Top 64 Information systems technician Jobs in Fulton County Ga

Service Desk Technician
GSK Solutions Inc —Atlanta, GA
- $25.00 - $27.50 an hour
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
PC/Technical Support Technician
SAIC —Atlanta, GA
- Urgently hiring
- Mid-level
- 3 years
- High school diploma or GED
IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
19h
IT Service Desk Technician
Intellibee —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- 401(k)
23h
IT Service Desk Technician
viva —Atlanta, GA
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
20h
IT Service Desk Technician
Coventek Inc —Atlanta, GA
- Email
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
17h
IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
1d
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
Quick Apply
19h
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
ENVIRONMENTAL WATER TECHNICIAN
Fulton County, GA —Fulton County, GA
- $50,498 - $72,212 a year
- Customer service
- Military
- Mid-level
Automotive Technician
Meineke Car Care Center —Forest Park, GA
- $72,775 - $92,850 a year
- Multiple hires
- Mid-level
- 3 years
- Driver's License
- Paid training
- Paid holidays
Quick Apply
Medical Lab Technician - Blood Bank - Full time - Evening/Night shift
Grady Health System —Atlanta, GA
- Full-time
- Hospital
- Bachelor's degree
- Teaching
- Paid holidays
- Disability insurance
Planning Technician
DeKalb County, GA —Decatur, GA
- Full-time
- Mid-level
- Office
- Databases
18h
IT Service Desk Technician
Apollo Technology Solutions LLC —Atlanta, GA
- Contract
- Hybrid work
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
23h
Field Data Collection Technician
Citylogix —Atlanta, GA
- 8 hour shift
- Hybrid work
- Clean driving record
- Civil engineering
- Computer literacy
- Paid time off
Quick Apply
GIS Technician
Cab Tek —Atlanta, GA
- $40 - $41 an hour
- Contract
- Microsoft Excel
- Azure
- Computer Science
Quick Apply
Laboratory Technician
TÜV SÜD —Alpharetta, GA
- Full-time
- Microsoft Excel
- Mid-level
- Administrative experience
18h
Automotive Technician
TLS Motorworks —Chamblee, GA
- $30 - $55 an hour
- Full-time
- Entry level
- Paid training
- Paid holidays
Quick Apply
GIS Tech 1 4P/264
4P Consulting Inc. —Atlanta, GA
- Full-time
- Quality control
- Communication skills
- Entry level
Quick Apply
Phlebotomist Technician
Children's Healthcare of Atlanta —Atlanta, GA
- Full-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply

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information systems technician jobs near fulton county ga

Service Desk Technician

GSK Solutions Inc -
Atlanta, GA

Quick Apply

Job Details

Contract
$25.00 - $27.50 an hour
1 day ago

Qualifications

Microsoft Outlook
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
Video conferencing systems operation

Full Job Description

Job Title: IT Service Desk Technician (Onsite)

Location: Atlanta, GA

Duration: 12 Months

Job Description:

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.

Essential Duties and Responsibilities:

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.

Provide remote, phone, email, chat, and desk-side technical support to end users.

Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.

Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.

Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.

Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.

Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.

Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.

Support printers, scanners, webcams, docking stations, and other peripheral devices.

Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.

Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.

Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.

Assist users with collaboration tools and cloud-based productivity applications.

Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.

Maintain accurate hardware inventory records within ServiceNow Asset Management.

Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.

Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.

Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.

Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

Microsoft Windows 11

Microsoft 365

Microsoft Teams

Microsoft Outlook

Microsoft Entra ID (Azure AD)

Active Directory

Microsoft Intune

Windows Autopilot

ServiceNow

Cisco Webex

VPN technologies

Multifactor Authentication (MFA)

Network printers

Hybrid cloud environments

Hardware Asset Management (HAM)

Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.

Excellent troubleshooting and analytical skills.

Ability to diagnose hardware, software, and network issues.

Ability to prioritize multiple tasks in a fast-paced environment.

Strong documentation and organizational skills.

Ability to explain technical concepts to non-technical users.

Ability to work independently and collaboratively within a team.

Knowledge of ITIL service management principles.

Skills & Experience:

SkillRequired /DesiredAmountof Experience

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.Required2Years

Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure ADHighly desired2Years

#GSKIT

Pay: $25.00 - $27.50 per hour

Work Location: In person

Quick Apply

Refine Your Search

information systems technician jobs in fulton county ga

Service Desk Technician

PC/Technical Support Technician

IT Service Desk Technician - Atlanta, GA

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

IT Service Desk Technician

Service Desk Technician

IT Tech Support L2

ENVIRONMENTAL WATER TECHNICIAN

Automotive Technician

Medical Lab Technician - Blood Bank - Full time - Evening/Night shift

Planning Technician

IT Service Desk Technician

Field Data Collection Technician

GIS Technician

Laboratory Technician

Automotive Technician

GIS Tech 1 4P/264

Phlebotomist Technician

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