vanguard —Norcross, GA
- $52,000 - $67,500 a year
- Mid-level
- 3 years
- High school diploma or GED
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Atlanta, GA
- $19.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
12h
Client Service Excellence Representative (FINRA Licensed)
Vanguard —Norcross, GA
- $70,500 - $81,500 a year
- Mid-level
- 3 years
- Associate's degree
Customer Support Specialist-Japanese Bilingual
PASONA N A, INC. —Kennesaw, GA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- English
- Office
Client Success Manager - Automotive Industry
Sellchology Sales Training —Atlanta, GA
- $55,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Dental insurance
Quick Apply
1d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Atlanta, GA
- $19.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
8d
Customer Service Support Assistant
Paramount Staffing LLC —Alpharetta, GA
- $21.00 - $21.50 an hour
- Overtime
- Spanish
- Microsoft Outlook
- English
- Health savings account
- Employee stock purchase plan
Quick Apply
Relief Customer Service Representative Driver
Vestis —Doraville, GA
- Online Application
- Basic math
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Agent_Seasonal
Orkin —Atlanta, GA
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
7d
Customer Support I, Customs Compliance
Magaya Corporation —Atlanta, GA
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
10d
Customer Experience Representative I
Datavant —Atlanta, GA
- $17.78 - $22.74 an hour
- Remote
- High school diploma or GED
- Typing
- 1 year
Patient Enrollment Specialist - Contractor
Aviary —Atlanta, GA
- $20 - $22 an hour
- Full-time
- Remote
- Cardiology
- Entry level
- Under 1 year

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Client Relationship Manager, Commercial Risk-Middle Market

The Baldwin Group -
Atlanta, GA

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Managing customer accounts
Customer relationship building
Microsoft Outlook
Spreadsheets
Property & Casualty License
Managing clients in a customer support role
Documentation tools
Decision making
Customer relationship management
Data interpretation
Managing projects
Cross-functional collaboration
Account management
Escalation handling
Technical Proficiency
Project stakeholder communication
Cross-functional communication
Documentation reviews

Full Job Description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Client Relationship Manager (CRM), Commercial Risk, is the primary liaison between insurance carriers and clients, managing commercial insurance programs, renewals, and day-to-day service inquiries. They ensure policy compliance, analyze coverage and exposure trends, and provide practical guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical commercial insurance knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.

Position Summary

The Client Relationship Manager (CRM), Commercial Risk, is the primary liaison between insurance carriers and clients, managing commercial insurance programs, renewals, and day-to-day service inquiries. They ensure policy compliance, analyze coverage and exposure trends, and provide practical guidance on coverage, with the goal of driving client relationships, satisfaction, and retention. The CRM applies practical commercial insurance knowledge to ensure timely, accurate deliverables and supports the delivery of a consistent "Peace of Mind" client experience. This role collaborates closely with the Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure excellent service delivery.

Primary Responsibilities

Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and recommendations.
Assess client needs and develop tailored coverage solutions, including evaluating existing programs and identifying opportunities for additional or enhanced coverage.
Lead the renewal process by preparing, analyzing, and effectively presenting coverage options, benchmarking, loss experience, exposure analysis, and program design alternatives.
Manage the client service calendar, including onboarding, renewals, policy issuance, compliance updates, and delivery of required policy documentation.
Ensure insurance programs comply with applicable federal and state regulations and oversee related compliance activities including policy documentation and regulatory filings.
Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
Develop client-facing communication materials, including coverage summaries and client risk reports, and coordinate or conduct renewal meetings.
Maintain high standards of accuracy, timeliness, and completeness in all interactions.
Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Required Knowledge & Experience

Strong industry knowledge of commercial insurance programs, preferably in a brokerage firm.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities effectively.
A commitment to providing exceptional client service.
Ability to evaluate complex information, identify issues within defined parameters, and recommend next steps.
Strong attention to detail when reviewing materials for completeness and accuracy.
Proficiency with Agency Management Systems (e.g., Applied Epic), Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and digital workflow tools.
Able to prioritize tasks, manage deadlines, and follow structured processes to support client commitments.
Build strong relationships with clients through responsive, reliable communication and a proactive service-oriented approach.
Demonstrates firm's core values with aligned corporate culture, including reliability, integrity, and follow-through; communicates clearly about status and next steps.
Works effectively within cross-functional teams, contributing to shared objectives and escalating issues constructively.
Strong presentation skills, both verbal and written communications.

Qualifications

Bachelor's degree in business, insurance, finance, or related field; professional insurance designation preferred.
Current state license required (Property & Casualty).
2–4+ years of commercial insurance and account management experience.
Excellent verbal and written communication skills to deliver presentations to decision-makers and clients.
Foundational understanding of commercial insurance processes and renewal workflows, including functional knowledge of coverage structures and program types.
Experience coordinating with offshore teams or third-party partners is preferred.

Skills & Behaviors

Functional/Technical Skills

Strategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.
Client Advisory: Applies expertise to inform recommendations and provide guidance in Commercial Risk (coverage strategy, exposure analysis).
Quality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.
Systems Agility: High proficiency in Agency Management Systems (e.g., Applied Epic), Microsoft Excel, AI-enabled tools, and digital workflow platforms.

Behaviors

Planning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.
Earns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.
Peer Relationships: Can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.
Client Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.

#LI-NS1

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Apply Now

Refine Your Search

customer service representative jobs in fulton county ga

Client Relationship Manager, Commercial Risk-Middle Market

Associate Client Manager, Commercial Risk - Construction Practice

Insurance Customer Service and Sales Representative

Patient Care Coordinator (Bilingual - Spanish)

Customer Service Supervisor - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Relations Specialist - Atlanta

Client Service Associate

Sales and Customer Service Manager

Client Service Excellence Representative - RS

Bilingual Multi-Location Customer Service Specialist (Spanish)

Client Service Excellence Representative (FINRA Licensed)

Customer Support Specialist-Japanese Bilingual

Client Success Manager - Automotive Industry

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Support Assistant

Relief Customer Service Representative Driver

Customer Service Agent_Seasonal

Customer Support I, Customs Compliance

Customer Experience Representative I

Patient Enrollment Specialist - Contractor

I want to receive the latest job alert for customer service representative in fulton county ga

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